Erin Viegas

Operations Associate

Goa, India6 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Expert in transforming complex workflows into efficient operations.
Led strategic initiatives that significantly scaled productivity.
Architected AI-driven systems improving operational efficiency.

Stackforce AI infers this person is a SaaS Operations and Program Management expert with a focus on automation and efficiency.

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Skills

Core Skills

Operations ManagementProject ManagementProgram ManagementProduct ManagementProject ImplementationLearning Management SystemsGeology

Other Skills

2D maps3D modelsAI-driven evaluation systemAirtableAnalytical SkillsAnalyticsApplication system architectureAutomated workflowsAutomationBasecampCommunicationCritical ThinkingCustom inventory managementCustomer Relationship Management (CRM)Customer Support

About

I'm passionate about designing systems and processes that empower teams to excel. My expertise lies in transforming complex workflows into efficient, automated operations. At Stoa, I built the foundational operational infrastructure, significantly scaling productivity through strategic automation and process innovation. Currently, as the Operations Lead at Chariot—a strategic UI/UX and product design studio—I focus on enhancing operational efficiency, optimizing project management workflows, and establishing robust SOPs to elevate team performance and client satisfaction. I strive to create environments where clarity, accountability, and streamlined execution converge, leading to measurable business impacts and happier, more productive teams. I thrive on bringing order and strategic clarity to operational challenges, ensuring that every process is optimized for both team effectiveness and client success.

Experience

Chariot

Operations Lead

Jan 2025 – Present · 1 yr 2 mos · Goa, India · Hybrid

Leading strategic initiatives to improve operational efficiency, from macro-level project prioritization to micro-level task optimization.
Establishing operational frameworks including standardized SOPs and team performance benchmarking to boost productivity and clarity.

OperationsProject ManagementSOPsOperational EfficiencyOperations Management

Stoa

Program Operations Lead

Jul 2020 – Dec 2024 · 4 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

Program Operations Lead
Led end-to-end operations for a flagship General Management Program as founding team member, scaling infrastructure to support 40+ team members and 1200+ students
Engineered AI-driven evaluation system reducing response times by 70% and automated workflows for core operations
Spearheaded technical infrastructure including tool selection, integration, and data pipeline development, improving team onboarding efficiency by 40%
Product Lead
Leading product development for Zeus, an AI Chief of Staff solution, with focus on ETL pipelines and AI agent implementation
Architected automated workflows using N8n and integrated advanced language models to enhance product capabilities
Established data-driven product improvement cycles through structured customer feedback analysis systems

Program OperationsAI-driven evaluation systemAutomated workflowsTechnical infrastructureTool selectionIntegration+3

Goa biz help

Project Implementation Specialist

Dec 2019 – Jun 2020 · 6 mos · Panaji, Goa · On-site

Led no-code technology implementation using the Glide platform to develop custom inventory management and order processing solutions for local businesses during COVID-19
Created and deployed business websites to help traditional Goan enterprises establish a digital presence and maintain operations during pandemic restrictions
Undertook digital transformation initiatives enabling local businesses to optimize costs and transition to online operations through tailored IT solutions

No-code technologyGlide platformDigital transformationCustom inventory managementOrder processing solutionsProject Implementation

Nova semita

Learning Systems Manager

Feb 2019 – Jun 2020 · 1 yr 4 mos · India

Architected and launched comprehensive application system and screening workflow for tech fellowship program, streamlining selection across 4 specialized technical tracks
Implemented and customized Moodle LMS platform, designing structured learning pathways for Front-End, Back-End, UI/UX Design, and Product Management tracks
Developed project-based evaluation framework for 40+ fellows from non-metro colleges, enabling successful placements at YC, Sequoia, and Lightspeed-backed startups

Application system architectureMoodle LMSLearning pathwaysProject-based evaluation frameworkLearning Management Systems

Terra hydrotech solutions

Geologist

Apr 2015 – May 2018 · 3 yrs 1 mo · Goa-Karnataka

Used Drone-based photogrammetry to create accurate 2D maps and 3D models
Prepared Lithological, Structural, and Hydrogeological reports giving GPS locations of the most potential borewell points and depths to the water aquifer.

Drone-based photogrammetry2D maps3D modelsLithological reportsHydrogeological reportsGeology