Shelton Desouza

Operations Associate

Goa, India8 yrs 11 mos experience
Highly Stable

Key Highlights

  • Expert in community management and program operations.
  • Hosted multiple podcasts on pop culture and entrepreneurship.
  • Proven track record in business development and client management.
Stackforce AI infers this person is a SaaS and Education professional with strong community management and program operations expertise.

Contact

LinkedIn

Skills

Core Skills

Program ManagementCommunity ManagementCommunicationProject ManagementClient ManagementSales ManagementCustomer ServiceMarket ResearchContract Management

Other Skills

AdvertisingBusiness AnalysisBusiness DevelopmentCRMCommunity BuildingCommunity MarketingContent ResearchCritical ThinkingCross-team CollaborationCustomer Relationship Management (CRM)Daily OperationsDecision-MakingEnglishEvent ManagementEvent Planning

About

Hello there, something career-oriented about me 👇🏾 I love working with early-stage startups & helping founders scale their businesses. I've been interested in companies/founders solving for logistics & education in India Previous experience working in Biz Dev roles in b2b, enterprise & SaaS segments. I've worked closely with core tech, product & design teams. I've project-managed software products in the SME & non-profit segments🧐 A professional guilty pleasure is working with designers on product UI/UX & with product managers on feature ideation & product planning 😁 I've also hosted 3 podcasts related to pop-culture, student founders/builders & the creator economy 🎧

Experience

Stoa

2 roles

Community & Program Management Lead

Promoted

Jun 2021 – Dec 2024 · 3 yrs 6 mos

  • Responsible for the overall customer journey from Onboarding to Graduation
  • Responsible for the Program Operations & Community team.
  • Led recurring projects related to the program journey such as Cohort Induction, Cohort Graduation, 1:1 Coaching, Onboarding Kits
  • Hosted & Organised various online & offline Community Events
EnglishProgram ManagementDaily OperationsCritical ThinkingEvent ManagementStrategic Planning+9

Ops & Program Manager

Jun 2020 – Jun 2021 · 1 yr

  • Program Manager for Stoa's first four cohorts
  • Responsible for the customer onboarding journey
  • Setup and managed the Stoa Community across various platforms.
  • Facilitated and co-facilitated live events & sessions for the Stoa Community
EnglishProgram ManagementDaily OperationsCritical ThinkingStrategic PlanningCross-team Collaboration+2

Questo learning

Content Strategist & Host: Indie Uni Podcast

Jun 2020 – Dec 2020 · 6 mos

  • I hosted a podcast where I interviewed new-age creators & educators
  • Preliminary content research & design before we hired better people
EnglishCross-team CollaborationProblem SolvingCommunication

Nova semita

2 roles

Coordinator - Special Projects

Jan 2020 – Oct 2020 · 9 mos

  • Oversaw development & delivery for software projects between external clients & fellows of Nova Semita
EnglishProgram ManagementCross-team CollaborationProblem SolvingCommunicationProject Management

Fellowship Experience & Community Manager

Jul 2019 – Jul 2020 · 1 yr

  • Overseeing the customer journey right from admissions to the end of the fellowship
  • Designed processes to engage learners through the fellowship
  • Curated & hosted weekly events with industry experts
  • Curated content & resources for soft-skill development for fellows
  • Hosted a podcast that featured stories of upcoming entrepreneurs, builders & creators.
EnglishProgram ManagementCross-team CollaborationProblem SolvingCommunication

Delhivery

Senior Associate - SME Sales & Growth

Jan 2019 – Jun 2019 · 5 mos · Porvorim

  • Hired & trained the SME sales team in Goa
  • Managed 30+ high-value customer accounts
  • Improved processes to reduce TAT from client acquisition to client activation
EnglishProblem Solving

Numadic

2 roles

Lead - Enterprise Sales

Apr 2017 – Jun 2018 · 1 yr 2 mos · Panaji Area, India

  • Onboarding & training of customers to the platform
  • Account & user creation, module customization
  • Coordinating with product and operations on deliverables
  • Customer service and support
  • Implementation of tools to manage sales cycles
  • Sales content creation based on cohort type
  • Training new sales recruits
  • Knowledge transfer to product and project management teams
Cross-team CollaborationProblem Solving

Business Development Associate

Apr 2016 – Jun 2018 · 2 yrs 2 mos · Panaji Area, India

  • Market research and competitor analysis
  • Lead generation and qualification
  • Outreach and communication to prospects
  • Pricing negotiation, contract creation & deal closure
  • Coordinating deals with channel partners
Cross-team CollaborationProblem Solving

Sasms

Managing Partner

Jan 2017 – Mar 2020 · 3 yrs 2 mos · Goa, India

  • Small-scale family business in the property management & housekeeping industry.
  • Increased revenue by 15% in the first year, 28% in the second year.
  • Client acquisition & relationship management
  • Resource planning & allocation
  • Brokering contracts between stakeholders.
  • Budgeting & basic financial reporting.
EnglishProblem Solving

Goarooms.in

Property Manager

Oct 2015 – Apr 2016 · 6 mos · Panaji Area, India

  • Creating and closing homestay and management contracts with homeowners
  • Managing incoming leads and closure of sales
  • Managing Goarooms accounts & sales on 3rd party websites
  • Guest management
  • Managing the Goarooms website (Listings & SEO)
Problem Solving

Goa.me

Business Development

Oct 2015 – Apr 2016 · 6 mos

  • - Primary market research on content & activities
Problem Solving

Fomento travel

Business Development & Partnerships

May 2015 – Oct 2015 · 5 mos

  • Market research of vendors, hotels and tourism-related activity
  • Content creation for online listings and web-ads
  • Outreach for strategic partnerships & vendor contracts
Problem Solving

Education

Goa University

Bachelor of Commerce (B.Com.)

Jan 2012 – Jan 2015

Lourdes Convent High School

Jan 2004 – Jan 2010

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