Siddharth Sinha

Operations Associate

Gurugram, Haryana, India4 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Proven track record in driving operational efficiency.
Expertise in business process improvement and strategy.
Successful leadership of cross-functional teams.

Stackforce AI infers this person is a SaaS operations and strategy expert with a focus on business growth.

Contact

Skills

Core Skills

Operations ManagementBusiness StrategyData AnalysisProgram ManagementCustomer Relationship Management (crm)Business Analysis

Other Skills

A/B TestingAutomated ReportingBusiness GrowthBusiness InsightsBusiness Process ImprovementCRM ManagementCampaign ManagementCommunicationCross-functional CollaborationCross-functional Team LeadershipCustomer SegmentationData AnalyticsData-driven Decision MakingGoogle AnalyticsMarketing Analytics

About

Experienced Business Manager with a strong background in business process improvement, data analysis, strategy building, and process implementation. With 4+ years of professional experience, I have successfully led cross-functional teams to drive organizational growth and operational efficiency. Looking to contribute my skills and expertise to an organization committed to excellence and growth, where I can further develop as a leader and make a meaningful impact.

Experience

Urban company

2 roles

Senior Manager

Jan 2025 – Present · 1 yr 2 mos · On-site

Category Manager - II

Aug 2023 – Dec 2024 · 1 yr 4 mos · On-site

● Monitoring the end to end business process, of repairs vertical (EPC Category) with a goal to drive PNL and growth of the city business.
● Managing a robust demand and supply chain to ensure a profitable business, emphasizing the maintenance of hygiene metrics and adherence to SOPs.
● Leading a team of seven associates and two oversight managers to drive operational efficiency and team performance.
● Implementing stringent processes and SOPs in the city, focusing on partner onboarding, service quality enhancement, and overall business improvement.
● Delving into the root causes of issues concerning customer experience and partner onboarding, systematically resolving them for improved efficiency.
★ KEY ACHIEVEMENTS:
Designed, tested, and scaled multiple projects:
Launched 'Hyperlocal Business Model' to enhance repeat consumer %age from 17% to 52% on platform
Developed & scaled 'Partner Success Program', within the existing supply, to improve partner engagement and performance, which furthermore helped in controlling ELC churn from 35% to 9%
Achieved peak season revenue growth by hitting a milestone of 1L service deliveries within a single city-category combination in a month, maximising business performance during critical periods.

Business Process ImprovementOperational EfficiencyTeam LeadershipData AnalysisCross-functional CollaborationOperations Management+1

Crio.do

Program Manager

Oct 2022 – Jun 2023 · 8 mos · Bengaluru, Karnataka, India

● Initiated structure for standardising UTM parameter utilisation across marketing team campaigns, resulting in improved marketing analytics management
● Spearheaded development of customer segmentation framework to drive revenue growth & identify customer behaviour patterns, leading to a 14% increase in lead conversions.
● Built automated reporting capabilities for marketing channels for analysing performance metrics, resulting in increased visibility across data-driven insights.
● Generated A/B testing experiments & user-flow methods to identify gaps & executed changes which improved user engagement by 7%
● Created & deployed a “Refer And Earn” program, resulting in 15% increase of total sales within first month
● Established core incentives for referral program, providing recognition to sales team for facilitating referrals & driving customer collaborations.

Marketing AnalyticsCustomer SegmentationAutomated ReportingA/B TestingUser EngagementData Analysis+1

Questt ai

Key Account Manager

Jun 2021 – Oct 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India

● Managed a portfolio of 95 schools
● Observed an average increase of ~30% in user retention via implementing campaigns & strategies
● Analysed MoM retention data to make new strategies for user retention
● Worked from ideation to execution on ‘student challenges’ feature of the product
● Segregated and visualised data metrics on D.A.U of the app to increase activity of acquired users
● Organised CRM data funnel with the help of tools like MoEngage and Gupshup
● Orchestrated smooth deployment of daily push notifications for ~2 lacs reachable users on the app
Positions of Responsibilities: Lead a team of four Operations interns to ensure timely deliverables of all operational tasks.