Oct 2022 – Mar 2023 · 5 mos

Jun 2016 – Oct 2022 · 6 yrs 4 mos · Ahmedabad Area, India

• As its first CEO of an Institute conceptualised, initiated and inaugurated by the Prime Minister, handpicked by Mr Narayana Murthy (Infosys), I have guided iCreate into becoming a super speciality institute – the only one of its kind in India, dedicated to converting tech innovations into commercial successes.
• Have created a process driven team that has delivered $ 3 million in start-up revenue and about 100 jobs for every $ 1 million invested by iCreate in them.
• Created and led the team of this brand new institute to create a pull that has attracted over 200 tech innovators from 51 cities across the country for support in IoT, AI, Electric Vehicles, Agri-tech, Disease Detection, Drone Tech and Renewable Energy, amongst others.
• Have forged formal relationships with over 30 world class Institutions from across the world, to leverage the delivery capabilities of iCreate.
• Have innovated a unique program – the ‘Entrepreneurial Litmus Test’ designed to force start-ups to validate all their assumptions from real customers and real market players in 4 short weeks, and the ‘SLCM’ – the Start-up Life Cycle Management process that tightly handholds incubated projects for up to 24 month and beyond. Both have delivered very good, real results.
• Have represented India’s innovation drive as well as that of Gujarat State to Israel at the highest levels of Government.
• Have been instrumental in conceiving and implementing the India Israel Innovation Bridge a $ 40 million initiative of the two Prime Ministers.

Jun 2008 – May 2016 · 7 yrs 11 mos · Power Plant at Samode village near Jaipur, India

• Anupam is the promoter of GreenOil ( www.greenoil.in ) which is a venture funded research and innovation based social enterprise that produces renewable energy and enriched organic manure using locally available organic and farming waste.
• It has created a unique model that starts with the financial viability of converting available waste into energy at a particular price, THEN designs the plant around that economic viability point so as to assure return of investment within 3 to 4 years.
• GreenOil is a renewable energy company created with a vision to democratize energy and heal the earth. Everything we do responds to this prerogative. GreenOil proposes a virtuous circle that not only reduces harm, but actually leaves our environment better than we found it. We are not carbon neutral; we go one step further employing a model that is actually carbon negative. GreenOil’s Anaerobic Digesters are in the process of creating benchmarks for the lowest cost and highest efficiency technology available in the biomass-generated energy market. This is key to fulfilling our vision of making renewable energy accessible to communities in need worldwide.

Apr 2007 – Nov 2009 · 2 yrs 7 mos

• Airtel is an Indian full service Telecom Service Provider with over $4billion in revenues
• Covering all three Airtel SBU’s - Mobility, Fixed line as well as Enterprise
• Strategic role creating the national customer service strategy to ensure that all customer engaging processes are in a framework that can scale up from 50 million to 150 million subscribers
• Responsible for New Product Launch Processes and Trouble to Resolve Processes
• Additionally, heading regulatory engagement with the Regulor for all customer service matters

Nov 2004 – Apr 2007 · 2 yrs 5 mos

• Enterprise Services division of Airtel (AES), provides end to end telecom solutions in the mobility, corporate data as well as fixed line space to enterprise accounts in India
• Responsible for all of Airtel’s key customers, providing about Rs 1700 Cr ($500Million)in revenue
• National head of team of over 800 employees
• Caused a 20% increase in the Customer Satisfaction scores (IMRB)
• Created the country’s first integrated National Contact Centre to cater to mobile, fixed line as well as corporate data and VSAT customers
• Contributed significantly to overall operational strategy for integrated operations and created the blueprint for the IT strategy to support the same
• Reengineered the complete business cycle to significantly reduce the provisioning timelines
• Introduced concept of relationship based account management
• Initiated work of Customer Experience Co Creation advised by Prof Venkat Ramaswamy of Michigan University
• Recognised as the Six Sigma Champion of the year

Jul 2003 – Nov 2004 · 1 yr 4 mos

• National Head for CS Operations, for customers providing about Rs1000 Cr in revenue.
• Heading team of 125 employees, and 3 call centres to meet the three objectives of Order Fulfilment, Complaint Resolution and Customer Retention
• Responsible for smooth running of technical and service operations in order to provide uninterrupted data connectivity to most of the top enterprises in India
• Interfacing with partner carriers like AT&T, British Telecom, Cable and Wireless, international cable consortiums like SMW3, SAFE and FLAG to provide uninterrupted international connectivity
• Reduced circuit commissioning times by more than 60%
• Increased complaints resolved within 2 hours by more than 40%
• Improved the service image of VSNL demonstrated by a customer satisfaction study conducted by Gallup
• Guided the development of in house CRM cum circuit provisioning system
• Pioneered a system of value based segmentation for the customer base
• set up an IP based national call centre

Aug 1996 – Jul 2003 · 6 yrs 11 mos

• a)General Manager – Circle Head of Customer Care (July 2002 to July 2003)
• Led a team of 120 employees and one call centre to manage a base of 220,000 customers. The Call Centre was consistently rated the best amongst the other state call centres.
• b)Deputy General Manager – Zonal Head of Operations (April 1999 to August 2001)
• Profit Centre Head for a Zone, consisting of 73 employees, 8 Distributors and 31 channel partners, offering services in 25 towns to about 75,000 subscribers
• c)Deputy General Manager - Head of Product & Marketing. (Oct.1997 to March 1999)
• Proposed tariffs and airtime packages for the state
• Project Manager for the introduction of the "Service Node" based pre-paid operating platform.
• d)Started in Escotel as a Manager. Promoted in 6 months to Chief Manager District Sales.
• Contributed significantly to the 'project phase' of cellular rollout and introduction of cellular services as responsible for channel management and marketing

Jan 1996 – Jan 2003 · 7 yrs

• Head of Customer Operations for the UP(West) Circle