Nov 2022 – Oct 2023 · 11 mos · New Delhi, Delhi, India

May 2022 – Aug 2022 · 3 mos · Chennai, Tamil Nadu, India

Dec 2020 – Feb 2022 · 1 yr 2 mos · Chennai, Tamil Nadu, India

Jun 2018 – Nov 2020 · 2 yrs 5 mos · Chennai Area, India

• Process Automation - Order processing and dispatch
• 1) Studied entire order to dispatch process by having hands-on experience on each sub-process; identified gaps using a swim lane diagram; identified automation opportunities
• 2) Captured, documented & communicated the ruleset/algorithm for automation with the development engineers
• 3) Automated 40% of outbound truck allocation for dispatch saving 800 man hours; implemented across all plants
• 4) Eliminated manual intervention for 20% of order processing saving 600 man hours a month
• 5) Optimized truck loading space based on the dimensions and safety concerns; Increased truck capacity by 10%
• 6) Auto-suggestion of required Frame assembly inside the trucks; saving 400 man hours a month
• Sustainability projects
• 1) Implemented electronic order processing by removing paper-based delivery advice to warehouse and logistics team for 100% of orders
• 2 ) Conceptualized and implemented system to capture and analyze sales opportunity loss & sustainable packaging loss in the system; implemented feedback loop to implement in future production
• Customer orientation & Mobile Application
• 1) Led cross functional team of 15 employees; Revamped & Redesigned the web & mobile application portal for customer online ordering process
• 2) Pared down existing feature list by 50%; Designed & Developed 10+ critical features such as Chatbots, after-sales service, claims portal increasing portal usage from 6% to 75% in 16 months
• 3) Conceived of & owned a proof-of-concept predictive ordering feature; Reduced ordering time by 150%
• 4) Managed weekly status reports in MicroStrategy for CEO and Top Management by synthesizing
• information from cross functional teams
• 5) Improvised customer service related KPIs increasing customer service index from 18 to 53 (out of 100) and SPOC for all service related KPIs
• 6) Editor and Publisher of nationwide inter-firm quarterly service newsletter focusing on the improvisations in the previous quarter

May 2017 – Jun 2018 · 1 yr 1 mo · Mumbai Area, India

• Stint 1 : Saint Gobain Glass
• Loading bay suggestion system
• 1) Suggestion of outbound truck loading bay optimizing redundant warehouse movements; reduction by 12%
• 2) Integrated with IT team to develop automatic suggestion mechanism reducing manual intervention
• Stint 2 : Gyproc India
• Sales and marketing strategy for Value added plasters
• 1) Devised the promotion campaign for value added plaster products; presented in Green building exhibition, Mumbai
• 2) Collaborated with R&D team to provide EN standard certification (BS EN 1015-1018, ASTM E96) for the products
• Stint 3 : Grindwell Norton pvt lmt
• Raw material procurement planning system
• 1 )Forecasted 3 months RM requirement of both MTO & MTS products; formulated the procurement strategy
• 2) Developed MicroStrategy reports to visualize material visibility, future availability and procurement plan

Mar 2016 – Jun 2016 · 3 mos · Cairo Governorate, Egypt

• Cost reduction initiatives
• Reduced packaging cost by 20% by introducing cost-effective and sturdier alternative packaging materials
• Achieved 3% cost savings by implementing multiple packaging sizes to increase safety of the package
• Saved 4% by designing new sticky Airway Bill(AWB) and standardized bill structure across all logistics providers
• Instrumental in proposing new tape with hologram features to save upto 5% of the cost in packaging
• Inbound and inventory optimization
• Increased efficiency of warehouse operations by 12% using two tier approach (inbound & inventory management) by analyzing the historical sales and inbound shipments data
• Alleviated inbound traffic; increased efficiency by 25%; reduced backlog by scheduling drop-off suppliers
• Improved efficiency by 30% through inbound process reconfiguration to reduce bottlenecks caused by QC
• Incorporated new scorecard for suppliers based on arrival time, % of accepted quality, demand and support by supplier ; ranked suppliers for quality check priority based on respective scores
• Remodelled inventory shelf by introducing golden shelves to optimize picking time based on demand & season; performed clustering and association on the historical data of sales available using dataminer

Jul 2013 – May 2015 · 1 yr 10 mos · Chennai ,kolkatta

• Mobile banking application for leading bank in Thailand
• SPoC for onsite team in a leading public bank in Thailand; developed mobile application for the bank
• Formulated innovative features in application like ‘shake & transfer’, ‘transfer through contacts’ & ‘QR code’
• Developed an app which has been downloaded by 500,000 users and is rated 4.0/5.0 on Play Store
• Improved quality of the code from 67% to 98% as per software metrics by executing 1250 test cases
• AIR 4773 out of 470000 candidates in Microsoft Virtual Academy for clearing 2 certification courses
• Android application for telecom firm in Bangladesh
• Developed an app to automate the process of tracking inventory in Distribution management system
• Pioneered tracking and mentoring of 30 users & decreased their manual effort by 28% (3 hours)
• Trained end users of the application to adapt to the new technology by conducting training sessions

Nov 2011 – Dec 2011 · 1 mo · Chennai Area, India

• Interned in an NGO (CCD) under IIMB professor & performed market research for groundnut products, 2011
• Performed a complete study on the supply chain network in two cities- Chennai & Coimbatore
• Estimated the market potential & analysed the pricing strategy of the competitors products through primary research(met 3 competitors, 8 distributors & 2 suppliers of machine)