May 2022 – Nov 2022 · 6 mos

• Deployed applications across production, staging, testing, and development environments
• Utilized monitoring tools including Grafana, New Relic, Loggly, Site 24x7, Sumo Logic and Kibana for efficient system oversight.
• Managed portals such as SharePoint, Freshdesk, and PagerDuty for seamless incident response and resolution.
• Conducted real-time troubleshooting and resolved issues promptly to ensure optimal system performance maintaining promised SLA
• Mentored junior SRE interns, providing guidance on best practices and fostering a collaborative team environment.
• Led infrastructure cost optimization initiatives, resulting in a 30% reduction in operational expenses.
• Prepared and presented client-facing Root Cause Analyses (RCAs) for incidents, showcasing problem-solving skills and effective communication.

May 2021 – May 2022 · 1 yr

• Successfully completed a 1-year internship at LeadSquared, gaining hands-on experience in DevOps and SRE practices.
• Collaborated on deployments, monitoring, and incident response across different shifts to ensure 24/7 system availability.
• Collaborated with diverse teams to provide support and address various ad hoc tasks.
• Engaged in Root Cause Analysis for incidents, identifying and addressing underlying issues to prevent future occurrences.