Oct 2022 – Oct 2023 · 1 yr · Mumbai, Maharashtra, India

Feb 2021 – Oct 2022 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

May 2020 – Aug 2020 · 3 mos

• Migration of the product website to a new theme to improve customer experience and journey
• Helped plan and strategize re-targeting campaigns and social media marketing

Jan 2020 – Apr 2020 · 3 mos · Nagpur, Maharashtra, India

• Responsible for holistic program development road-map and learning center toolkit for all the
• stakeholders including students, teachers and facilitators
• Created and managed relations with educational partners in various locations based on their expertise
• Worked with academicians to develop curriculum aligned experiential learning based travel programs
• Formalized cross-functional processes to optimize bottlenecks and have a seamless workflow

Jun 2018 – Dec 2019 · 1 yr 6 mos · Mumbai Area, India

• Helped in Market Driven Product Development by focusing on customer based outside-in perspective
• Evangelized the various efforts going on in the organization aiding its digital transformation journey
• Driven multiple API and Portal Enablement initiatives cutting across the entire product portfolio
• Interlock with cross-functional resources to evolve enablement from the efficiency to effectiveness
• Created and followed a knowledge framework to ensure that every touchpoint has the required
• knowledge, skills, processes/behaviors to optimize every interaction
• Helped drive customer centricity initiatives to include continuous improvements on customer engagement
• Created and standardized an evangelism and early customer onboarding framework
• Manage the onboarding of Beta customer and act upon any delays/bottlenecks and service delivery issues

Apr 2017 – Jun 2017 · 2 mos · Mumbai Metropolitan Region

• Risk Analytics, Risk/Response Optimization for Cross-sell Offers
• Identify and evaluate cross-sell opportunities for loan offerings using adequate customer transaction history
• Analyse the transaction history for AEPS merchant base based on relevant parameters like frequency & size
• Propose loan amount/type based on the business volume based on AEPS and Micro-ATM transactions
• Identify potential geographical location and target customer base to launch a pilot program- Text Analytics for Risk Optimization in Digital Lending
• Evaluate a credit cap for New to Credit customers by analyzing customer’s phone data
• Elimination of requirement of physical documentation for identity, address & salary verification

Sep 2014 – Jun 2016 · 1 yr 9 mos · Noida, Uttar Pradesh, India

• Designer of automation web framework to verify the correctness of remote application running on multiple hardware platforms.
• control and validate remote application features running on multiple hardware platforms.
• support python and java based REST api clients
• Worked on automation testing and robotics integration for a Fortune 100 company
• Developed end-to-end automation solution for YouTube testing on gaming consoles
• Led a team responsible for working on integrated robotic interface with IR based devices
• Conceptualized and developed a framework for auto report generation and analysis