Unnikrishnan Nair — Customer Success Manager
👋 Welcome to my LinkedIn corner! I’m dedicated to enhancing customer experiences, drawing insights from CX visionaries like AmEx and Apple. I’ve woven my journey through American Express, CRED, and now at Onsurity, where I’ve worn multiple hats previously. Currently with the Wellness team, I manage CX for wellness products, bridging Wellness & Product teams. My role spans defining product requirements, contributing to ideation, tracking updates, and ensuring seamless execution through testing and UAT. I am also heading the VAM team, where I lead a team of 8, focusing on optimizing team performance, addressing challenges, and driving product interventions to enhance our impact. 🌟 Join me on my journey as I continue to blend my passion for perfection, customer-centricity, and entrepreneurship. Let’s connect and spark meaningful conversations.
Stackforce AI infers this person is a Customer Experience Manager with expertise in SaaS and product management.
Location: Bengaluru, Karnataka, India
Experience: 5 yrs 3 mos
Skills
- Customer Experience
- Product Management
- Analytical Skills
- Team Management
Career Highlights
- Expert in enhancing customer experiences across multiple industries.
- Proven track record in managing teams and driving product interventions.
- Strong analytical skills with a focus on customer satisfaction.
Work Experience
Full-time
Onsurity
CRED
Customer Success Analyst (8 mos)
American Express
Lead Analyst (6 mos)
Analyst (4 yrs 7 mos)
Education
Bachelor of Commerce - BCom at School Of Open Learning
