Trupti Mukker

Co-Founder

New York, New York, United States23 yrs 8 mos experience

Key Highlights

  • Over two decades of leadership in operations and CX.
  • Co-founder of a healthcare platform improving cancer care.
  • Expert in scaling global teams and driving growth.
Stackforce AI infers this person is a Healthcare and BPO operations leader with extensive experience in scaling teams and driving strategic initiatives.

Contact

Skills

Core Skills

Operations ManagementBusiness StrategyBusiness Process Outsourcing (bpo)

Other Skills

BPOBehavioral ScienceBusiness DevelopmentBusiness Process Re-engineeringBusiness TransformationClinical GuidelinesGlobal DeliveryLeadershipMISManagementMember OutcomesOffshoringOperational StrategyOutsourcingP&L Management

About

I thrive at the intersection of operations, behavioral design, and systems thinking. Over two decades, I’ve led and scaled global CX and ops teams across high-growth companies. Today, I’m channeling that experience into Complement 1, where I serve as co-founder and COO. We’re addressing a critical gap in cancer care: the lack of structured, sustainable support for lifestyle change. Our platform delivers 1:1 daily coaching—tailored to each patient’s cancer type, treatment, and side effect profile—helping patients adopt proven practices in exercise, nutrition, and emotional wellness. Earlier, I led a deeply passionate team as the CEO of Whitehat Jr and later as International COO of Think and Learn. We were laser focused on creating highly engaging learning experiences through great products, deep content, and our compassion. Expanding from India to Brazil, Mexico and of course US, UK and ANZ, our NPS scores as category creators in Coding led to exponential growth. Before entering the B2C world of Ed-tech, I drove growth, customer experience and digital transformation at Genpact and at Wipro, one of India’s largest IT companies. I was responsible for BFSI DOP P&L, conceptualising, building integrated IT and process solutions solving complex problems. This included working with several Fortune 500 banks and insurance companies, consultative business development and running an operation of 12,000+ people across 13 global sites.

Experience

Complement 1 health

Co-Founder and COO

Jan 2024Present · 2 yrs 2 mos

  • As co-founder and COO at Complement 1, I lead operational strategy, product delivery, and member outcomes for our 100% evidence-based lifestyle modification platform built for cancer health outcomes.
  • We serve patients and individuals at high-risk with daily personalized 1:1 sessions—driven by clinical guidelines, behavioral science, and scientifically validated rule engines. Our early pilots have demonstrated 90%+ adherence and significant improvements in patient outcomes, quality of life, and treatment experience.
  • I’m focused on scaling this model with precision, compassion, and measurable impact for thousands of lives.
Operational StrategyProduct DeliveryMember OutcomesBehavioral ScienceClinical GuidelinesOperations Management+1

Work-in-progress

Experimenting Mode

Sep 2022Dec 2023 · 1 yr 3 mos · Gurugram, Haryana, India

Byju's

COO- International Business

Apr 2022Sep 2022 · 5 mos

Whitehat jr

CEO - WhiteHat Jr / BYJU’s FutureSchool

Aug 2021Apr 2022 · 8 mos · India

Byju's futureschool

Customer Exp Head : Creating Joy of Learning and Creating

Dec 2020Jul 2021 · 7 mos

Wipro limited

2 roles

Global Business Head: Banking & FS, Digital Operations

Oct 2014Dec 2020 · 6 yrs 2 mos · London, UK

Insurance Business Services Head

Jan 2012Mar 2013 · 1 yr 2 mos · New Delhi Area, India

  • Global head for Insurance BPO. Responsible for pre-sales, solutions, delivery and P & L. Won and worked on strategic IT-BPO deals including setting up of complex onshore-offshore operations for closed and open blocks.

The skills academy

Vice President- Business Head

Mar 2013Oct 2014 · 1 yr 7 mos · new delhi area, india

Genpact llc

3 roles

Vice President : Insurance Operations

Promoted

Jun 2010Jan 2012 · 1 yr 7 mos

  • P&L accountability and Service Delivery ownership for Operations, Analytics and Actuarial functions. 700+ associates across 3 delivery locations. Led multiple L&A accounts and led key deals across US, Europe and APAC.

Operations Leader

Oct 2009Feb 2011 · 1 yr 4 mos

  • Led Project Management for Legacy Modernization of a large Insurance Company

Assistant Vice President

Mar 2006Sep 2009 · 3 yrs 6 mos

  • Responsible for end- end delivery, client management, NPS. New business, Customer Experience and Claims.

Ge capital

Six Sigma Black Belt

May 2002Mar 2006 · 3 yrs 10 mos

  • Led and mentored Six Sigma Projects to drive productivity and effectiveness metrics. Certified black belt and green belt.
  • Amongst the first few employees to become Fellow of Life Management Institute - USA in 2003.
  • COPC certified for Operations and Service Delivery Excellence.

Education

Indian Institute of Management Bangalore

Master of Business Administration - MBA — Operations and Marketing

Delhi University

BA

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