Sebastian Carlo Otoni Moreno

Founder

Miami, Florida, United States25 yrs 4 mos experience
Highly Stable

Key Highlights

  • Proven expertise in customer success and product development.
  • Extensive experience in environmental consulting and compliance.
  • Strong background in visual arts and digital marketing.
Stackforce AI infers this person is a versatile professional in Art & Design and Environmental Consulting.

Contact

Skills

Core Skills

Customer SuccessProduct DevelopmentRegulatory ComplianceClient RelationsTechnical SupportQuality AssuranceCustomer ServiceSales

Other Skills

3D PrintingAdobe Creative SuiteAdobe IllustratorBeingBuilding MaterialsChallengingCustomer ExperienceCustomer-Focused ServiceDLPDreamweaverE-commerceEmployee TrainingGeometric Dimensioning & TolerancingHTML5Inventory Management

About

Growth and continuity. Forever seeing beyond boundaries. Timing. Understanding. Traveling. Learning. Being. Listening. Challenging. Working. Living.

Experience

Bainbridge environmental consultants

Environmental Consultant

Feb 2017Jul 2023 · 6 yrs 5 mos · Tustin, California, United States · Hybrid

  • Performed building inspections, sampling for hazardous materials, and oversaw abatement
  • projects, maintaining detailed documentation.
  • Proficiency utilizing various precision tools and instruments for environmental assessments.
  • Developed educational materials and conducted training for staff and vendors, enhancing
  • team knowledge and adherence to safety protocols.
  • Managed administrative tasks and maintained detailed records.
  • Engaged in extensive project work reinforcing safety standards and overseeing project details
  • with numerous educational institutions and government bodies including, but not limited to
  • Los Angeles Unified School District, Long Beach Unified School District, Compton College,
  • General Services Administration, Department of the Interior, Los Angeles Internal Services
  • Department, California Highway Patrol, Irvine Company, Anaheim Sheraton Park Hotel, and
  • University of Southern California Hospital Laboratory.
  • Conducted field studies and surveys in various environments, assessing airborne chemicals,
  • indoor air quality, and other environmental factors.
  • Prepared comprehensive risk assessment reports and developed actionable
  • recommendations for environmental improvement.
  • Participated in versatile project planning, site visits, and data collection.
Client RelationsRegulatory ComplianceProperty InspectionsService-Level Agreements (SLA)Presentation SkillsTroubleshooting+8

Bash art

Owner

Jan 2016Present · 10 yrs 2 mos · United States · Hybrid

  • Markets and sells a diverse portfolio of artwork, including paintings, apparel, and 3D printed pieces, catering to a variety of customer tastes and preferences.
  • Developed and executed a comprehensive digital marketing strategy, enhancing online visibility and customer engagement. Manages social media platforms and website, creating compelling content to drive sales and brand awareness.
  • Manages an online storefront, including product photography, product description writing, and efficient order processing. Implemented strategies to optimize product listings for increased visibility and sales conversion through search engine optimization (SEO).
  • Provides exceptional customer service, ensuring prompt and effective responses to online inquiries.
  • Provides quick issue resolution and personalized service, contributing to repeat business and positive customer reviews.
  • Participated in multiple solo and group art exhibitions: Solo: “Be Here Now: A Moment Of Contemplation,” Al Costa Senior & Community Center, San Ramon, CA (2020), “SoBash,” Team Lewis Marketing Agency, San Diego, CA (2018-2019), and Group Shows: “Ocean” and “Coming Together” - Long Beach Art Creative Group, Long Beach, CA (2021), “The Quilt Project: We Are Home” - Museum of Art & History (Lancaster, CA 2021), “COVID Cover Up: Bring Art to Boarded Storefronts” - Arts Council for Long Beach (Long Beach,CA 2020), plus several others.
DLPAdobe Creative SuiteVisual Arts3D PrintingService-Level Agreements (SLA)Presentation Skills+7

Makerbot®

3 roles

Materials Technician

Promoted

Mar 2014Oct 2015 · 1 yr 7 mos · New York City Metropolitan Area

  • Print tested and documented experimental materials and required printing methods for MakerBot 3D printers.
  • Developed and executed test procedures and documented findings in clear and thorough technical reports.
  • Interpreted test results and provided feedback to engineers on areas for improvement and requirement fulfillment.
  • Worked closely with product, mechanical, electrical and software engineers to support project/product development.
DLPService-Level Agreements (SLA)Ticketing SystemsPresentation SkillsTroubleshootingCustomer-Focused Service+3

Incoming Inspection

Promoted

Jul 2013Mar 2014 · 8 mos · New York City Metropolitan Area

  • Approved incoming materials by confirming specifications; conducted visual and measurement tests; rejected and returned unacceptable materials.
  • Documented inspection results by completing reports and logs; summarized re­work and waste, and entered data into quality database.
  • Communicated to engineers and supervisors on quality data.
Service-Level Agreements (SLA)Ticketing SystemsTroubleshootingCustomer-Focused ServiceRoot CauseTeamwork+2

Productor!

Mar 2013Jul 2013 · 4 mos · New York City Metropolitan Area

  • Manually assembled small products and kits to produce MakerBot Replicator 2 Desktop 3D printer.
  • Specialized in production of extruders and final assembly of printers.
Service-Level Agreements (SLA)TroubleshootingCustomer-Focused ServiceRoot CauseTeamworkTechnical Support

Min new york

Executive Assistant

Jan 2010Nov 2010 · 10 mos · New York City Metropolitan Area

  • • Assisted with various jobs such as merchandising, product research, adding products to website, making local deliveries, event assistance, serving drinks, etc.
Service-Level Agreements (SLA)Presentation SkillsTroubleshootingCustomer-Focused ServiceRoot CauseTeamwork+3

Personal ebay store

Operator

Jun 2008Jan 2013 · 4 yrs 7 mos · Brooklyn, NY

  • Handled all listing procedures: taking/editing photos, creating item descriptions
  • Quickly responded to any customer inquiries
  • Packed and shipped orders via online services.
Service-Level Agreements (SLA)Presentation SkillsTroubleshootingCustomer-Focused ServiceRoot CauseCustomer Success+2

Kidrobot

Retail Store Manager

Nov 2004Jun 2008 · 3 yrs 7 mos · New York, NY

  • Visual merchandising, front of store/showroom maintenance, customer assistance
  • Ordering/shipping/receiving, inventory/restock
  • Scheduling of staff, training new employees
Service-Level Agreements (SLA)Presentation SkillsTroubleshootingCustomer-Focused ServiceRoot CauseTeamwork+3

Zara usa

Men’s Department Supervisor

Nov 2002Feb 2005 · 2 yrs 3 mos · New York City Metropolitan Area · On-site

  • Visual merchandising, department upkeep, customer assistance
  • Ordering/shipping/receiving, inventory/restock
Inventory ManagementService-Level Agreements (SLA)SalesPresentation SkillsTroubleshootingVisual Merchandising+7

Walgreens

Pharmacy Technician

Jun 2000Nov 2002 · 2 yrs 5 mos · Miami-Fort Lauderdale Area

  • Input prescriptions for patients in person or over the phone from doctor’s office and processed insurance, troubleshooting any issues that would possibly arise.
  • Prepared prescription for pharmacist to check and hand off to patient.
  • Inventory/restock, data entry, customer service
  • Maintained clean and efficient pharmacy
Service-Level Agreements (SLA)TroubleshootingCustomer-Focused ServiceRoot CauseTeamworkCustomer Success+1

Florida power & light company

Meter Reader

May 1999Jun 2000 · 1 yr 1 mo · Miami-Fort Lauderdale Area

  • Accurately recorded customer electricity meter reading into handheld device for billing
  • Traveled average of 10 miles by foot and read ~300-1000 meters daily using special equipment
Service-Level Agreements (SLA)TroubleshootingCustomer-Focused ServiceRoot Cause

Bellsouth & nbc news

Sales Representative

Apr 1998May 1999 · 1 yr 1 mo · Miami-Fort Lauderdale Area

  • Answered incoming calls from customers seeking to set up new or transfer existing landline telephone service
  • Upsold customers additional features and packages to supplement basic telephone service
  • Sold cellular phones and service to qualifying customers
  • Consistently met sales goals and included in monthly top lists
Service-Level Agreements (SLA)Presentation SkillsTroubleshootingCustomer-Focused ServiceRoot CauseCustomer Success

Circuit city

Sales Consultant

Sep 1996Apr 1998 · 1 yr 7 mos · Miami-Fort Lauderdale Area

  • Top seller in small electronics department
  • Headed cellular phone sub-department
  • Cross sold in several other departments: Pro Audio/Video, Computers, Appliances and Car Stereo
Service-Level Agreements (SLA)Presentation SkillsTroubleshootingCustomer-Focused ServiceRoot CauseCustomer Success+1

Education

Institute of Audio Research

Diploma — Audio Engineering

Jan 2010Jan 2010

Miami Dade College

Associate's degree — Liberal Arts and Sciences/Liberal Studies

Jan 1998Jan 2000

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