Abhyuday Sinha — Product Manager

Hello and welcome to my LinkedIn profile! I am a highly motivated and curious individual with a passion for technology and a strong background in incident management and sales. As someone with great communication skills, I pride myself on my ability to effectively communicate complex information to a wide range of stakeholders. My self-motivation and high level thinking allow me to approach problems creatively and develop innovative solutions that exceed expectations. I am always seeking to expand my knowledge and stay up-to-date with the latest technological advancements, making me an invaluable asset to any team. In terms of domain knowledge, I have extensive experience with Jira and Service Now ticketing tools, as well as Microsoft Office and Adobe Creative Cloud. I am proficient in SLA and change management, and possess advanced troubleshooting skills in Windows 10 and 11 administration, as well as experience with Power Automate, VM Ware, Linux, and networking. My expertise also extends to server monitoring, report creation, Kubernetes, AWS, Azure, and GCP, making me a versatile professional capable of handling a variety of tasks and challenges. In addition to my technical skills, I am also adept at self-marketing and have a strong understanding of the mindset of sales, allowing me to effectively promote products and services to customers. Thank you for taking the time to learn more about me. Please feel free to connect with me to discuss potential opportunities or collaborations. Professional Skills Great Communication Skills | Great Self-Motivation | High level Thinking | Highly Curious for Technology | Self Marketing | Understanding the Mindset of Sales Domain Knowledge Incident Management| Jira Ticketing | Microsoft Office| Adobe Creative Cloud | SLA | Change Management | Service Now Ticketing Tools | Windows 10, 11 Troubleshooting | Windows Administration | Power Automate | VM Ware| Linux | Networking | Server Monitoring | Advance Excel | Report Creation| Kubernetes | AWS | Azure | GCP

Stackforce AI infers this person is a Cloud Computing and IT Support professional with a focus on incident management and application reliability.

Location: Bengaluru, Karnataka, India

Experience: 4 yrs 3 mos

Skills

Application Support
Cloud Computing
Reliability Engineering
Network Monitoring Tools
Technical Support
Incident Management
Sales Operations

Career Highlights

Strong background in incident management and sales.
Proficient in multiple ticketing tools and cloud platforms.
Excellent communication skills for diverse stakeholders.

Work Experience

Autodesk

Application Support Engineer (2 yrs 4 mos)

ITC Infotech

Application Support Engineer (10 mos)

Command Centre Engineer (5 mos)

Help Desk Support Engineer (4 mos)

[24]7.ai

Enterprise Solution Support (ESS) Analyst - Intern (3 mos)

BYJU'S

Business Development Associate (3 mos)

Business Development Trainee (2 mos)

Eastern Coalfields Limited

Engineering Trainee (0 mo)

Education

Bachelor's degree at Acharya

Diploma of Education at Acharya

10th at Kendriya Vidyalaya

Abhyuday Sinha

Product Manager

Bengaluru, Karnataka, India4 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Strong background in incident management and sales.
Proficient in multiple ticketing tools and cloud platforms.
Excellent communication skills for diverse stakeholders.

Stackforce AI infers this person is a Cloud Computing and IT Support professional with a focus on incident management and application reliability.

Contact

Skills

Core Skills

Application SupportCloud ComputingReliability EngineeringNetwork Monitoring ToolsTechnical SupportIncident ManagementSales Operations

Other Skills

Active DirectoryAdobe Creative SuiteAdobe LightroomAmazon Web Services (AWS)AutoCADAzure DevOpsAzure DevOps ServerBashCold CallingCybersecurityData WarehousingDevOpsDigital MarketingDirect SalesGit

About

Experience

Autodesk

Application Support Engineer

Nov 2023 – Present · 2 yrs 4 mos · Bengaluru, Karnataka, India · On-site

Amazon Web Services (AWS)Application Support

Itc infotech

3 roles

Application Support Engineer

Jan 2023 – Nov 2023 · 10 mos · Bengaluru, Karnataka, India · Remote

Monitor and troubleshoot applications and infrastructure
Implement changes to applications and infrastructure
Work with development teams to improve the reliability of applications
Automate tasks to improve efficiency
Respond to incidents and outages
Gather and analyze metrics to improve performance
Stay up-to-date on new technologies

Cloud ComputingReliability EngineeringLinuxActive DirectoryWindows ServerRemote Troubleshooting+5

Command Centre Engineer

Aug 2022 – Jan 2023 · 5 mos · Bengaluru, Karnataka, India · Remote

Monitor and troubleshoot the company's IT infrastructure
Implement changes to the IT infrastructure
Work with development teams to improve the reliability of the IT infrastructure
Automate tasks to improve efficiency
Respond to incidents and outages
Gather and analyze metrics to improve performance
Stay up-to-date on new technologies

Network Monitoring ToolsSAP ERPSAP ProductsWindows ServerReporting & AnalysisSAP Business Warehouse (SAP BW)+3

Help Desk Support Engineer

Apr 2022 – Aug 2022 · 4 mos · Bengaluru, Karnataka, India · Remote

Provide technical support to end users via phone, email, and chat
Troubleshoot problems with hardware, software, and networks
Resolve incidents according to ITIL best practices
Document incidents and resolutions in ServiceNow
Work with other IT teams to improve the IT service delivery process
Stay up-to-date on new technologies and trends

Cloud ComputingTechnical SupportService Desk ManagementActive DirectoryIT Service ManagementIncident Management+1

[24]7.ai

Enterprise Solution Support (ESS) Analyst - Intern

Dec 2021 – Mar 2022 · 3 mos · Bangalore Urban, Karnataka, India · Remote

Perform initial severity assessments and mediate and severity assessment disputes. Escalate to
team lead as appropriate.
Responsibility for ensuring that incident information is communicated effectively and clearly to
the proper Technology teams, business contacts, and management
Responsible for the driving, oversight and direction of the Incident resolution efforts. Ensuring
timely response to major incidents, the proper documentation of those incidents.
Ensure that incidents are escalated and facilitated to enable efficient and timely service restorations
Ensure the correct technical staff is working on an incident
Escalate issues during the issue resolution
Be an advocate for its customers when issues arise
Work with respective support teams for Incident investigation and diagnosis
Understand and manage client expectations to ensure strong client service and satisfaction by meeting
the needs of clients in a complete and timely manner.
Minimize the impact of Incidents that cannot be prevented
Facilitate the restoration of service. Facilitate discussions and identify resulting action items.
Facilitate and support lessons learned reviews and track RCA and remediation items.
Interfaces with all levels of management to negotiate incident priorities and outcomes
Adhere to predefined Incident Management Process
Ensure quality of service of this 24x7 function
Maintaining information about Known Errors and Workarounds
Assist with development of incident process documentation & incident reports
Assist in measuring and improving, information and experience within incident management
Educate users and technology community about IM services
Reporting and metric measurement

Cloud ComputingTechnical SupportRemote TroubleshootingIT Service ManagementIncident ManagementProduct Management

Byju's

2 roles

Business Development Associate

Aug 2021 – Nov 2021 · 3 mos · Bangalore Urban, Karnataka, India

My contribution with working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better, responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.
An individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalized.

Direct SalesCold CallingSales OperationsNew Business DevelopmentLead Generation

Business Development Trainee

Jun 2021 – Aug 2021 · 2 mos · Bangalore Urban, Karnataka, India

Working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey.
My key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.
An employee-oriented, high-performance environment that emphasizes spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalized.