Jasvinder Singh

Operations Associate

Bengaluru, Karnataka, India10 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

3+ years in Compliance and Legal in financial services
Expert in KYC and AML policies
Strong analytical and investigative skills

Stackforce AI infers this person is a Compliance and Legal expert in the Fintech industry.

Contact

Skills

Core Skills

Fraud PreventionKyc VerificationCustomer Service Operations

Other Skills

Account ManagementAnalytical SkillsAnti-Money LaunderingCIPChargebacksCustomer ServiceDispute ResolutionE-CommerceFraud AnalysisInvestigationOrder ProcessingProblem SolvingTechnical Support

About

A highly accomplished Compliance and Legal professional in the financial services industry with 3+ Years of experience. Demonstrated ability to build effective, productive relationships with individuals and teams across PayPal to ensure that company policies and regulatory rules and regulations are maintained. Known for possessing exceptional analytical and investigative skills as well as excellent verbal, written and presentation skills.

Experience

Paypal

Investigation regulatory advisor

Jun 2019 – Present · 6 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Proficient and knowledgeable on all relevant documentation associated with AML and CIP policies and procedures
Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes.
Performed KYC Due diligence/ EDD/CDD/Compliance on customer accounts/Client onboarding Accounts- Monitored customer accounts via internal database.
Investigated Clients using World check and LexisNexis databases.
Ensured all documentary evidence are properly recorded and stored for easy accessibility.
Review disputes through merchant contact and requesting additional documents to support the buyer’s claim to resolve chargeback in timely manner.
Collect and examine financial statements and documents to assist in identifying unusual transaction patterns. Document all research and analysis conducted in Case Management system
Responsible for updating customer profiles using internal CRM Tools

Analytical SkillsFraud PreventionInvestigationKYC VerificationAnti-Money LaunderingDispute Resolution

Nuance communications

Customer Service Specialist

Aug 2018 – May 2019 · 9 mos · Bengaluru, Karnataka, India · On-site

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Customer Service OperationsCustomer ServiceTechnical Support

[24]7.ai

Customer Service Representative

Dec 2017 – Aug 2018 · 8 mos · Bengaluru, Karnataka, India · On-site

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed

Customer Service OperationsProblem SolvingAccount Management

Ienergizer

Customer Support Specialist

Aug 2015 – Nov 2017 · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Researching product details or company policies to answer questions
Processing orders, including collecting shipping information and processing payments
Providing information about products and services including pricing, availability, delivery options, and order status
Providing customer support via email, phone, or social media channels such as Facebook or Twitter
Responding to questions about products, shipping, returns, exchanges, and other topics
Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento
Answering questions about products, shipping rates, billing issues, return policies, etc.
Creating and maintaining records of customer interactions with the company or its affiliates
Handling returns, exchanges, and other customer service issues related to online purchases

Customer Service OperationsE-CommerceOrder Processing