Manish Pandey

CEO

Dubai, United Arab Emirates13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led product management for 1000+ enterprise customers.
Achieved 1000+ feature deliveries across major releases.
Co-founded India's first social platform for movie enthusiasts.

Stackforce AI infers this person is a SaaS Product Management expert with a strong focus on customer experience and innovation.

Contact

manishpandey@gmail.com LinkedIn

Skills

Core Skills

Product ManagementCustomer ExperienceProduct StrategySoftware Development

Other Skills

Agile MethodologiesAnalyticsB2B Enterprise SAASBloggerBusiness InsightsC++CCaaSCinema appreciationCommunicationComputer ScienceContact Center AutomationCross-functional Team LeadershipCustomer AcquisitionCustomer EmpathyCustomer Retention

About

Leading Customer Experience Transformation across EU, KSA, UAE, Qatar, Kuwait, Bahrain & more CCaaS | Contact Center Automation | Customer Empathy | Technophile | B2B Enterprise SAAS | Cinema appreciation | Blogger I have a penchant for innovation, simplistic user experience & messaging, customer centricity, process efficiencies, and product reliability. Aside from work: product management and product marketing, I have a keen interest in films and filmmaking.

Experience

Sprinklr

5 roles

AVP, Product Management

Jan 2022 – Present · 4 yrs 2 mos

Owning Data Privacy & Compliance stream for CCaaS(Sprinklr Service & Platform) alongside key product SKUs for 1000+ Enterprise customers. Ownership includes Product Innovation, roadmap, delivery execution & GTM. Leading a team of 20+ Senior leaders in product driving value across Fortune 100 customers across Americas, Europe, ME, and APAC. Seasoned leader invested into mentorship and hiring leaders and ICs.

CommunicationUser StoriesTeamworkMarket AnalysisProblem SolvingPresentation Skills+12

Senior Director, Product Management

Promoted

Nov 2020 – Jan 2022 · 1 yr 2 mos

Transforming Customer Experience Management through AI powered Self Serve Modern Research | Verticalized AI | Customer Delight | Global Footprint
Felicitated with "Product Manager of the Year, FY22" & "Innovation Champion, FY21"
Own Product roadmap, user research, execution, consumption/adoption, retention & Net ARR growth for Modern Research: Social Listening, Visual Insights, PR Insights, CX Insights, Brand Insights, Audience Insights.
Built & Leading a team of 20+ product Managers, product Analysts focused on conceiving, building, and launching user-focused, high-quality products. Achieved delivery of 1000+ features across 10 major releases in a highly fast-paced, fluid, & data informed environment.
Hands on co-operation with Sales, Success, SC, Product Marketing, Finance, & Legal orgs across 7 Global Regions to acquire new accounts & and expand ARR footprint.
Led onsite customer demos, strategic business alignments, and executive presentation across markets in USA, EU & APAC (South Korea, Singapore)

CommunicationUser StoriesTeamworkMarket AnalysisProblem SolvingPresentation Skills+11

Associate Director, Product Management

Mar 2019 – Oct 2020 · 1 yr 7 mos

CommunicationUser StoriesTeamworkMarket AnalysisProblem SolvingPresentation Skills+10

Strategy at CEO Office

Aug 2018 – Nov 2018 · 3 mos

CommunicationTeamworkMarket AnalysisProblem SolvingPresentation SkillsBusiness Insights+3

Product Manager

Apr 2017 – Mar 2019 · 1 yr 11 mos

CommunicationUser StoriesTeamworkMarket AnalysisProblem SolvingPresentation Skills+9

Mahindra automotive and farm equipment sectors

General Management Cadre, Summer Intern

Apr 2016 – Jun 2016 · 2 mos · Mumbai Area, India

As one of only 35 General Management Cadre Candidates from all across India, Manish pioneered a go to market research for a logistics-tech service recently launched into beta then by one of the biggest Automotive firms in the Asia. As a part of the project, Manish came up with the propensity analysis for logistics-tech marketplace, go to market strategy and customer value proposition for the same through quantitative and qualitative data analysis . He also championed adoption of agile workflow and project management through technology at workplace.

Communication

Mymovierack

Co-Founder

Aug 2015 – Apr 2017 · 1 yr 8 mos · Mumbai Area, India

1M+ MAU.
MyMovierack is India's first social platform for Movies, TV-Series and Web-Series enthusiasts. With more than a million monthly active users across 170+ countries, Mymovierack is on course to "personalize entertainment consumption" and "democratize entertainment production".
As a co-founder and Product Manager, employing usage analytics, customer-first ideology, and novel growth hacks, Manish led the product design, user experience design, marketing & communications, business development and GTM for the web platform.

CommunicationMarket AnalysisUser-centered DesignComputer ScienceProduct Management