Ashwin A

Operations Associate

Mumbai, Maharashtra, India12 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 13 years of experience in biomedical engineering.
  • Expert in service delivery and operations management.
  • Proven track record in driving customer satisfaction.
Stackforce AI infers this person is a Biomedical Engineering expert with a focus on healthcare service delivery and operational excellence.

Contact

Skills

Core Skills

Sales Strategy PlanningCustomer Relationship Management

Other Skills

3D modelling3D printingApplication SpecialistBusiness IntelligenceChannel SalesConflict ResolutionCustomer ExperienceCustomer SatisfactionEquipment RentalsManagementOperations ManagementProcess ImplementationSAP PSStrategic PlanningTeam Coaching

About

Biomedical Engineer | 13+ Years of Expertise in Service, Operations, Sales & Technical Solutions Accomplished Biomedical Engineer with 13+ years of experience in the healthcare and medical technology industry, with a strong focus on Service Delivery, Operations Management, and Team Leadership. I have successfully led cross-functional teams and implemented service strategies that enhance operational efficiency, improve customer satisfaction, and drive business continuity. With a background spanning technical support, application deployment, and strategic sales enablement, I bring a unique blend of hands-on technical expertise and operational insight. I excel at developing scalable service models, managing end-to-end customer lifecycles, and ensuring seamless integration of medical technologies in clinical environments. Key strengths include: Leading and mentoring high-performing service and operations teams Building and managing long-term customer relationships Driving service excellence through continuous improvement and data-driven decision-making Collaborating across departments to deliver cohesive and impactful business solutions Committed to aligning technical solutions with evolving healthcare needs.

Experience

Align technology

2 roles

Sr. Supervisor iTero Operations

Promoted

Mar 2023Present · 3 yrs · Mumbai, Maharashtra, India

iTero Technical Support Specialist - APAC

Feb 2021Feb 2023 · 2 yrs · Mumbai, Maharashtra, India

Remidio innovative solutions pvt. ltd.

Manager-Services

May 2019Feb 2021 · 1 yr 9 mos · Bengaluru, Karnataka, India

Genworks health

Senior Sales Specialist

Nov 2018Mar 2019 · 4 mos · Bengaluru, Karnataka, India

Aetos design & engineering pvt ltd

Business Solutions Manager

Apr 2016Nov 2018 · 2 yrs 7 mos · Bengaluru Area, India

  •  Generating new consulting projects and services in 3D modelling and 3D printing with hospitals and Biomedical research institutes.
  •  Conducting demos and doing pilot projects with doctors and research professors.
  •  Installation, conducting training and post-sales support to the hospitals and research institutes.
  •  Sales Strategy Planning, Forecasting, Budgetary planning, Lead generation, interaction with Marketing team for better market reach and nurturing fruitful relationships with customers.
  •  Designing medical prosthesis, implants and 3D medical models.

Atlantic biomedical pvt ltd

Sales and Service Engineer

Aug 2012Jul 2015 · 2 yrs 11 mos · Kerala

  •  Sales and Marketing. Conducting the complete sales cycle from lead generation to the purchase of the equipment.
  •  Installation and training about functioning of the Dialyzer Reprocessing machine and Bicarbonate Mixture Machine.
  •  Periodical preventive maintenance of the medical equipments.
  •  Calibration of the equipments.
  •  Design and development of Bicarbonate Mixture Machine.

Education

Velalar College of Engineering and Technology

Bachelor of Engineering - BE — Biomedical/Medical Engineering

Jan 2008Jan 2012

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