Mar 2016 – May 2019 · 3 yrs 2 mos · Kolkata Area, India

• As an Ola Category Manager, I led our service portfolio, reporting to the City Head in Kolkata. My role involved analyzing market trends and devising strategies to drive top and bottom-line growth. I collaborated with cross-functional teams to ensure seamless execution, providing inputs on pricing, and overseeing marketing initiatives to enhance customer engagement.
• Developing supply initiatives and ensuring category-level fulfillment were crucial aspects of my responsibilities, requiring close coordination with stakeholders to optimize service delivery. I focused on driving revenue growth and improving the customer experience through strategic planning and continuous refinement of tactics. Cross-functional collaboration was key to aligning strategies with business goals and market dynamics.
• I oversaw the entire product portfolio within my category, conducting thorough market research to identify growth opportunities and inform strategic decisions. Tracking key performance indicators enabled me to evaluate the effectiveness of our initiatives, identifying areas for improvement and mitigating potential risks. Overall, my role demanded strategic vision, meticulous execution, and effective collaboration to drive growth, profitability, and customer satisfaction within my category.

Aug 2014 – Jan 2016 · 1 yr 5 mos

• In my role, I collaborated closely with the Regional Business Head to drive sales performance within my operational area, balancing client retention and acquisition for revenue growth. I instilled a sales-focused culture among team members and devised performance-enhancement strategies to ensure goal attainment.
• My responsibilities encompassed leading a team responsible for the entire operational area, with a clear directive to achieve sales growth in line with organizational objectives. Managing a substantial turnover, I showcased advanced commercial skills and strategic acumen. Through meticulous planning and execution, I achieved area targets, leveraging effective team management and lead conversion tactics.
• Additionally, I facilitated proactive prospecting and client relationship management, achieving consistent sales success by adhering to structured sales processes. I orchestrated targeted strategies to engage potential partners and deliver comprehensive client service, driving positive experiences and sustained business growth. My commitment to meticulous planning, accurate reporting, and client-centricity underscored my approach to achieving and exceeding sales targets while optimizing operational efficiency.

Sep 2013 – Jul 2014 · 10 mos

• Sales & Marketing
• Forecasting sales targets and executing them in a given time frame thereby enhancing existing clientele.
• Driving sales efforts for attainment of periodical targets with a view to maximize revenue from primary and achieve business excellence.
• Business Development
• Territory mapping & market segmentation to identify new customer groups to market various products & increase market share.
• Reviewing and interpreting the competition after in-depth analysis of market information to fine-tune the marketing strategies.
• Effectuating competitive sales programs/strategies to improve the product awareness and ensure enhanced brand visibility.
• Key Account Management
• Initiating / developing relations with key decision makers at targeted corporates for business development in pre-sales negotiation stages.
• Effective relationship Management with significant clients to ascertain rendering of quality service and business retention/enhancement.

Sep 2012 – Sep 2013 · 1 yr · Bangalore Area, India

• As a Manager, I excelled in managing and enhancing relationships with high-value real estate developers. I achieved monthly and annual business targets, driving sales and introducing innovative initiatives. My role involved generating new revenue streams from existing and new clients, leveraging a diverse suite of product offerings.
• I developed and implemented strategic sales plans, identifying and seizing opportunities to boost market share and maximize customer retention. I provided vital market feedback to drive product innovation and maintain competitiveness. My commitment to understanding market trends and client needs ensured we met and exceeded corporate objectives.
• Through strategic planning, relationship management, and market intelligence, I was dedicated to driving growth, maximizing revenue, and achieving success in the high-net-worth real estate sector.

Dec 2011 – Mar 2012 · 3 mos · Bangalore

• “Market trend analysis for bearings in the automobile after-market sector.”
• The objective of the study was to analyse the market strategies (including both promotions and schemes) of Timken India Ltd. with special reference to tapered roller bearings in the automobile aftermarket and a comparative analysis among the market leaders was conducted to suggest promotional strategies for Timken in the automobile aftermarket.