Vignesh Ramani

Operations Associate

Bangalore, Karnataka, India12 yrs experience

Key Highlights

  • Led operations for a global entity at Revolut.
  • Achieved 40% revenue growth through innovative product launches.
  • Tripled customer acquisition while optimizing costs.
Stackforce AI infers this person is a Fintech and Marketing expert with strong operational leadership.

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Skills

Core Skills

Operations ManagementP&l ManagementOperations ExecutionSeller Acquisition StrategyPerformance MarketingDigital MarketingReservoir Evaluation

Other Skills

Analytical SkillsC++Email MarketingEngineeringGoogle AdwordsGoogle AnalyticsHTMLHTML5Integrated MarketingInternet StrategyJavaKey MetricsLeadershipMarket ResearchMarketing

About

I've moved from the cut throat world of agency marketing to leading marketing teams at startups to now handling strategy & handling revenue and PnL for business verticals. Currently managing global entity operations @ Revolut.

Experience

Revolut

Senior Operations Manager

May 2024Present · 1 yr 10 mos · Remote

  • Designed and deployed a playbook to capture 100% of all processes & products owned across 11k+ employees, 2k+ teams and 60+ departments. Implementation in progress in association with CEOs across all Revolut Global Entities. This initiative will support regulatory compliance, resource optimisation, service delivery and improved SLA adherence across the entire org.
  • Implemented a Prioritisation Framework for an internal process with 1200+ monthly requests to reduce End-to-End time by 14% while keeping SLA Breaches flat.
  • Restructured the Service & SLA Catalogues maintained for intra-group outsourcing, resulting in an improvement of SLA Attainment from 94.5% to 97.9%.
  • Improved Requester-Agent feedback loops on an internal process from 37% to 21%, resulting in faster throughput of global marketing comms for Revolut.
  • Responsible for migration of an internal process to an in-house developed product, aiming to reduce the End-to-End time by 50% over the next quarters. Responsible for product ownership, migration plan design and key target achievement.
Operations ManagementP&L ManagementStrategic PlanningProblem SolvingTeam Management

Bukuwarung

Head of Business | Previous Roles: Head of Digital, Head of Payments

May 2021Dec 2023 · 2 yrs 7 mos · Remote

  • Conceptualized and launched the org’s first EDC hardware device; scaling it to contribute an unprecedented 40% of the brand's total Revenue in the first 3 months.
  • Managed P&L for 2 verticals - Merchant Experience & EDC; Overseeing a team of 40+ engineers, PMs, designers, researchers & business analysts.
  • Coordinated forecasting exercises, enabled discussions & compromises between all teams to formulate the first cohesive set of OKRs for 300+ employees.
  • Improved operations and reduced tool dependencies in a cost optimization exercise across two verticals to reduce cost expenditure by 30%+.
  • Product-led Growth: Improved onboarding cost by 21% through CRM, marketing and product experiments.
  • Scaled up the Rewards & Loyalty program resulting in incremental revenue of 18% and increasing payments user acquisition through referrals by 20%+.
  • Ran the Subscriptions MVP and demonstrated potential of up to 12% increase in CM1 Revenue by implementing it company wide.
  • Previous Roles:
  • As Head of Digital, handled a team of 16 marketers & a monthly budget of up to $500k. Scaled online payments user acquisition by 8x in a space of 9 months through tech interventions, revamping social strategy, creative & copy optimization, and adding & scaling new acquisition channels.
  • As Head of Payments, monetized the vertical to generate the first dollars of revenue for the org. Doubled MRR in 3 months through retention initiatives & gamification hooks.
P&L ManagementOperations ExecutionTeam MotivationAnalytical SkillsProblem Solving

Meesho

Head - Seller Acquisition

Nov 2020Mar 2021 · 4 mos · Bangalore Urban, Karnataka, India

  • Formulating and creating the roadmap for seller acquisition at Meesho.
  • Formulated the strategy for seller campaigns across performance, organic, referrals, affiliates and branding.
  • Blitzscaled supplier acquisition by 5x in a short span of 5 months by introducing online supplier onboarding, adding new ad channels and optimizing onboarding processes.
  • Onboarded a brand agency and conceptualized Meesho's first Seller side brand campaign across digital, TV, print and outdoors.
Analytical SkillsKey MetricsProblem SolvingSeller Acquisition Strategy

Razorpay

Head - Performance & Social Marketing

Apr 2019Nov 2020 · 1 yr 7 mos · Bangalore Urban, Karnataka, India

  • Tripled paid customer acquisition while keeping per user acquisition cost flat by creating a unique lead scoring algorithm and feeding it back to ad channels to optimize conversions.
  • Explored 3 new acquisition channels per quarter for the brand, leading to the permanent addition of Quora, affiliates and Twitter to the admix, resulting in improved CAC.
  • Spearheaded the brand's first 360º brand marketing campaign and grew merchant acquisitions by 40% in a single month.
  • Organically trended the brand hashtag during FTX 2019 (flagship event) by engaging in-person attendees, resulting in 6M+ organic impressions on Twitter.
  • Improved the brand's organic buzz building and lead acquisition on social, leading to a 3x increase in followers on Linkedin for the brand.
Analytical SkillsKey MetricsProblem SolvingPerformance Marketing

Squareone experiential marketing pvt. ltd.

Co-founder, Partner, Head Of Digital

May 2015Mar 2019 · 3 yrs 10 mos · Greater Bengaluru Area · On-site

  • Established and heading the Digital Marketing vertical at SquareOne Marketing. My experience has ranged an array of fields across digital & social media marketing working for clients across industries - travel, premium alco-bev, infrastructure, fashion e-comm/retail, FMCG, startups, and more.
  • Oversaw end-to-end portfolio & project management for all agency clients including strategy, conceptualization, media planning, execution, ad trafficking, and measurement of Digital-first marketing strategies.
  • Participated in bake-offs with well established Ad-agencies and persuaded C-Level executives in national and international organizations to win pitches.
  • Hired and trained a cross-functional team & instrumental in building yearly revenue for the vertical in excess of $1M ARR.
Analytical SkillsKey MetricsProblem SolvingOperationsDigital Marketing

Schlumberger

Field Engineer, Reservoir Evaluation - Wireline

Jul 2013Apr 2015 · 1 yr 9 mos · East Godavari, Andhra Pradesh, India

  • Spearheaded operations in the high-volume exploration fields of the KG Basin on India’s East Coast.
  • Managed projects with teams and equipment worth multiple million dollars to provide hi-end reservoir evaluation services to clients like ONGC, OIL & GSPC in high-risk onshore & offshore environments.
Key MetricsReservoir Evaluation

Education

Indian Institute of Technology, Roorkee

Bachelor's Degree — Mechanical Engineering

Jan 2009Jan 2013

R N Podar School

Jan 2007Jan 2009

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