Apr 2023 – Dec 2024 · 1 yr 8 mos · Remote

• Improving the developer experience by creating a Developer Hub, a one stop solution for them to get started at Polygon’s ecosystem, supported by A/B tests resulting in a 65% increase in click-through rates.
• Reforming the asset bridging experience to facilitate seamless and secure transfer of tokens between Polygon and Ethereum chains
• Built and managed an NFT minting platform, expanding features through user research and partnerships with over 5 community members.
• Streamlined categories and utilised AI technology to improve the support user experience, reducing turnaround time to 24-48 hours.
• Facilitated the launch of Firedrops 2.0 with Flipkart Labs, and led strategy and operations for Flipkart-Polygon Centre of Excellence's Developer Relations Initiatives.
• Spearheading internal product working lifecycles to improve stakeholder management through agile methodologies

Jul 2022 – Mar 2023 · 8 mos · Remote

Jan 2022 – Jul 2022 · 6 mos

• Working towards finding design and tech solutions to enable e-learning through insights and data analysis in order to facilitate strategic decisions
• Worked on the design and dev features of our in-house platform from scratch, backed by market research and user insights
• Assisted the integration of third-party tools to facilitate communication flows throughout a user’s journey
• Identified various hooks on the app to retain, acquire and activate users

Jun 2021 – Mar 2022 · 9 mos

• Actively facilitated the transition from the operational systems to product solutions for live classes
• Built the communication flow for users and instructors, its analysis and standardisation
• Drew insights from analytics events by studying funnels, drop offs and average usage of a feature and suggested product changes
• Enabled the transition of class platforms from zoom to our in-house browser feature for 200+ batches, overlooked training and operational needs for the same

Feb 2021 – May 2021 · 3 mos

• Increased D1 retention by 20% through identification of user personas and preferred behaviour and creating targeted communication campaigns
• Efficiently used Clevertap, MixPanel and Metabase for analysing user data by creating trends, segments, funnels and retention cohorts
• Called 100+ users and looked at user journeys of 100+ users on the app to solidify insights from the data analysis
• Re-designed user experience and UI of the app and tailored it as per user
• requirements.
• Identified various hooks on the app to retain, acquire and activate users

Aug 2020 – May 2021 · 9 mos

• TEDxSBSC has provided me a platform to grow and interact with imperative people from different realms. This helped me understand the mannerisms of dealing with the professionals and learnt a great deal about hospitality and operations that goes behind one single event. It gave me insight as to how the whole TEDx organisations function, how to get great speakers on board and that ideas, truly, can change the world.

Aug 2019 – Jul 2020 · 11 mos

May 2020 – Oct 2020 · 5 mos

• As the Linguist/Trainer at Multibhashi, I have conducted webinars and managed over 100-150 people from all over the country, including every age group. Needless to say, my Spanish skills have shot up a great deal. Furthermore, it also helped me gain an in depth knowledge of how to learn and relearn, as the journey never stops.

Jul 2019 – May 2020 · 10 mos

• Enactus, being an international organisation, has contributed immensely in my learning of how businesses run. Headed the team of 15 people under me. The best thing that I inculcated as the Project Head was to take in consideration the social aspects while building a business model around it.

Sep 2018 – Jun 2019 · 9 mos

Jul 2019 – Jun 2020 · 11 mos

• Headed the whole Slam Poetry event in the annual fest by being the event coordinator. In addition, I also volunteered for other events that took place, both online and offline. This added to my skill of learning more about the political science realm adjoint with the professional one.