Suman Madhavan

Operations Associate

Bengaluru, Karnataka, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 7 years of sales and marketing experience.
Proven track record of exceeding sales targets.
Expertise in building strong client relationships.

Stackforce AI infers this person is a Sales and Marketing professional with expertise in B2B and customer relationship management.

Contact

Skills

Core Skills

SalesBusiness StrategyCustomer Relationship ManagementAccount ManagementMarketingHuman ResourcesBusiness Development

Other Skills

B2B MarketingCRM ManagementClient SatisfactionConversion OptimizationCounselingCustomer Data ManagementCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceCustomer Service ManagementCustomer SuccessEnterprise MarketingEvent ManagementKey AccountsLead Conversion

About

I have 7+ years’ experience in the field of sales and marketing. I am an approachable, motivated and confident Sales Executive with the ability to excel sales targets and make a real difference in the organization’s revenue generation. I possess expertise knowledge of the selling process and fully recognize the human aspects of buying and selling. I possess strong social skills that enable me to be a strong relationship builder with clients, colleagues and third-party stakeholders. I am recognized for successfully meeting targets, proficiently formulating and implementing budgets, building high-performing teams and nurturing fruitful relationships with customers. I also lead strategic planning and mission building initiatives for the sales and marketing departments. I am proficient in leading the business development team, increasing the customer base and earning potential revenue of an organization.

Experience

Pod.ai

Manager - Enterprise Solutions

Feb 2022 – Present · 4 yrs 1 mo · Bengaluru, Karnataka, India

POD -
Centralized Online Platform efficient enough to handle the entire campus hiring process. It is the perfect platform for the Talent Acquisition Teams of companies to hire freshers.
Responsibilities:
Handling the Business Development and market growth for the South India region.
Designing and implementing a strategic sales plan to expand the company's client base and ensure it's strong presence.
Develop new accounts to meet sales targets through effective technical sales presentations and utilization of support services.
Provide effective, efficient, professional service, and advice to ensure client satisfaction of the highest level.
Communicate to and work with the other departments as necessary to resolve client issues/concerns.

Business DevelopmentMarket GrowthStrategic Sales PlanningClient SatisfactionSalesBusiness Strategy

Great learning

2 roles

Senior Sales Specialist

Oct 2021 – Feb 2022 · 4 mos

Onboard working professionals and companies for programs in the emerging technologies like Artificial Intelligence & Machine Learning, Data Science & Business Analytics.
Preparing and presenting sales reports to the management and bring about changes constantly to improve sales.
Training of new joiners in the team and ensuring that they are hitting their targets.

Sales ReportingTrainingOnboardingSalesCustomer Relationship Management

Sales Specialist

Dec 2020 – Sep 2021 · 9 mos

Counsel college students/software engineers/working professionals about their careers.
Handling sales of courses in the space of Artificial Intelligence & Machine Learning, Data Science & Business Analytics.
Knowledge of trending technologies in the IT domain and their applications.
End-to-end managing of customer data which results in building and managing customer relationships.
Working on LeadSquared to manage leads, build pipeline and manage the sales funnel efficiently.
Working on GL Shine (Internal software) to manage tasks, calls and conversations with potential candidates.

CounselingSales ManagementCustomer Data ManagementSalesCustomer Relationship Management

Kpmg

Business Associate

Jul 2018 – Dec 2020 · 2 yrs 5 mos · Bengaluru Area, India

End-to-end account management to ensure the quality deliverables are delivered to the clients on time.
Moderating weekly calls with stakeholders/clients to understand issues in the process and provide updates on a regular basis.
Coordinate with stakeholders/clients/onshore team to bring about changes in the process to add more value.
Preparing and presenting marketing activities reports to stakeholders/clients.
Managing and updating of a marketing portal which contains marketing content which was being used by stakeholders/clients.
Designing HTML pages on Adobe Dreamweaver.
Designing and formatting marketing and sales content using Adobe Photoshop.
Designing and formatting of presentations using MS Powerpoint.

Account ManagementStakeholder CoordinationMarketing ReportingMarketing

Iservice

Sales Manager

Mar 2018 – Jun 2018 · 3 mos · Bengaluru Area, India

Worked on LeadSquared (CRM software) to manage relationships with customers and improve sales.
Coordination between the Service Centre and Call Centre team to resolve customer issues and improve customer satisfaction.
Frequent calls with customers to understand customer issues and improve satisfaction rate of customers.
Preparing and presenting sales reports to the management and bring about changes constantly to improve sales.

CRM ManagementCustomer SatisfactionSales ReportingSalesCustomer Relationship Management

Candor international school

Admissions and Marketing

Apr 2017 – Mar 2018 · 11 mos · Bengaluru Area, India

Conduct events and campaigns to improve admissions and promote the brand amongst target audience.
End-to-end managing of customer data which results in building and managing customer relationships.
Build and manage relationships with Pre-schools/vendors to improve sales and revenue.
Prepare and present reports regularly to the management about the sales and the constant changes to be made to improve sales and customer relationships.

Event ManagementCustomer Relationship ManagementMarketingSales

Indus training and research institute

Management Trainee

Apr 2016 – Jun 2016 · 2 mos · Bengaluru Area, India

During my Internship period, I was in charge of marketing the Teacher Training Courses provided at Indus Training & Research Institute (ITARI) through the phone and converting leads into customers. I was also part of the team which planned and formulated the curriculum for the Teacher Training Programmes provided by ITARI.

MarketingLead Conversion

Ims proschool pvt. ltd.

Management Trainee

Feb 2016 – Mar 2016 · 1 mo · Bengaluru Area, India

During the Internship period, I was given the responsibility of recruiting candidates, counseling leads and coordinating placements for the students.

RecruitmentCounselingHuman Resources

Chantilly group

Management Trainee

Sep 2015 – Dec 2015 · 3 mos · Bengaluru Area, India

Prepared Pareto and Sales Trend Analysis Charts as a part of Business Development for the company.

Sales AnalysisBusiness Development

Decathlon sports india

CRM Executive

Apr 2014 – May 2014 · 1 mo · Bengaluru Area, India

During the Internship, I was handling the ‘Decathlon Bannerghatta’ Facebook Page and was able to increase the footfall in our store by conducting events and competitions on Social Media Pages. I was in charge of handling any customer issues with any of the Departments. I also performed a few additional duties such as Sales and Billing.

Social Media ManagementCustomer ServiceCustomer Relationship Management