Richa Pradhan

HR Manager

India18 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

15+ years of HR experience across multiple regions.
Expert in employee experience and HR transformation.
Proven track record in leading global HR projects.

Stackforce AI infers this person is a Human Resources professional with expertise in HR operations and employee experience management.

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Skills

Core Skills

Hr OperationsEmployee Experience ManagementHr Project ManagementHr Shared Services

Other Skills

Community OutreachComplianceCross-functional CollaborationsCross-functional InitiativesData IntegrityData ManagementDigital SolutionsDiversity & InclusionDocumentation ManagementEmotional IntelligenceEmployee Data ManagementEmployee Learning & DevelopmentEmployee Lifecycle ManagementEmployee RelationsGlobal Human Resources Management

About

I am a quality-driven and seasoned HR professional who is passionate about bringing new ideas to Human Resource. In 15+ years tenure, I have developed my skills in HR with a focus on Employee Experience management, HR transformation, Employee Data Management, Relationship Management, Reward & Recognition, L&D, and HR Project Management.

Experience

HR Operations Manager- APAC

Jun 2022 – Present · 3 yrs 9 mos · Gurugram · Hybrid

Lead and oversee end-to-end HR operations across the employee lifecycle (Hire to Retire), ensuring process excellence, data integrity, and compliance across APAC and global regions.
Partner with senior leadership to shape and execute people strategies that align HR operations with business objectives, driving efficiency, agility, and future growth.
Design and implement scalable HRSS frameworks, governance models, and digital solutions to strengthen operational resilience and elevate employee experience. Serve as a strategic advisor to executive and senior leaders on organizational design, transformation initiatives, and workforce planning.
Establish, monitor, and optimize KPIs, SLAs, and performance metrics to deliver continuous improvement, efficiency, and measurable business impact. Build and lead a high-performing HR Shared Services team, fostering collaboration, accountability, and a culture of service excellence.
Champion process harmonization, automation, and cost optimization across regions using Lean and continuous improvement methodologies. Leverage HR analytics and dashboards to drive data-backed decisions, identify workforce trends, and influence strategic HR priorities.
Ensure governance, risk, and audit readiness by managing internal and external audits in alignment with corporate, legal, and data privacy standards.
Strengthen partnerships with HR Centers of Excellence (COEs), vendors, and business stakeholders through proactive engagement and service enhancement initiatives.

HR OperationsEmployee Lifecycle ManagementProcess ExcellenceData IntegrityCompliancePeople Strategies+7

Genpact

Senior Manager-Global HR Projects & Experience Excellence

Aug 2021 – Jun 2022 · 10 mos · Gurugram, Haryana, India · Remote

As Senior Project Manager, I led global projects aligned with business goals, optimizing senior leadership hiring processes in collaboration with the Executive Hiring team. I worked with HR IT to integrate tech solutions and enhance operational efficiency, while providing regular updates and strategic insights to the Head of HR. This role leveraged my expertise in project management, stakeholder engagement, and driving cross-functional initiatives.

Project ManagementStakeholder EngagementCross-functional InitiativesTech IntegrationOperational EfficiencyHR Project Management

Nokia

People Experience Lead

Jun 2014 – Aug 2021 · 7 yrs 2 mos · Gurugram, Haryana, India

Working with Nokia People Experience (HR) Team in various HR roles for India, Middle East & Africa region (IMEA).
International assignments- Budapest, Hungary
Innovation & Automation | Learning & Competency Development | Employee life-cycle | People Experience management | HR transformation | Reward & Recognition| HR project management | HR Business Transitions |
Responsible to govern employee life-cycle activities, monitor HR KPI, and curate employee outreach programs to provide best in class experience for Nokia employees.

Employee Lifecycle ManagementHR TransformationLearning DevelopmentEmployee Experience ManagementReward & Recognition

Serco

Team Leader HR Shared Services (UK)

Mar 2012 – Jun 2014 · 2 yrs 3 mos · Gurugram, Haryana, India

Managing employee relations.
Attending to employees’ grievances and complaints & queries.
Providing Reference Letters & Other Financial Certificates
Assisting the management on company policies & procedures
Manage starters & leavers records.
Reports generation & dashboard publishing for the process.
Handling all employee documentation such as:
o Confirmation letters
o Appraisals letters
o Salary certificates / Increment Letters
o Full and Final Sheets
o Contract Changes or any amendments in employee contracts
o Relieving letters
Tools Used: SAP, EIC, Resource Link

Employee RelationsGrievance ManagementPolicy AssistanceDocumentation ManagementReportingHR Operations

Hays

Team Leader- HRSS

Jan 2010 – Jan 2012 · 2 yrs · Gurugram, Haryana, India

(With On job experience in London, UK for 3 months & successfully migrated part of HR shared services process to India)
International assignments- London, UK
Work Included –
Ensuring data management of the UK employees using PeopleSoft, SAP & One Touch for Recruitment.
Handling Payroll related queries.
Managing a Team of 20 FTE’s.
Leave Management.
New Hire, orientation & onboarding activities.
Conducting trainings for new hires.
Managing the joining to Exit of the Hays employees.