DIWAKER KUMAR

Operations Associate

Noida, Uttar Pradesh, India4 yrs 5 mos experience

Key Highlights

Expert in strategic tech procurement initiatives.
Strong background in HR and talent management.
Proven track record in enhancing employee engagement.

Stackforce AI infers this person is a strategic HR and operations professional in the banking and technology acquisition sectors.

Contact

Skills

Core Skills

Human Resources (hr)Talent ManagementCustomer Management

Other Skills

Analytical SkillsBanking OperationsBusiness AnalysisBusiness CommunicationsBusiness ManagementCommunicationCorporate FinanceCorporate RecruitingCustomer EngagementDecision-MakingEconomicsEmployee EngagementEmployee RelationsEnglishFinancial Accounting

About

Experienced and dynamic professional currently thriving in the field of Global Banking Operations and Technology Acquisition at Bank of America. With a focus on driving strategic tech procurement initiatives, I collaborate with cross-functional teams to streamline vendor relationships, and global operations to maximize value and efficiency. Before entering banking, I honed my expertise in Core HR within the Real Estate Industry, where I managed recruitment, employee engagement, and policy development, strengthening organizational culture and talent management. This role allowed me to leverage my business and people management skills to foster a supportive and productive workplace. My journey began in US Operations at Concentrix, where I gained foundational experience in customer management, operational processes, and team collaboration. Eager to deepen my business acumen, I pursued a Master’s in Business Administration with dual specializations in Finance and Human Resource Management. This unique combination of finance and HR expertise now complements my strategic approach to banking operations and procurement. Passionate about leveraging a diverse skill set in operations, HR, and finance, I continuously seek opportunities to innovate, optimize, and contribute to the future of global banking and tech acquisition.

Experience

Bank of america

Senior Team Member

Oct 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

Gateway propmart

Senior Associate HR

Jul 2023 – Oct 2024 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Responsible for executing various HR strategies, policies, and programs that foster a positive work environment, attract and retain top talent, and contribute to overall organizational success.
Collaborate with the managers of all department to define job requirements and create job descriptions.
Source, screen, and interview potential candidates, ensuring a diverse and qualified talent pool.
Coordinate the interview process, conduct reference checks, and extend job offers.
Manage the onboarding process, ensuring a seamless integration for new hires.
Design and implement training and development programs to enhance employee skills and performance.
Identify training needs through performance evaluations and feedback from managers.
Support the creation of individual development plans and career progression paths.
Act as a point of contact for employee inquiries, concerns, and conflict resolution.
Promote a positive work culture by addressing employee grievances and fostering open communication.
Implement initiatives to enhance employee engagement, morale, and work-life balance.
Ensure compliance with company policies and local labor laws, keeping policies up to date.
Assist in creating, updating, and communicating HR policies and procedures to employees.
Support managers and employees in understanding and adhering to HR guidelines.
Generate HR reports, metrics, and analytics for management review and decision-making.
Manage employee benefits programs, including enrollment, changes, and communication.
Collaborate with benefits providers to ensure seamless administration and employee satisfaction.
Contribute to organizational growth and change management initiatives.
Collaborate with leadership to drive culture-building efforts and strategic HR projects.

Employee EngagementRecruitmentOnboardingTraining and Development (HR)HR PoliciesEmployee Relations+3

Concentrix

Analyst

Apr 2019 – Dec 2020 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Respond to customer inquiries, concerns, and requests via email in a timely and professional manner.
Address a wide range of topics, including account issues, ride inquiries, payment matters, and app navigation.
Troubleshoot and resolve customer issues related to the Uber app, payments, bookings, and account access.
Collaborate with cross-functional teams to find solutions and ensure prompt issue resolution.
Provide accurate and up-to-date information to customers regarding Uber services, promotions, policies, and procedures.
Engage with customers in a courteous, empathetic, and patient manner to ensure a positive customer experience.
Analyze complex customer situations and use critical thinking to provide effective solutions.
Escalate issues to higher-level support or management as necessary.
Maintain high-quality communication standards in all email interactions, ensuring accurate information and adherence to brand guidelines.
Record and maintain accurate and organized customer information in the company's systems.
Document customer interactions, issues, and resolutions for reference and reporting purposes.
Provide feedback to improve processes, tools, and customer support strategies to enhance overall efficiency and customer satisfaction.