Niharika Jain — Business Development Executive

Meet expectations at juggling multiple tasks and working under pressure. Good industry experience includes Healthcare, Startups. Implemented new menu introduction strategies , increasing customer purchases.  Client-focused Sales Representative with 1 and half years of providing solutions to customers Capitalized on upsell opportunities with new and potential customers.  Scheduled appointments with service professionals.  Managed total department call volume of per day.  Work with customers to establish critical goals, or other key performance indicators  Responsible for the management of the post-sales relationship of a portfolio of customer.  Monitor customer health with the coordination of doctor to track usage and customer satisfaction  Monitoring the functioning of process and identify improvement areas. Implementing adequate measures to increase sales and improving customer’s experience  Responsible for Team’s Roster, Forecasting, staffing and performance scorecards  Play an important role in framing of Business rules by analyzing the Customer feedback, Sales per hour, CPH, CSAT and cumulative stats of the team.  Ensure the resolution of Customer queries within assigned TAT on regular basis Set-up appointments on daily basis, and meeting pre-defined set of paid members to cover the whole.  Propose methodologies to meet and exceed quality guidelines in the assigned process  Achievement of monthly, quarterly and annual sales target by generating revenue from existing paid Members

Stackforce AI infers this person is a Customer Success and Fraud Prevention Specialist in the Healthcare and Fintech sectors.

Location: Delhi, India

Experience: 8 yrs 1 mo