Shivani Sharan

CEO

Bengaluru, Karnataka, India12 yrs 6 mos experience
Highly Stable

Key Highlights

  • Led product marketing scaling Razorpay to $30B+ GMV.
  • Built Payments PMM team driving 60% organic adoption.
  • Scaled Wooplr to 4,000 daily orders.
Stackforce AI infers this person is a Fintech and E-commerce growth leader with extensive product marketing expertise.

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Skills

Other Skills

AdvertisingAnalysisBrand ManagementBusiness DevelopmentBusiness Growth StrategiesBusiness StrategyCustomer Relationship Management (CRM)Digital MarketingExcel PivotFintech LeadershipGrowth StrategiesIT Service ManagementIntegrated Marketing Communications PlanningLeadershipMS Excel

About

Marketing & growth leader | 11+ years in fintech & e-commerce | From 0→1 launches to 1→100 scale Core expertise- 🔹 Go-to-Market strategy & playbooks 🔹 Product marketing & positioning 🔹 Growth funnels, automation & demand generation 🔹 Messaging & brand storytelling Highlights: 1. At Razorpay, led product marketing for the Payments suite — scaling to $30B+ GMV 2. Built the Payments PMM team from scratch, driving 60% organic adoption for key suites 3. Worked on scaling Wooplr to 4,000 daily orders Currently, lead marketing at Setu (a Pine Labs company), building key innovations on India's digital rails. 📩 Reach out for: fintech GTM, product marketing, growth consulting, or speaking.

Experience

Setu

Head of Marketing and Growth

Jun 2025Present · 9 mos · Bengaluru, Karnataka, India

Self-employed

Product Growth Consultant

Jun 2024Present · 1 yr 9 mos · Bengaluru, Karnataka, India · Remote

  • Advising early and growth-stage startups on building scalable product growth engines, launching new products, and driving adoption through product-led strategies.
  • Focus Areas:
  • 0→1 Product Launches
  • Onboarding & Activation Flows
  • PLG Strategy & Execution
  • Pricing & Monetization
  • Growth Metrics & Experimentation
  • Product-Market Fit Discovery
  • Open to collaborating with teams looking to move faster, unlock growth levers, or shape their product roadmap with confidence.

Razorpay

3 roles

Associate Director PMM (Product Growth - Payments Vertical Lead)

Promoted

Oct 2021Jun 2024 · 2 yrs 8 mos

  • ● Created and launched the Success Rate Booster Bundle, a personalized insights-led value delivery tool, by
  • working with the data analytics team over 6 months. the report highlighted the tangible value delivered by our
  • products and showcased the potential value that can be created by using newly launched products. With
  • automation, we generated this report month-on-month to help increase our Share-of-Wallet by ~6% in the
  • enterprise segment.
  • ● Launched and grew the Missed Order Payment Links feature, a monetizing layer on traditional payment links, and
  • is now generating an average recurring revenue of USD 15K monthly.
  • ● Transitioned customers to premium models, building on data lake insights by analyzing merchant behavior and
  • customer transaction patterns, leading to a 20% increase in NR across the suite.
  • ● Improved product discovery and adoption funnels with market automation tools, leading to more than 60%
  • organic adoption of new users among relevant segments in the MM and SMB space, particularly for Cross Border
  • Payments and Optimizer .
  • ● Defined the GTM strategy for and drove growth for over 10+ major B2B and B2B2C products in the vertical
  • within the last 18 months.
  • ● Spearheaded product strategy and growth for Razorpay's largest vertical (Payments). Co-owned P&L, product
  • growth, and market feedback, with north-stars as MTUs, GMV, and Net Revenue (NR), leading a team of 6.

Senior PMM (Product Growth Manager -Payment Apps Lead)

Oct 2020Sep 2021 · 11 mos

  • ● Spearheaded product strategy and growth of 6 products under Razorpay's Payment Apps. In 24 months, we grew
  • the cumulative contribution of apps to 30% of overall Razorpay MTUs and 10% of GMV .
  • ● Optimized the conversion funnel of 3 apps to address churn management by targeted discovery and adoption
  • strategies thereby increasing transacting merchants by 15% in 6 months.
  • ● To improve merchant conversion rates, launched and drove the adoption of innovative features like the Live
  • Payment Link demo, Contextual First Touch App, and Automated recommender on the homepage, which helped
  • boost the conversion rates to transacting merchants by 10%.
  • ● Spearheaded the launch and growth of Payment Button, achieving 1,000 MTUs in the first 24 hours at zero cost
  • through an effective go-to-market strategy. Now used by 10,000+ websites.

PMM 2 (Product Growth Manager - Payment Apps)

Jun 2019Oct 2020 · 1 yr 4 mos

  • ● Drove the YOY growth of 3 products under the Razorpay apps portfolio, by identifying cross-selling and upselling
  • opportunities, new business use case launch, and driving self-adoption of existing and new products, leading to
  • over 275% annual growth in cumulative ARR.
  • ● Launched and scaled PropRoute, a plug-and-play solution for real estate developers, to generate ~5% of overall
  • payment apps revenue and 100+ adopters within three months.
  • ● Optimized the adoption flow for Automated Receipts on Payment Pages using the marketing automation tool
  • Clevertap, achieving over 90% adoption in existing MTUs in under three months.
  • ● Successfully drove the adoption of No-Code Apps in the enterprise segment, with a 25% MoM GMV increase, by
  • conceptualizing and launching the "Contactless Payment Bundle" at the onset of the pandemic lockdown

Wooplr

Senior Growth Manager

Dec 2017May 2019 · 1 yr 5 mos · Bengaluru Area, India

  • Wooplr is a social e-commerce marketplace, that empowers resellers based in Tier 2 and 3 cities of India to earn money.
  • Drove growth for the new social commerce business model, leading 0 to 1 growth by scaling to 4000 daily orders and
  • 150,000 resellers.
  • ● To reduce returns due to quality issues, launched a structured product rating and review system in the mobile
  • app, which led to a 12% reduction in product returns (DTO) within 1 month.
  • ● To drive more Orders-Per-Seller, one of our key north stars, conceptualized and launched a set of gamification
  • features within the mobile app, driving a 2x increase in Orders-Per-Seller in 60 days.
  • ● To address churn in the seller order placement flow, I implemented retention micro-triggers using the marketing
  • automation tool- Gamooga which led to a decrease in drop off by 35%
  • ● To help sellers boost their sales, launched an influencer-led media section that consisted of tips, tricks and
  • information via videos and images. This section generated 1 million views in 90 days and directly contributed to
  • increased orders-per-seller .
  • ● Designed and executed a referral program that helped boost active sellers by 35%, fostering an overall
  • community of 150,000 resellers.
  • ● Streamlined customer support processes through Freshdesk integration, reducing support tickets by 60% and
  • enhancing customer retention.

The moms co.

Digital Strategist - Brand Launch Projects

Sep 2016Nov 2017 · 1 yr 2 mos · Gurgaon, India

  • Worked with 2 brands MCENT BROWSER, JANA INC(Boston) and THE MOMS CO(Gurgaon).
  • Developing a viable product launch plan with cost-effective media mix.
  • Worked on Competitive Research, Market planning, Partnerships, On-site and social media content.

Kleverkid (perspectful)

Lead Marketing Manager

May 2015Jul 2016 · 1 yr 2 mos · New Delhi Area, India

  • A mom-focussed services marketplace funded by Aarin Capital. Led a 4 member marketing team and was a part of the core team including founders.
  • Responsible for:
  • Developing and executing the communication plan and campaigns as per the company’s objectives.
  • Design and development of communication collaterals for ATL/BTL activities
  • Handling external agencies like creative, digital and vendors to ensure integrated communication across channels.
  • Achievements include:
  • Implemented strategies which helped reduce CAC for offline activations from Rs. 150 to Rs. 30.
  • Increased organic traffic to the website in three months by 215%.
  • Implemented direct mail campaigns that achieved an average 13% open rate and 2% click rate.
  • Built a customer base of over 50,000 active parents and 12,000 academies through multi-channel campaigns.
  • Grew Facebook followers from 5,000 to 42,000 in one year.
  • Built a community of 50+ moms from scratch, who acted as KleverKid brand ambassadors.

Alcon, a novartis company

Summer Intern

Apr 2014May 2014 · 1 mo · Hyderabad Area, India

  • Interned at the organization in the capacity of a summer intern. Helped develop strategic solutions to regenerate Hyderabad market and introduce new product line of the company.
  • Deliverables - Strategic and Tactical recommendations, Tactical solution implementation

Mphasis

Software Engineer

Aug 2010Aug 2012 · 2 yrs · Bengaluru Area, India

  • Worked in the capacity of an Assistant Software Engineer [ASE], for the online billing solutions of a UK based telecommunication giant. The major responsibilities of the job involved working on: -
  • Effective solutions and enhancements for the adept and agile performance of the online billing portal of the client.
  • Business communication: Responsible for creative content writing,designing and communicating release specifics to the client and coordinating the same with the offshore teams.
  • Analyzing upcoming change requirements, planning for releases, handling production, DPA and other system issues
  • Attending and delivering business presentations on strategy,planning, corporate conduct and team building

Education

Symbiosis Institute of Management Studies

Master of Business Administration (MBA) — Marketing (Majors) / Finance (Minors)

Jan 2013Jan 2015

Savitribai Phule Pune University

Bachelor of Engineering (BE) — Information Technology

Jan 2006Jan 2010

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