Jul 2025 – Present · 8 mos

• Wandr offers a seamless and reliable hotel booking experience across key Indian cities

Jun 2022 – Aug 2025 · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• As Senior Director - Sales at Gupshup Technologies India Pvt. Ltd., I led the Global Retail CX business, driving large-scale revenue growth and enterprise engagement across India and International markets.
• With full P&L accountability, I steered strategy, execution, and sales operations spanning India , SEA, MEA, and APAC, ensuring consistent top-line expansion.
• My focus was on empowering teams, enabling data-driven forecasting, and shaping customer-first solutions that positioned Gupshup as a trusted global partner for retail CX transformation.
• Achievements:
• Expanded global Retail CX P&L through focused sales execution.
• Directed multi-region sales operations with accurate forecasting and performance governance.
• Recruited, mentored, and scaled high-performing sales teams to meet aggressive growth goals.
• Secured high-value enterprise deals through strategic consultative selling.
• Strengthened customer success initiatives to drive retention and recurring revenue.
• Built and executed growth strategies that reinforced Gupshup’s position in the global Retail CX landscape.

Nov 2017 – May 2022 · 4 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• As Vice President – Enterprise Solution Sales at OneDirect, I led enterprise and government sales, key account management, and presales for India’s leading CX platform.
• I was responsible for driving business growth, expanding enterprise partnerships, and positioning OneDirect as the preferred choice for customer experience transformation across large public and private sector organizations.
• My focus was on enabling scalable growth through consultative selling, cross-functional collaboration, and outcome-driven client engagements.
• Achievements:
• Scaled revenue from 1 to 10 through strategic enterprise and government sales.
• Orchestrated OneDirect’s acquisition by Gupshup through consistent business growth and performance.
• Managed high-value enterprise accounts including BIAL, Indian Railways, Landmark Group, and Plaza Premium.
• Secured and delivered large-scale CX transformation projects across government and enterprise sectors.
• Strengthened presales operations and solution consulting for high-impact deal closures.
• Built long-term client relationships, driving retention and customer satisfaction across key accounts.

May 2014 – Oct 2017 · 3 yrs 5 mos · Bengaluru Area, India · On-site

• As AVP – Sales at Reverie Language Technologies Pvt. Ltd., I was responsible for building the enterprise business vertical from the ground up, driving strategic customer acquisition and revenue growth across Telecom, Healthcare, BFSI, E-commerce, and Entertainment sectors.
• I focused on developing impactful partnerships, leading large-scale enterprise engagements, and enabling vernacular technology adoption to power digital inclusion and language-based innovation across industries.
• Achievements:
• Established and scaled the enterprise vertical, onboarding 80+ marquee enterprise clients.
• Closed a $3M strategic deal with Reliance Jio, directly contributing to Jio’s acquisition of Reverie.
• Forged long-term partnerships across Telecom, BFSI, and E-commerce segments to drive recurring growth.
• Led development of industry-first vernacular transaction solutions across digital platforms.
• Expanded customer base through focused business development and consultative sales efforts.
• Strengthened Reverie’s market positioning as a leader in language technology for enterprise use.

May 2013 – May 2014 · 1 yr · Gurgaon, India · Hybrid

• As an External Sales Consultant, I provided strategic sales advisory and execution support to strengthen market outreach and customer acquisition initiatives. My role centered on optimizing sales performance, building growth-focused strategies, and aligning business development goals with the organization’s long-term vision.
• Achievements:
• Designed and implemented targeted sales strategies to enhance customer acquisition.
• Delivered expert sales consulting to improve revenue performance and conversion outcomes.
• Identified and cultivated new business opportunities to expand market presence.
• Partnered with internal teams to align sales objectives with organizational priorities.
• Strengthened sales frameworks and execution processes for sustained growth.
• Contributed to improving overall sales effectiveness through data-driven recommendations.

Jul 2012 – May 2013 · 10 mos · Gurgaon, India · On-site

• As Senior Manager – Sales & Alliances, I led business growth initiatives by driving enterprise sales and cultivating strategic partnerships to strengthen market positioning.
• My role centred on building alliances that accelerated revenue, expanding customer reach, and aligning sales strategies with organizational goals for sustained business success.
• Achievements:
• Built and nurtured strategic alliances to expand market reach and customer acquisition.
• Formulated and executed sales strategies that consistently drove revenue growth.
• Managed key partnerships to achieve mutual business development objectives.
• Strengthened collaboration between sales and cross-functional teams for unified execution.
• Enhanced customer engagement and retention through strategic relationship management.
• Supported long-term business expansion through partner-led initiatives.

Jan 2011 – Apr 2012 · 1 yr 3 mos · Bengaluru Area, India · On-site

• As Regional Sales Manager (APAC) at Smartesting, I was responsible for driving sales growth and expanding market presence across the Asia-Pacific region. My role centered on strategic business development, regional sales execution, and nurturing key client relationships to strengthen Smartesting’s footprint and deliver consistent revenue outcomes.
• Achievements:
• Expanded Smartesting’s market presence across APAC, achieving measurable business growth.
• Built and sustained strong relationships with key regional clients and enterprise accounts.
• Designed and executed region-specific sales strategies to address diverse market dynamics.
• Led sales operations with a focus on efficiency, performance, and customer satisfaction.
• Supported business expansion through targeted business development initiatives.
• Strengthened Smartesting’s regional visibility through consistent client engagement and delivery.

May 2009 – Jan 2011 · 1 yr 8 mos · Bengaluru Area, India · On-site

• As Business Development Manager, I was responsible for driving new business initiatives, identifying potential clients, and expanding the company’s market footprint. I focused on creating meaningful client relationships, developing targeted strategies, and aligning business development efforts with broader organizational objectives to accelerate sustainable growth.
• Achievements:
• Identified and converted new business opportunities, strengthening the customer base.
• Built and nurtured long-term relationships with high-potential clients.
• Executed strategic initiatives that consistently delivered sales growth.
• Partnered with cross-functional teams to synchronize business goals and execution.
• Enhanced lead generation processes to improve conversion efficiency.
• Contributed to market expansion through focused business development campaigns.

Mar 2007 – May 2009 · 2 yrs 2 mos · New Delhi Area, India · On-site

• As Business Development Manager – India, I was responsible for accelerating business growth and expanding BNK Software’s presence across the Indian market. My focus was on identifying high-impact opportunities, building strategic relationships, and executing sales initiatives that delivered consistent revenue results while aligning with organizational goals.
• Achievements:
• Drove business expansion by identifying and pursuing new market opportunities across India.
• Built and managed strong relationships with key clients and industry stakeholders.
• Executed focused sales strategies to achieve and surpass revenue objectives.
• Strengthened market penetration through consultative and strategic selling.
• Partnered with internal teams to align business development goals with company priorities.
• Enhanced brand visibility through proactive customer engagement and relationship management.