Apr 2025 – Present · 1 yr

• 1. Scaling a Business, one more time – B2B2C Travel Agent Business (MyPartner)
• Currently scaling the Travel Agent Business at MakeMyTrip — a platform built for both established players and emerging entrepreneurs.
• Equipping travel agent partners across India with the tech, tools, and trust they need to grow faster and serve better.
• From metros to small towns, the goal is simple:
• Make travel more rooted, more local, and more future-ready.
• 2. Transforming Customer Experience with Generative AI
• Also leading the CX charter at MakeMyTrip and Goibibo — with a sharp focus on Generative AI.
• Using AI not for hype, but to make support feel less robotic and more real.
• Smarter conversations, quicker resolutions, and deeper personalisation — at scale.

Apr 2023 – Mar 2025 · 1 yr 11 mos

• Parikshit, a member of the Group Leadership Team at MakeMyTrip, spearheaded the Alternative Accommodation business for the MakeMyTrip Group, which included Homestays, Villas, Apartments, and Hostels. This segment became the fastest-growing accommodation category in India as consumers increasingly preferred these stays for their privacy, flexibility, affordability, and comfort.
• Under Parikshit’s leadership, the homestay business achieved significant growth, driven by MakeMyTrip’s initiatives in certifying and promoting homestays. These efforts empowered hosts, elevated customer satisfaction, and positioned the segment as a key growth engine for the company.
• In parallel, Parikshit also led Customer Care initiatives for both MakeMyTrip and Goibibo. His focus was on enhancing customer experience and optimizing servicing costs per transaction through the adoption of cutting-edge solutions, including Generative AI. These innovations improved efficiency and helped deliver a more seamless, intuitive experience for customers across platforms.

Jul 2021 – Mar 2023 · 1 yr 8 mos

• redBus set out to become a Ground Transport super app by expanding its offering beyond bus ticketing to include rail ticketing and cab hiring. Parikshit, with his knack for scaling businesses from 0 to 1, led this transformation in India. Working in stealth mode for six months, he built a team from the ground up to launch the initial versions of redRail and rYde across the redBus app, mobile web, and desktop platforms.
• redRail quickly gained traction, with over 2.8 million downloads and an impressive average app rating of 4.3 by April 2023, fueled by the rapid growth of internet usage in India and increasing adoption by users from smaller towns and villages, many of whom were non-English speakers.
• In addition to his work with redBus, Parikshit continued his leadership of the Ground Transport Strategic Business Unit (SBU) for MakeMyTrip and Goibibo. Under his guidance, the SBU became EBITDA positive, generating nearly $20 million in annual revenue and contributing to 30% of new user transactions on both platforms in FY22-23.

Apr 2019 – Jun 2021 · 2 yrs 2 mos

• After successfully building the hotels business for Goibibo and orchestrating its merger with MakeMyTrip, Parikshit took on the challenge of developing the Ground Transportation (GT) business across both MakeMyTrip and Goibibo brands. This included Rail, Bus, Metro, Airport Cabs, Self-Drive Cars, and Intercity Cabs. With full P&L responsibility for this exciting growth category, he led Product, Revenue, Category, and Supply functions directly, while overseeing Technology in a dotted-line capacity.
• The GT business experienced strong growth, with the top line increasing by over 100% in 2019, alongside significant revenue improvements that positively impacted the bottom line. The category also attracted a large influx of new users to both platforms.
• When COVID-19 significantly disrupted businesses, Parikshit reimagined the entire GT business model with a sharper focus on profitability. He led a series of major product development initiatives to meet the evolving consumer needs, such as hygiene and safety feedback loops, contactless travel experiences, and seamless post-booking self-serve options. Working closely with his team, he ensured that all GT businesses achieved positive unit economics. These efforts successfully brought back consumers, and the business became EBITDA positive in Q1 of 2021.
• The GT business of MakeMyTrip has been hugely profitable, ever since!

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Following the Goibibo and MakeMyTrip merger in early 2017, Parikshit took on leadership of the India Hotels, Holidays, and Alternate Accommodation Business Development and Seller Services (Hotel Supply) teams for the combined NASDAQ-listed entity (MMYT), initially as SVP and later as CBO.
• Under his leadership, the combined entity became the undisputed leader in India's online hotels and accommodation market, holding nearly 4X the market share of its nearest competitor. The company also maintained a dominant market position in online airline and bus ticketing.
• Parikshit led a hyper-local business development and hotel supply team of 400 people, responsible for driving both top-line and bottom-line growth in the highly lucrative hotels and accommodation segment.
• He also spearheaded the seamless integration of the hotel-facing Business Development teams and technology post-merger. This integration resulted in a 50% year-on-year growth in top-line revenue and a nearly 100% year-on-year improvement in bottom-line profitability for the combined entity.

Sep 2014 – Mar 2017 · 2 yrs 6 mos

• During Parikshit’s leadership, Goibibo’s success in the Hotels business was a key factor in its merger with MakeMyTrip. He initially led the global Hotels business as VP and later as SVP, managing the overall P&L. His KPIs spanned across:
• Room night numbers
• Transactions
• GMV
• Revenue
• Transactional unit economics
• EBITDA
• Parikshit swiftly built a high-performing, process-driven team, overseeing the hiring of 250+ people at all levels. He developed data-driven BD and Seller Services processes and crafted the Seller Services playbook (for hoteliers), which became the foundation for the business. This playbook regulated seller behavior and ensured high customer satisfaction through seamless service fulfillment.
• Key results of his leadership included:
• 1. 10X growth in daily sales (room nights and gross margin value).
• 2. 20X increase in gross revenues.
• 3. 273% growth in seller count on the platform in record time.
• 4. 173% expansion in inventory availability.
• 5. 247% improvement in price parity.
• 6. 63% improvement in content score.
• 7. 72% improvement in fulfillment TATs with zero bounce.
• Goibibo became India’s largest Hotels OTA in December 2016 and merged with MakeMyTrip in March 2017.