Gaurav Raj Anand

CEO

Gurugram, Haryana, India7 yrs 4 mos experience
Highly Stable

Key Highlights

  • Led $95M revenue generation across multiple D2C brands.
  • Reduced customer acquisition costs by ~30% at VAHDAM.
  • Spearheaded CRM campaigns achieving 60% returning customer revenue.
Stackforce AI infers this person is a B2C E-commerce and Marketing Strategy expert.

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Skills

Core Skills

Category ManagementP&lProduct ManagementGrowthSales ManagementMarketing AnalyticsProduct MarketingBrand Management

Other Skills

AnalyticsBrand StrategyBusiness DevelopmentCCRM CampaignsCampaign ManagementConversion Rate OptimizationCustomer AdvocacyCustomer Experience EnhancementCustomer RetentionDigital MarketingDigital MerchandisingE-commerce ManagementEntrepreneurshipEvent Management

About

In my current role as GM - Category, I lead the end-to-end business for core categories at BannerBuzz, BestofSigns, and Coversandall, which drive ~$95M (INR 760 Cr) in net revenue, contributing nearly 80% of total revenue in FY23 with an EBITDA of >10%. My focus spans across category growth, conversion rate optimization, P&L health, digital merchandising, product, and customer experience enhancement for a large-scale D2C operation across the US, UK, Australia, and Canada. Earlier at VAHDAM, a series-D funded D2C brand, I owned and managed 3 D2C e-commerce websites - US, Global, India, to drive revenue by influencing AOV & conversion rates. Both moved northward, reducing the CAC by ~30%. As the head of retention, I spearheaded CRM campaigns and pre- and post-purchase automation journeys, taking returning customers' revenue to ~60%. I began my career at EXL, where I led sales and marketing efforts for digital and analytics solutions across retail, travel, utilities, insurance, and BFS sectors globally. Starting with establishing EXL's footprint in Australia & New Zealand, I later helped close multiple $ 50 M+ large deals in the UK and US markets. I also led go-to-market strategy, branding, and product marketing for EXL’s digital IPs such as CONNECx (CX Suite), MIA, and Exelia.AI. An engineer from BIT Mesra and an MBA from IIM Calcutta, I received a PPO at GroupM for the Group Head role after driving strategic marketing initiatives for P&G as a summer intern. I am a result-oriented guy with strong analytical abilities and thrive at the intersection of business, product, and marketing strategy. I enjoy reading and learning more about topics in economics, aviation, and space exploration. Specializations and Interests: Category Management, Product Management, Product Marketing, P&L, CRM, Growth, Retention Marketing, GTM, Marketing Analytics, Digital Marketing, Economics

Experience

Group bayport

General Manager - Category

Sep 2023Present · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

  • Leading core categories across BannerBuzz, BestofSigns, and Coversandall contributing to $95 million (INR 760 Crores) in net revenue (~80% of total revenue) in FY 23
  • Core categories (Banners, Signs and Displays, and Table Covers) at BestofSigns in the US and, Bannerbuzz across the United States, United Kingdom, Canada, Australia, and New Zealand (USD 55M in FY23)
  • Core categories (Patio Covers, Custom Covers, Custom Tarps, Solar Shades, Cushion Covers, Industrial and Equipment Covers) at Coversandall across the US, Canada, the UK, Australia, and the European Union (USD 40M in FY 23)
Category ManagementP&L ManagementDigital MerchandisingCustomer Experience EnhancementP&L

Vahdam® india

Head of Product Management and Owned Media - D2C

May 2022May 2023 · 1 yr

  • Managed three D2C Websites – US, Global, and India to drive revenue by influencing metrics like AOV and conversion rates through several programs and experiments
  • Launched 2 new geo-dedicated e-commerce websites for Canada and the UK to provide a localized experience, VAHDAM Spices as a new category & a new website for VAHDAM’s new brand – Nat+well
  • Led product launches in collaboration with Netflix, Nicole Scherzinger, and with 15+ brands in the US & India
  • Directed CRM campaigns and pre- and post-purchase automation journeys through CRM email, direct mail, SMS, and push notifications through Klaviyo, Attentive, Push Owl, Zoko PostPilot, respectively, taking the returning customer revenue to ~60%
E-commerce ManagementCRM CampaignsProduct LaunchesConversion Rate OptimizationProduct ManagementGrowth

Exl

3 roles

Senior Manager, Sales and Marketing

Jul 2021Apr 2022 · 9 mos

  • Product Marketing, Solutions Marketing, Brand Management, Marketing Analytics, Sales Operations
  • Customer advocacy program for the Emerging Business Unit
  • P&L management for a budget of $500K for the EBU marketing team
  • Sponsored the Utility Week Awards, CCA Excellence Awards, and the Retail Week Awards
Sales and MarketingProduct MarketingBrand ManagementMarketing AnalyticsSales Management

Manager, Sales and Marketing

Oct 2018Jul 2021 · 2 yrs 9 mos

  • Key Responsibilities: Product Marketing, Branding, Growth, Campaign Management, Analytics
  • Growth:
  • Planning and execution of marketing campaigns for large deals for BFSI, Retail, Utility, Media, Telecom, Travel, Transport & Logistics business verticals in UK/Europe, Australia and New Zealand, and the US
  • Planning and execution of ATL mass, BTL account based marketing campaigns for brand awareness and demand generation
  • Product Marketing:
  • End to end sales and marketing efforts across product lifecycle (pre/post and during launch) of EXL's CX Suite CONNECx and EXL's MIA
  • GTM, ATL/BTL Marketing
  • Branding:
  • Brand strategy, positioning and outreach for EXL solutions and products
  • Clear and compelling naming, messaging, buyer personas to get the brand story heard
  • Outlined positioning, partnerships, targets and pitch
  • Analytics:
  • Enhanced reporting of sales pipeline and marketing funnel by creating exclusive dashboards and owned DB management of opportunities, pipeline, customer and leads
  • Refined best practices by recurring experimentation and A/B testing
  • GDPR compliance for UK & Europe marketing in liaison with privacy/legal, optimizing no market volume
  • Surveyed 1100+ customers for NPS & applied several analytical methods on responses & VOC at overall/BU level
  • Digital Marketing:
  • Leveraged digital & offline channels and liaised with thought leadership, UI/UX team; used Google Analytics, Sales Navigator, HubSpot, Salesforce for CRM, campaigns and performance reporting to the Global leadership, the KPIs for campaigns, leads, analyst relations, opportunities, deals, and revenue
  • Executed LinkedIn PPC, Google PPC, media placements, high SEO standards and owned organic strategy for vertical
  • Evaluated, on-boarded and liaised with multiple vendors for creatives, events, PR, and demand generation
  • Planned and conducted multiple hosted & sponsored (virtual) events/webinars targeting influencers/prospects
Product MarketingBrand StrategyAnalyticsDigital MarketingBrand Management

Management Trainee

Jun 2018Oct 2018 · 4 mos

  • Underwent a 4-month Immersion spanning different verticals (Insurance(P&C, L&A), BFS, F&A, Travel Transport and Logistics, Healthcare, Utilities, Analytics) and horizontals(Digital, FP&A and etc.) across the organization.
  • Undertook a research project on changing industry landscape of Travel, Transportation and Logistics vertical, and recommended a future roadmap for EXL
  • Analyzed the 4 month Manual Journal Entry data and recommended changes to the MJE Policy to reduce the no. of MJEs, errors, and approvals/verifications TAT
  • Conducted a competitor and trends analysis in the Procure to Pay process in the Finance and Accounting vertical
  • Presented before the Executive and Global Leader Committee members, the SWOT analysis of EXL after undergoing 4 months of immersion across the organization
  • Highlighted issues with EXL's social media feed of EXL and suggested alternate approaches clearly defining the messaging, channels, metrics and etc.

Groupm

Summer Intern

Apr 2017May 2017 · 1 mo · Mumbai, Maharashtra, India

  • Received a PPO for Group Head position
  • Associated with GroupM's agency Mediacom to work with their client P&G with their brands Gillette and Vicks
  • Analyzed competitive landscape, STP, pricing, web traffic, social media data of shaving industry in India, benchmarking Gillette
  • Surveyed 100+ individuals acting as Point of Market Entry(POME) for identifying drivers and concerns in their online buying behavior
  • Prioritized markets for Gillette Guard through 2 yrs sales data & proposed positioning for Gillette Fusion by Premium-Value adjacency matrix
  • Derived insights for Vicks VapoRub by correlating Sales, Share and Media spends data and the web trends data
  • Recommended capabilities, skillsets, and roles across domains for MediaCom to offer e-Commerce services to clients

Tripda

User Acquisition Intern

May 2015Jul 2015 · 2 mos · New York, NY

  • The primary aim is to help Tripda gain traction, acquire users, and establish a strong brand identity throughout the United States. This has got to change the way Americans travel and work with a venture-backed early-stage startup.
  • Tracked the user acquisition through Google Analytics, and used channels such as Craiglist, Twitter and e-mail marketing.
  • Worked with Tripda association with the following Music Festivals in US
  • 1) California Roots, Monterey,CA [May 22-25]
  • 2) BottleRock, Napa Valley,CA [May 29-31]
  • 3) Bonnaroo, Manchester,TN [June 11-14]
  • 4) EDC , Las Vegas, NV [June 19-21]

Education

Indian Institute of Management, Calcutta

Master of Business Administration - MBA

Jan 2016Jan 2018

Birla Institute of Technology, Mesra

Bachelor of Engineering (B.E.) — Electronics and Communications Engineering

Jan 2012Jan 2016

D.A.V. Public School

XIIth — PCM with Informatics Practices(CBSE)

Jan 2009Jan 2011

Don Bosco Academy, Patna

10th

Jan 2004Jan 2009

Creane Memorial High School

General

Jan 2001Jan 2004

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