Mar 2024 – Present · 2 yrs

• Working 1:1 with cohorts in the Techstars Boston program to shape individual growth strategies for maximum impact during and after the program.

Mar 2023 – Present · 3 yrs

• Selected as an All Star Mentor for the 2022 and 2023 cohorts

May 2022 – Present · 3 yrs 10 mos

Nov 2021 – Present · 4 yrs 4 mos

Sep 2022 – Present · 3 yrs 6 mos · Boston, Massachusetts, United States

• Teaching the "Entrepreneurial Venture Growth Strategies" course to undergraduate B-school students.
• This is a capstone course on how to develop growth-focused products and/or service strategies, making them attractive for venture funding.

Sep 2021 – Present · 4 yrs 6 mos · Medellín, Antioquia, Colombia

• We create reliable links between companies and their candidates to hire and retain the best talent.

Jul 2021 – Present · 4 yrs 8 mos · Greater Boston

• Providing meaningful and impactful mentorship for Northeastern University affiliated ventures.

Feb 2021 – Present · 5 yrs 1 mo

• I actively support talent of color, to help provide access to opportunities.

Sep 2020 – Aug 2021 · 11 mos · Greater Boston

• 1. First growth hire. Instituted growth program to align the team around their biggest opportunities.
• 2. Co-created company values with founders that measurably improved team operation.
• 3. Managed early PR resulting in 3 press mentions by Dec ‘20.
• 4. Increased social following by 200% on Twitter and LinkedIn in the first 3 months.

Aug 2020 – Present · 5 yrs 7 mos · Greater Boston

• First Round's mentorship program for established tech operators looking to give back and gain a unique community.

Oct 2019 – Present · 6 yrs 5 mos · Greater Boston Area

• The Underscore Core is a curated group of exceptional entrepreneurs, executives, and
• experts who work in partnership with Underscore VC, an earliest stage venture capital firm, to
• identify transformative entrepreneurs and support them as they build iconic companies. Core
• Members have collectively built hundreds of companies, created thousands of jobs, served
• millions of customers and created billions of dollars in value for their stakeholders.

Sep 2019 – Sep 2020 · 1 yr · Greater Boston Area

• First growth hire, functioning as "Growth Team of 1"
• Highlights:
• 1. Instituted growth program: Averaging 3-5 tests/week
• 2. Applied principles from B2B SaaS to optimize the site resulting in daily sales volumes eclipsing what used to be weekly volumes.
• 3. Extracted 13% conversion rates over Black Friday/Cyber Monday (Industry average 8-9%)
• 4. Referral rate between 3-4% (Industry average 2%)
• 5. Created new "Handware" positioning to open up markets beyond special needs.

Jan 2019 – Present · 7 yrs 2 mos

• Mentoring startups in developing economies through weekly growth meetings for assigned startups, office hours or participation in bootcamps.
• Activities include:
• Coaching to adopt growth methodologies, tools and proven practices
• Helping gain insights from their growth experiments
• Support with ongoing planning and execution to hit growth goals
• Tracking growth data and providing insights to the internal investment committee for follow-on investment decisions.

Jan 2019 – Sep 2019 · 8 mos · Greater Boston Area

• Launched talentoptimization.org in Mar '19 to build and own the talent optimization category for PI.
• Primary objectives were to grow awareness and adoption of the talent optimization discipline.
• Initial category growth was measured by the increase in the size of the member base and and number of people becoming talent optimization certified.
• As of Sep '19, signups and certifications were both at >100% of target.

Aug 2018 – Sep 2021 · 3 yrs 1 mo · Greater Boston Area

Aug 2018 – Sep 2021 · 3 yrs 1 mo · Greater Boston Area

Oct 2017 – Present · 8 yrs 5 mos · Cambridge, MA

• Invited in Oct '17 to host office hours for startups in the i-lab program to help them with product validation and marketing.
• On the virtual judges panel for the President’s Innovation Challenge in Apr '18.
• In Oct '18, moved to the roster of specialists for Launch Lab X (an offering exclusively for Harvard alumni-led ventures who's initial cohort started in September '18) to assist with early growth challenges.

Feb 2016 – Feb 2018 · 2 yrs · Greater Boston Area

• PlanitWide is a faster and smarter way to search for the best travel websites, books & apps

Apr 2015 – Dec 2018 · 3 yrs 8 mos

• 1. As part of the growth team:
• a. analyzed ~400 tests for growth insights
• b. generated ~600 testable ideas
• c. helped set & work on appropriate objectives across the customer journey based on user & testing insights.
• d. project managed 1+ tests/week to help the team maintain a weekly cadence of 3+ experiments on the community, product and conference as appropriate to optimize engagement and/or conversions.
• 2. Managed customer success for the SaaS product (NorthStar) from Feb '18- May '18. Identified and corrected four blockers to new user activation in that time.
• 3. Managed and grew the GH community 5x
• 4. Curated and grew the weekly top posts email 3x
• 5. Recruited over 150 experts across growth/marketing/product/sales/creative for AMAs to build a network of experts to engage with the community and build a pipeline of high-quality speakers for the GrowthHackers conference.
• 6. Demonstrated thought leadership with original pieces for the blog and growth studies for the main site.
• 7. Managed all social media for the site.

Jun 2014 – Apr 2015 · 10 mos

• Review site submissions for quality and remove posts that are duplicates, off-topic or obvious spam
• Inform management team about users who post off-topic/spam content
• Edit submissions, as needed, to ensure that their headlines match the posts, links are to the original posts & that they reside in the correct categories in the community.

Apr 2012 – Apr 2015 · 3 yrs

• 1. Continuous Improvement:
• a. identified efficiency improvement opportunities across Global Service Support & related Waters Global Services groups (~100 people).
• b. assisted group directors/managers with metric development to identify impact of projects.
• c. initiated first ever Lean Six Sigma project within the department. It reached the Improve stage. Did not finish due to to the opportunity to join GrowthHackers.
• 2. Internal Social Media Advocacy:
• a. Facilitated adoption of IBM Connections platform throughout Global Service Support (80+ people)
• b. Helped management to craft the strategic direction of the departmental community.
• 3.System Integration Management:
• a. Co-managed & prioritized critical requirements that ultimately allowed a new support system to be launched on time.
• b. Ensured that the interests & needs of Global Service Support were adequately represented when two different support systems were being merged.
• c. Created most user documentation for the new system and co-delivered pre-launch training.

Jan 2001 – Mar 2012 · 11 yrs 2 mos

• Decision Making: Team Lead for new software product introductions
• Liasoning: Work with internal stakeholders and field to minimize customer downtime across implementations
• Coordination: Identify and track potential business and customer impact of post-sales issues to R&D, Testing, Marketing and Quality groups
• Client Management: Provide on-site support for critical customer issues to ensure high-worth sales retention
• International Supervision: Manage weekly progress meetings with India team to support growing local sales
• Documenting: Leading contributor to team blog with recognized public access-ready support records & tools
• Training: Design, assess and conduct training program modules and webcasts for global engineers

Jan 2005 – Jan 2007 · 2 yrs

• Strategizing: Conducted monthly brainstorm sessions with Founder and CEO to define and to provide updates on internet presence plans
• Budgeting: Forecast development costs across all stages of deployment
• Monitoring Progress: Developed CEO dashboard with timelines, potential barriers and next steps
• Establishing Processes: Outlined priorities, managed schedules and created workflow across departments
• Identifying Resources: Recommended technology platforms and usability requirements
• Managing People: Identified training needs and assigned appropriate project roles to internal team

Jan 1996 – Jan 1998 · 2 yrs

• Implemented promotional ideas to launch new products in urban Indian markets for clients spanning domestic and international consumer brands
• Domestic brands:Bajaj Automobiles and Archie’s Cards & Gifts;
• International brands: Pringles, MTV, Lee Jeans, and the re-release of the Star Wars Trilogy