Reshma Roy

Co-Founder

Bengaluru, Karnataka, India7 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 7+ years in Customer Success management
  • Proven track record in churn reduction
  • Expert in enterprise account management
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and enterprise account management.

Contact

LinkedIn

Skills

Core Skills

Enterprise Customer SuccessChurn Reduction & Retention StrategyOnboarding & Renewal StrategiesCustomer Experience Management

Other Skills

Account ExpansionAdoptionBrand StrategyChurn ManagementCommunicationCross-SellingCross-functional CollaborationCross-team CollaborationCustomer AdvocacyCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionData AnalysisFashion and Lifestyle AdvertisingGainsight

About

A results-driven Customer Success Manager with 7+ years of expertise in owning the full customer lifecycle, from high-touch onboarding to strategic retention and expansion. I specialize in managing complex enterprise accounts and translating customer health data into measurable business outcomes. Enterprise Customer Success (B2B SaaS) | Churn Reduction & Retention Strategy | Voice of Customer (VoC) Analytics | Gainsight | Onboarding & Renewal Strategies | Cross-functional Collaboration

Experience

Will vibe ad agency

Co-Founder

Jun 2024 – May 2025 · 11 mos · Bangalore Urban, Karnataka, India

Hirepro

Customer Success

Jun 2022 – Present · 3 yrs 9 mos · Bengaluru, Karnataka, India

  • 1. Revenue Impact: Consistently drove significant revenue growth and expansion, securing high-value upsells and increasing feature adoption year-over-year with global enterprise clients.
  • 2. Portfolio Management: Successfully managed a enterprise portfolios, including global assessment programs for enterprise accounts like Pearson and strategic clients like Amazon.
  • 3. Scalability & Process: Developed and implemented Customer Success playbooks that reduced time-to-value by 50%, introduced frameworks for VoC data tracking, and applied Design Thinking to restructure support flows.
  • 4. Customer Advocacy: Improved CSAT by {15%} in six months by establishing structured feedback loops and addressing core friction points.
Enterprise customer SuccessChurn ManagementOnboardingCross-team CollaborationGainsightCustomer Advocacy+3

Mygate

3 roles

Associate Manager Customer Success

Jan 2022 – Jun 2022 · 5 mos

Associate Manager Client Delight and Growth

Apr 2021 – Dec 2021 · 8 mos

Client Account Manager - Client Delight and Growth

Jan 2020 – Mar 2021 · 1 yr 2 mos

Purple zone

Business Development Manager

May 2018 – Dec 2019 · 1 yr 7 mos · Pune Area, India

  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new marketing initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current customers while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Attending conferences, meetings, and industry events.
  • Developing quotes and proposals for clients.

Bajaj finserv

Intern

May 2017 – Jun 2017 · 1 mo · Pune, Maharashtra, India

Education

Balaji Institute of Management and Human Resource Development

PGDM

Jan 2016 – Jan 2018

Sikkim Manipal Institute of Technology - SMU

Bachelor of Science (BSc) — Biotechnology

Jan 2011 – Jan 2014

D.A.V. Public School - India

Senior Secondary

Jan 1996 – Jan 2010

shrm biotechnologies

certification — Biotechnology- lab research

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