Sep 2024 – Nov 2024 · 2 mos · Gurugram, Haryana, India · Remote

• I have provided support for Michael Page's client Samsung SDSA, managed their Internal, External Jira DC and Confluence DC.
• Provided level 1 support for 2000 users

Aug 2022 – Jul 2024 · 1 yr 11 mos · Federal Territory of Kuala Lumpur, Malaysia · Hybrid

• Client: Standard Chartered Bank
• Maintaining Jira high availability and debug if any intermittent issues
• Training teams and Migrating their projects to WOW process from project specific configuration
• Working on jira automation and scriptrunner scripts if there are any user requests
• Analyzing Azure boards as an alternate to jira
• Creating process, fields, states, rules in Azure Boards
• Analyzing various plugin for cascading dropdown, multiselect dropdown functionality
• Implementing ADO Confluence integration

Dec 2020 – Aug 2022 · 1 yr 8 mos · Hyderabad, Telangana, India · Remote

• Integrated Jira with internal Teams tool using Elements Connect plugin.
• Configured google Analytics to monitor Jira load and traffic.
• Wrote groovy scripts for SLAs, sub-task’s status, Sprint commitment SLA etc.
• Created EC2 instances, RDS services, Elastic Search service in AWS.
• Configured AWS load balancer for Jira Data Center.
• Upgraded Jira and Confluence from very old version to latest LTS versions.
• Installed internally signed and third party signed certificates on Jira & confluence.
• Setup SSO with multiple IDPs using miniOrange SSO plugin.
• Trained more than 10 new employees on Installation, Upgradation and Administration of Jira, confluence, bitbucket.
• Upgraded Bitbucket Data center from version 7.6.3 to 7.17.2
• Created custom fields which fetches Salesforce data.
• Integrated Jira DC with GitHub Enterprise using DVCS connections.
• Prepared POC for migrating data from CEM tool to Jira DC.
• Prepared staging instance for Bitbucket, upgraded Bitbucket from version 5.16.10 to 7.6.3, converted it into Bitbucket data center with multiple nodes.
• Upgraded JIRA data center from version 7.6.8 to version 8.13.4
• Crowd integration with Jira, Confluence, Bitbucket.
• Jira Server to cloud data migration using JCMA.
• Implemented JSM for HR and Support teams with dynamic forms.

Dec 2010 – Nov 2020 · 9 yrs 11 mos · Hyderabad Area, India · Hybrid

• Upgraded JIRA data center from version 7.6.8 to version 8.5.7
• Created workflow with script runner custom validations to validate attachments.
• Auto populate field values from story/bug to sub-tasks using script runner.
• Integrated JIRA with customer access Remedy tool.
• Setup JIRA data center to maintain high availability to users.
• Upgraded Tools JIRA, Confluence, Fisheye/Crucible, Bitbucket.
• Created complex workflows with multiple approval stages.
• Created scripts for JIRA user creation, Project creation, transferring components from one user to another, transferring projects from one user to other, Boards creation with new shared filter.
• Automated some of the tasks while refreshing data on JIRA Sandbox Servers like removing application links, removing webhooks, changing baseURL etc.
• Experience in migrating data from Bitbucket to GitHub.

May 2009 – Dec 2010 · 1 yr 7 mos · Hyderabad, Telangana, India

• Developed SCM Automation using C# to verify SCM builds.
• Reduced SCM Build time from 35 min to 10 min by automation.

Jan 2009 – May 2009 · 4 mos · Hyderabad, Telangana, India · On-site

• Developed online shopping kart for book shop using ASP.Net, C#, SQL Server.
• Implemented online payment using paypal.
• Developed database to store different verity of items in same shopping cart.

Feb 2007 – Dec 2008 · 1 yr 10 mos · Hyderabad, Telangana, India · On-site

• Developed public website using ASP.Net and VB.Net for Hays Beds customers to book hotel rooms and transfers.
• Developed intranet web application using ASP.Net to manage contracts and bookings for Hays Beds Ltd.
• Consumed SOAP services to display other supplier’s hotel contracts.
• Developed leave application management software which has approval process in ASP.Net and VB.Net.
• Developed windows application to process email attachments in VB.Net.
• Developed windows application using VB.Net to process head office offers come in CSV format.