Madelline Sanchez Siles

Associate Consultant

San José, San Jose, Costa Rica18 yrs 4 mos experience
Highly Stable

Key Highlights

  • Proven track record in Program Management.
  • Expert in Customer Engagement and Stakeholder Relations.
  • Skilled in leading transformation initiatives.
Stackforce AI infers this person is a Program Management and Customer Engagement expert in the SaaS industry.

Contact

Skills

Core Skills

Program ManagementCustomer EngagementFinancial AnalysisCompliance ManagementPricing StrategyContract ManagementCustomer SupportOrder ProcessingCustomer Service ManagementData AnalysisTeam LeadershipReportingDeal Management

Other Skills

AnalysisBusiness StrategyCommunicationCustomer SatisfactionCustomer ServiceFinanceLeadershipManagementMicrosoft ExcelMicrosoft OfficePartner Relationship ManagementProject ManagementStrategic PlanningTeamworkTraining

About

I am an adaptable and proactive professional with a proven track record in Program Management, Customer Engagement, and Stakeholder Relations across global markets. With extensive experience leading transformation and optimization initiatives, I thrive in dynamic environments where strategic thinking and effective communication drive success. From managing complex projects to leading executive-level communications, I bring a balance of technical expertise and interpersonal skills to every challenge. My passion for delivering results is matched by my ability to engage and inspire cross-functional teams, ensuring alignment with business goals and customer needs. Outside of work, I find inspiration in the depths of the ocean, where scuba diving has taught me the importance of patience, adaptability, and navigating complex ecosystems—qualities I apply every day in my professional journey. I’m excited to bring my skills to new, innovative roles and contribute to organizations that value growth, transformation, and success.

Experience

Progress sharefile

Senior Enablement Specialist

May 2024Present · 1 yr 10 mos · Costa Rica · Hybrid

Vmware

3 roles

Ignite Senior Solution Manager at VMware

Promoted

Feb 2020May 2024 · 4 yrs 3 mos · Costa Rica

  • Direct POC and global owner for 150 Partners and the catalog of company products/solutions.
Program ManagementCustomer Engagement

Financial Analyst

Promoted

Aug 2016Feb 2020 · 3 yrs 6 mos · Costa Rica

  • Auditing software license agreements determining compliance and legal break points.
Financial AnalysisCompliance Management

Special Pricing Analyst

Jan 2015Aug 2016 · 1 yr 7 mos · Costa Rica

  • Ownership of the quoting process including revisions, segmentation, and ticket management resolution.
Pricing StrategyContract Management

Thomson reuters

2 roles

Entitlements

Promoted

Sep 2013Jan 2015 · 1 yr 4 mos · Costa Rica

  • Enabling correct and complete access to and direct support of all contracts, trials, account changes, and amendments for customers for all web products.
Customer SupportContract Management

Order Processing

Feb 2013Sep 2013 · 7 mos · Costa Rica

  • Revision, approval, or cancellation of the contract request forms and the contract change notice.
Order ProcessingContract Management

Creative entertainment

Manager of Customer Service

Jul 2011Mar 2012 · 8 mos · Cambodia

  • Verify production, KPI, and all data analysis.
Customer Service ManagementData Analysis

Hewlett-packard

2 roles

Team Leader

Feb 2011Jul 2011 · 5 mos · Costa Rica

  • Gather the weekly and monthly reports for both teams about Volume, TAT, and accuracy.
Team LeadershipReporting

Deal Manager -Volume Partner Pricing- GBS CR

Dec 2006Feb 2011 · 4 yrs 2 mos · Costa Rica

  • Edit special pricing deals of the customers; add products, partners, or affiliates to their deals
Pricing StrategyDeal Management

Education

ULACIT

Master's degree — Project Management

Jan 2020Jan 2022

Universidad Hispanoamericana (CR)

Bachelor's degree — Administration with emphasis en on Finance

Jan 2016Jan 2020

University for Peace (UPEACE) - UN Mandated

Global Leadership Diploma

Jun 2023Dec 2023

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