Abid Khan — Operations Associate
With 17 years of experience in Workforce Management, I specialize in forecasting, capacity planning, and scheduling to drive operational efficiency and business growth. I have successfully managed end-to-end WFM processes, improved productivity through data-driven insights, and collaborated with stakeholders to optimize workforce performance. Passionate about leveraging analytics, technology, and people-focused strategies, I help organizations balance customer satisfaction, cost efficiency, and employee engagement.
Stackforce AI infers this person is a Workforce Management expert with a focus on operational efficiency in B2B environments.
Location: Delhi, India
Experience: 17 yrs 3 mos
Skills
- Workforce Management
- Capacity Planning
- Planning
Career Highlights
- 17 years of experience in Workforce Management.
- Expert in forecasting and capacity planning.
- Passionate about leveraging analytics for operational efficiency.
Work Experience
Teleperformance
Manager Workforce Management (1 yr 11 mos)
IBM/Concentrix Services Private Limited
Assistant Manager - Planning & Scheduling - Workforce Management (15 yrs 4 mos)
Education
Post Graduate at G L A College Daltonganj
