Manish Nagah

Product Manager

Toronto, Ontario, Canada11 yrs 6 mos experience

Highly Stable

Key Highlights

14 years of experience in enterprise application management.
Expert in technical support and operational efficiency.
Strong leadership and team management skills.

Stackforce AI infers this person is a SaaS and Fintech expert with a strong focus on operational efficiency and technical support.

Contact

manish.nagah056@gmail.com LinkedIn

Skills

Core Skills

Technical SupportOperational Efficiency

Other Skills

Amazon Elastic MapReduce (EMR)Amazon Web Services (AWS)Application SupportApplication Support ServicesBasic SQLCustomer ExperienceCustomer SatisfactionCustomer ServiceDatabasesEmployee EngagementEnglishEvent PlanningGap AnalysisIncident ManagementInternal Communications

About

I’ve spent the last 14 years making sure enterprise applications run like a well-oiled machine. My job is all about keeping things smooth so businesses can do what they do best. Along the way, I’ve led teams, worked with different departments, and kept clients happy, it’s a mix of problem-solving and collaboration that I genuinely enjoy. I am always on the lookout for ways to make things better, whether that’s improving processes, training my team, or fine-tuning applications to perform at their peak. For me, great client service isn’t just a goal, it’s a standard I hold myself and my team to. When I am not in front of a screen or in a meeting, you’ll probably find me out hiking in the mountains or exploring new places and cafes. I believe life is an adventure, and I try to live it to the fullest, both at work and outside of it.

Experience

11 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Cvent

Principal Application Engineer

Aug 2023 – Aug 2024 · 1 yr · Toronto, Ontario, Canada

Cvent is a cloud-based software platform that provides event management and registration solutions. It is designed to help businesses and organizations efficiently plan, promote, and execute events such as conferences, trade shows, meetings, and seminars. Cvent offers a wide range of tools, including event registration, website creation, attendee management, email marketing, surveys, reporting, and on-site event check-in. This comprehensive suite of features enables event organizers to streamline their processes, enhance attendee experiences, and gain valuable insights to optimize future events. Cvent is widely used by event professionals and organizations of all sizes to create successful and memorable events.

System PerformanceTechnical SupportOperational EfficiencyGap AnalysisRoot CauseStakeholder Engagement+27

Ocrolus

Manager, Application Support

May 2019 – Jul 2023 · 4 yrs 2 mos

Ocrolus is a New York-based financial technology company that provides automation and digitization services for financial documents. The company has developed a platform that uses artificial intelligence and machine learning algorithms to analyze and extract data from financial documents, including bank statements, pay stubs, invoices, and tax forms. Ocrolus' platform is designed to help financial institutions, lenders, and other businesses streamline their document processing workflows, reduce errors, and improve accuracy. The company's technology has been used to support a wide range of applications, including loan underwriting, credit analysis, fraud detection, and audit and compliance processes.

System PerformanceTechnical SupportOperational EfficiencyGap AnalysisRoot CauseSupport Engineers+25

Invertedi it consultancy private limited

Senior Application Support Engineer

Nov 2017 – May 2019 · 1 yr 6 mos

FifthNote offers a range of RCM services, including coding, billing, denial management, and patient access. The company's solutions are designed to help healthcare providers optimize revenue cycle operations, increase efficiency, and improve financial performance. FifthNote leverages technology and analytics to provide data-driven insights to its clients and help them make informed decisions.

System PerformanceGap AnalysisRoot CauseSupport EngineersPeopleSoftProactive Monitoring+17

Blom it services private limited

Consultant

Sep 2016 – Sep 2017 · 1 yr · On-site

Blom IT Services Pvt Ltd in Australia is a dynamic technology firm, offering a diverse range of innovative IT solutions to empower businesses and organizations. With a strong commitment to excellence, Blom IT Services is a trusted partner in driving digital transformation and enhancing operational efficiency.

System PerformanceSupport EngineersProactive MonitoringCustomer ServiceQuality AssuranceMicrosoft 365+7

Eclerx

Analyst

Dec 2014 – Jul 2016 · 1 yr 7 mos

EClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.

System PerformanceSupport EngineersProactive MonitoringCustomer ServiceServiceNowEnglish+4

K e security solutions

Computer Network Technician

Jul 2011 – Oct 2014 · 3 yrs 3 mos

K.E Security Solutions, based in Punjab, India, is a trusted provider of comprehensive security solutions. Specialising in safeguarding people, property, and assets, K.E. Security Solutions offers a range of services to ensure a secure environment for individuals and businesses alike.

System PerformanceSupport EngineersCustomer ServiceTrainingEnglishCustomer Experience+1