Divya Attri

Business Development Executive

Dubai, United Arab Emirates12 yrs experience

Key Highlights

Over 8 years in business development and customer service.
Proven track record in driving revenue growth.
Expertise in client acquisition and relationship management.

Stackforce AI infers this person is a B2B Business Development Specialist with a strong focus on customer experience and relationship management.

Contact

Skills

Core Skills

SalesBusiness Development SupportCustomer ServiceReporting & AnalysisCommunicationCustomer Support

Other Skills

Account ManagementAnalytical SkillsBusiness-to-Business (B2B)Client Issue ResolutionConflict ManagementConflict ResolutionCustomer ExperienceCustomer RetentionCustomer SatisfactionFlight SafetyGlobal Customer ServiceHiringInterpersonal SkillsMicrosoft ExcelOral Communication

About

With over 8+ years of experience in business development and customer service, I am dedicated to delivering outstanding service. My expertise lies in ensuring high customer conversion and exceptional customer service. - Proven ability in driving revenue growth through client acquisition and sales strategies. - Skilled in handling customer inquiries and resolving issues promptly, creating positive customer experiences. - Highly skilled in communication, problem-solving, and building rapport with diverse clientele. My drive for new exploring challenges helped me take the bold career transition to be a Business Development Executive transitioning from a cabin crew role. With over 8+ years experience various industries, including staffing, finance, e-Commerce and travel, I have a deep understanding of the dynamics, intricacies, and unique demands of different sectors, providing me with valuable insights into customer expectations and business operations. I am currently working with Head Field Solutions in The Glocal Accounting department as a Business Development Executive. I am currently responsible for: - Acquiring and working on retaining customers. - Account management and revenue generation. - Negotiating at different levels with the clientele. - Coordinating with multiple departments for customer acquisition. In simpler words, I oversee all outsourcing services, ensuring seamless operations and client satisfaction.

Experience

Next door real estate

Realtor

Nov 2024 – Present · 1 yr 4 mos · United Arab Emirates

Milestone homes real estate

Protfolio Manager

May 2024 – Present · 1 yr 10 mos · Dubai, United Arab Emirates · On-site

Highly motivated and results-driven real estate agent in the Dubai real estate market. Proven track record of achieving sales targets, building strong client relationships, and offering exceptional service. Skilled in market analysis, negotiation, and delivering client-focused solutions for residential and commercial properties across Dubai. Known for a deep understanding of Dubai’s diverse real estate landscape, including trending areas and high-growth investment opportunities.

Glocal accounting

Senior Business Development Specialist

Aug 2023 – Present · 2 yrs 7 mos · Noida, Uttar Pradesh, India

Work with cross functional teams to expand the client base through effective prospecting, upselling, and cross-selling strategies
Play a pivotal role in securing high-value B2B accounts, contributing to increased annual revenue
Successfully negotiate contract renewals and implemented a client feedback system for enhanced retention
Identify potential businesses through comprehensive market research and networking
Prepare compelling business proposals and presentations to communicate the company's value proposition

SalesBusiness Development SupportGlobal Customer ServiceHiringBusiness-to-Business (B2B)Customer Retention+4

American express

Senior Account Analyst

Apr 2022 – Apr 2023 · 1 yr · Gurugram, Haryana, India

Addressed customer inquiries and concerns regarding CC applications, maintaining a high level of customer satisfaction
Conducted comprehensive analysis of customer applications, ensuring an increase in fraud detection efficiency
Collaborated with cross-functional teams to streamline and optimise the credit card application process, resulting in a 10% improvement in overall efficiency
Maintained strict adherence to security protocols and compliance regulations throughout all fraud prevention activities

Customer ServiceMicrosoft ExcelReporting & AnalysisCustomer ExperienceCustomer Satisfaction

Indigo (interglobe aviation ltd)

Senior Cabin Crew

Jul 2015 – Mar 2022 · 6 yrs 8 mos · Delhi, India

Achieved and sustained a 100% positive feedback rating from passengers, demonstrating a commitment to delivering exceptional customer centric service
Successfully managed over 6500 hours of international and domestic flights, showcasing extensive experience in diverse operational environments
Proactively addressed and resolved customer inquiries, and concerns with a professional and empathetic approach, leading to increase in customer satisfaction
Consistently exceeded passenger expectations through a proactive approach to fulfilling customer needs, enhancing the overall inflight experience

Customer ServiceTeamworkFlight SafetyConflict ManagementCustomer ExperienceCommunication+3

Concentrix

Customer Relationship Executive

Sep 2013 – Jun 2015 · 1 yr 9 mos · Gurugram, Haryana, India

Responsible for handling customer account inquiries for market’s leading e-commerce platform, Amazon
Accurately providing information to resolve product and service complaints to guarantee customer satisfaction

Client Issue ResolutionCustomer SupportCustomer Experience