Ritwik Debnath

Product Manager

Bengaluru, Karnataka, India8 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in B2B SaaS industry.
  • Expert in solution engineering and management.
  • Strong focus on customer satisfaction and team coaching.
Stackforce AI infers this person is a SaaS professional with strong skills in solution engineering and customer satisfaction.

Contact

LinkedIn

Skills

Core Skills

Solution EngineeringManagementCustomer Service

Other Skills

Business AnalysisCall CentersCoachingIntegration ProcessKnowledge Base ManagementMicrosoft ExcelMicrosoft OfficeMicrosoft WindowsStrategic PlanningTeam ManagementTechnical SupportTroubleshootingWindows

About

Experienced generalist with a demonstrated history of working in the B2B SaaS industry. Skilled in Customer Satisfaction, Solution Engineering, Management, Leadership, and Microsoft Excel. A college dropout and a startup enthusiast.

Experience

Infeedo

Solutions Engineer

Jan 2022 – Present · 4 yrs 2 mos · Remote

Locus.sh

Integration Engineer

May 2019 – Dec 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India

  • · Coached team mates
  • · Streamlined integration process and reduced time to integrate by ~20%
  • · Reduced internal dependency on our team by building and maintaining a knowledge base that addressed FAQs and housed solutions to frequently encountered problems with the product.
Integration ProcessKnowledge Base ManagementCoachingSolution EngineeringManagement

Truecaller

Customer Support Agent

Sep 2018 – Apr 2019 · 7 mos · Bangalore, India

  • ·Responded to queries and grievance emails from users on Zendesk.

Convergys

Technical Support Associate

Jun 2015 – Apr 2017 · 1 yr 10 mos · Bengaluru Area, India

  • Provided basic technical support for Microsoft Windows and Office suite of applications.
Technical SupportMicrosoft WindowsMicrosoft OfficeCustomer Service

Education

Hindustan Institute of Technology and Science

Bachelor of Technology - BTech — Mechanical Engineering

Jun 2011 – Dec 2013

Hindi Higher Secondary School, Agartala

Senior Secondary School — Science (PCMB)

Jan 2008 – Jan 2010

Holy Cross School Agartala

Secondary School

Jan 1996 – Jan 2008

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