Nov 2024 – Present · 1 yr 5 mos

• ServiceAgent.ai is an AI Agent platform built to help service businesses answer customer calls 24/7 with natural, human-like voice agents.
• Whether it's HVAC, plumbing, solar, dental, insurance, real estate, or legal services—ServiceAgent enables businesses to capture more leads, book more appointments, and never miss a call again.
• Born out of our 9+ years of experience running JustCall (1B+ conversations, 6,000+ service businesses served), ServiceAgent combines deep industry knowledge, in-house AI research, and seamless CRM integrations to deliver always-on, reliable customer experiences.
• ServiceAgent is a product from SaaS Labs. SaaS Labs is a multi-product software company backed by leading VCs and supported by a global team of 350+ across the US, Canada, India, Poland, and Australia—serving 10,000+ businesses worldwide.

Aug 2016 – Present · 9 yrs 8 mos

• JustCall is a product by SaaS Labs.
• Nasscom Emerge50 2019 | Deloitte Tech Fast50 2019 (Rank 5)
• We are hiring: https://angel.co/justcall-io/jobs
• JustCall is a cloud phone system that works directly with your CRM and Helpdesk. Your sales or support reps can make and receive calls right from your CRM/Helpdesk dashboard. And, all calling and texting activities get logged automatically.
• Managers get access to all the analytics and call monitoring features to keep a close eye on performance of their team members, listen to call recordings, listen to live calls, barge into calls or whisper to their agents.
• JustCall is loaded with all the important call center software features and it takes less than 5 minutes to setup a call center/contact center for your sales and support teams. It is scalable just like AWS where you can add team members or phone numbers with a click of button.
• Take your phone system to cloud - no hardware, no setup time, save costs. Schedule a demo today: https://justcall.io/demo

Feb 2016 – Present · 10 yrs 2 mos · Palo Alto, California, United States

• SaaS Labs is a fast-growing product company where we are building the default tech stack for sales and support agents around the world.
• Through our products, we are enabling sales & support reps
• to empower them to do better work 💪
• to automate every single manual task ⚙️
• to get better at what they do via real-time data-driven training, coaching & feedback at scale 🧠
• Currently, our product portfolio has 3 main products: JustCall.io (a modern contact center & communication workflow automation platform for SMBs), Helpwise.io (an omnichannel shared inbox for both internal and external communications) and EasyCalendaer (a powerful scheduling platform for teams).
• SaaS Labs is backed by some of the best venture capital firms in the world (Raised $59mil in venture capital from Sequoia, Eight Roads and Base10)
• We're always hiring for high agency folks who love taking expanded scope of work & thrive in fast-paced environment - https://saaslabs.co/careers

Dec 2014 – Present · 11 yrs 4 mos · India

Apr 2012 – Aug 2015 · 3 yrs 4 mos · Santa Monica, California, United States

• As a founding member of HelloSociety , played vital role in product development, hiring & setting up processes. Developed complete complete tech infrastructure which helped HelloSociety scale up its operations, track campaigns in realtime and provide analytics as a premium product to its clients.
• HelloSociety got acquired by New York Times in March 2016.
• http://fortune.com/2016/03/11/new-york-times-bought-hellosociety/

Oct 2011 – Jun 2012 · 8 mos · Greater Los Angeles Area

• Pinpuff is a platform to measure of your popularity, influence and reach on Pinterest or "Klout for Pinterest"
• Pinpuff got acquired by Science,Inc in June 2012

Jun 2010 – Sep 2010 · 3 mos

• Figured IB is not my game. So, didn't stay here for long.