Nilesh Nil

Operations Associate

Pune, Maharashtra, India4 yrs 6 mos experience

AI Enabled

Key Highlights

Expert in Data Center Operations and Technical Support.
Proficient in Fiber Engineering and Installation.
Strong knowledge of ITIL and Change Management.

Stackforce AI infers this person is a Data Center Operations Specialist with expertise in Fiber Engineering and Technical Support.

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Skills

Core Skills

Data Center OperationsTechnical SupportIncident ManagementInstallation EngineeringFiber Engineering

Other Skills

Amazon Web Services (AWS)Artificial Intelligence (AI)Artificial Intelligence for BusinessAzure AutomationAzure DevOps ServicesBasics of NetworkingCable ManagementCablingCat6Change ManagementCloud ServicesCommunicationCompliance auditsCopper CablingCustomer Support

Experience

Dxc technology

Technical Professional

Sep 2022 – Sep 2023 · 1 yr · Pune, Maharashtra, India · On-site

Hand and Eye Engineer for remote customers. Having strong knowledge of Service now Tool, SAM Tool, PMTT Tool, DOMS Tool. Fiber and copper Cable dressing. Knowledge of Structure cabling. Rack and stack the server, Network devices.
Configure those devices with the help of vendor team. Actively participate in Data center security and compliance audits. Knowledge of ILO and RAID. Ability to work as team and individually for Troubleshooting/ investigating problems. Knowledge of Daily, weekly, Monthly Tape movement in IBM and HP tape Library. Having Knowledge of Data Centre Infrastructure such as Power, Space, UPS, PDU, BMS.
I do coordinate with Vendors to resolve infrastructure related issues. Good understanding of Microsoft word, Excel, Office, Outlook. Good at providing techinical support to remote customers.

Service now ToolSAM ToolPMTT ToolDOMS ToolFiber and copper Cable dressingStructure cabling+7

Sttelemedia global data centers

Data Center Engineer

Oct 2021 – Aug 2022 · 10 mos · Pune, Maharashtra, India · On-site

Worked here as Data Center operations Engineer. In this role I had handled 75+ global customers by remote support. I am able to provide Level 1 troubleshooting like hard reboot of servers, storage and network devices. Insert and remove tapes into tape libraries like HP and IBM. Patching, Cabling between racks. Knowledge about ITIL. Change and Incident Management. Remove and Insert HDD to and from the servers. making montly RHS reports, Billing reports, Customer MOR, Change Matrix reports, Incident reports.

Level 1 troubleshootingTape librariesPatchingCablingITILChange Management+2