Mar 2022 – Oct 2025 · 3 yrs 7 mos · Hyderabad, Telangana, India

Aug 2020 – Mar 2022 · 1 yr 7 mos · India

Apr 2019 – Aug 2020 · 1 yr 4 mos

Sep 2018 – Aug 2020 · 1 yr 11 mos

Apr 2016 – Aug 2018 · 2 yrs 4 mos

• A Healthcare IT professional. My expertise in implementation, integration, service support and administration of HealthCare IT Products (PACS/ RIS/Dicom /Virtualization )
• Offering experience in Project Management, IT Infrastructure Management, Server & Storage Administration, Product Management and Team Management. Experience in managing integrated systems with technical expertise, implementation, operations & support functions. Expertise in offering service operations.
• Excels in configuration, implementation and maintenance of system & storage, PACS & RIS server. Excellence in Servers & Storages Hardware Level troubleshooting. Sound working knowledge in Server Storage Virtualization with VMWARE. An effective communicator with exceptional relationship management skills.
• Storages, System Administration, Network Administration, Wireless Technologies, PACS, HL7, DICOM, customer management, customer satisfaction, project management, IT infrastructure. RIS/PACS, HIS, RIS, HCIT, Healthcare IT, SAN, NAS, EMC, HP, DELL, IBM, RAID, VIRTUAL, VMWARE, Vendor Neutral Archiving System, VNA.
• Specialties: SAN, NAS, RAID, Storage, Virtualization, VMWARE, IT Infrastructure, RIS, PACS, HL7, DICOM, Healthcare IT, Diagnostics Imaging ,Service Management ,MSA

May 2013 – Apr 2016 · 2 yrs 11 mos

• Implementing PACS, HIS, RIS, Storage & HL7 Solutions across the customer sites. Providing administrative and operational leadership those results in efficient day-to-day operations of the team. Providing the Technical support to Region Eng. and Sales team.

Apr 2010 – Apr 2013 · 3 yrs

• Implementing PACS, HIS, RIS, Storage & HL7 Solutions across the customer sites. Providing administrative and operational leadership those results in efficient day-to-day operations of the team.
• Maintaining primary site responsibility and integrate teams across modality(ies) including but not limited to team meetings & communication plans; and scheduling manpower, installs, shift coverage, technical training needs for the team, etc.
• Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Works with operations leaders & process champions to facilitate operational metrics; follow-up with team members on any delinquencies.
• Identifies field quality improvements to include; PQR's and PSR's, support Installation and customer escalations (CSOs) at customer sites and utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving.
• Identifies Field Process Improvements, for example, pre PM work - improve on PM cycle time, remote TTR work, field Based Technical training to support use of Remote Diagnostic troubleshooting tools and processes in the field
• Contributes knowledge and maintaining problem solution database (PSDB)
• Manages vendor’s service delivery processes in compliance with GE Healthcare policies.
• Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Director of Service or other).
• Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs.

Jan 2009 – Apr 2010 · 1 yr 3 mos

Jan 1999 – Jan 2000 · 1 yr