Aug 2020 – Sep 2022 · 2 yrs 1 mo

May 2017 – Jul 2020 · 3 yrs 2 mos

• Platform Architect & Owner - Digital IT Operations Automation & Analytics Platform powered by AI, ML, NLP #AIOps #IP #CIS Business #Patents #DigitalPlatforms #DataDrivenPlatforms #IntelligentInsights #DecisionSupportSystems
• Optimize & Transform DC & Cloud Ops, Digital Workplace Services, Security Ops.
• Intelligent Integrated IT Managed Services Platform
• Digital Transformation, Operational Efficiency, Costs Savings
• Product Management - Product Roadmap & Planning, Design & Conceptualization - functional & technical aspects, Product development & delivery (Implementation and Support) of Intelligent IT Automation & Operations Management Platform. Product Communications & Marketing, Licensing & Pricing. ROI
• Leading Product Development Teams - Innovations & IPs (IT Automation & Analytics CoE)
• Run Platform PoCs and Demos
• Collaboration with other internal & external stakeholders - Engage with Sales & PreSales for technical inputs, effort estimate, price estimate on solutioning for new opportunities and scope. Provide technical solutions around the IT automation and integrations with third party IT management systems and tools for existing and new service deliveries. Technical Architect for IT event management process automation and system integrations flexibility with different IT Service Assurance & Observability tools, IT Service Management Systems, Process orchestration tools and Knowledge management tools.
• Engage with other stakeholders for driving partnerships with multiple technology partners and vendors, training, NDA, pricing and GTM