Nov 2019 – Apr 2022 · 2 yrs 5 mos · Austin, Texas Area

• Scaled Agile Framework (SAFe) Release Train Engineer enabling a high functioning software development organization exhibiting quality delivery, predictable cadence, and continuous improvement cycles.
• Responsible for planning activities and forecasting for engineering teams, product, and architecture.
• Drive lean software development practices for measuring and reducing waste and decreasing time to market.
• Coach scrum masters and scrum teams in agile/scrum best practices in alignment to release train desired outcomes and KPIs.

Oct 2016 – Nov 2019 · 3 yrs 1 mo · Austin, Texas Metropolitan Area

• Full lifecycle solution assessment management from requirements, evaluation, implementation, and maintenance for product and internal business units.
• Managed technical, integration, and migration activities for solution implementations including contracts management, compliance management, quote-to-cash, M&A, customer support experience.
• Limited SaaS sprawl, mitigated organizational risk for compliance (SOC2, ISO27001) and IPO activities by creating governance structure for enterprise asset inventory.

Jun 2016 – Sep 2016 · 3 mos · Austin, Texas Metropolitan Area

• Supported multiple scrum teams, including coaching team on agile practices, facilitating scrum ceremonies, and encouraging timely, predictable delivery while driving continuous improvement.
• Transitioned teams to new SDLC and collaboration tools and practices.
• Decreased new hire onboarding ramp by revising and refined scrum master onboarding documents.

May 2014 – Jun 2016 · 2 yrs 1 mo

• Project manager for regular release cycle involving critical campus infrastructure including prioritization of issues, testing coordination, coordination with the information security office, and timely deployment.
• Improved team operational efficiency by instituting new processes for request and work management.
• Standardized project management methodology for use across the organization.

Aug 2013 – May 2014 · 9 mos

Nov 2012 – Aug 2013 · 9 mos · Austin, Texas Metropolitan Area

• Establish product release schedule and work with client team to communicate roadmap and deliverables including coordination of internal trainings and documentation. Final signoff on release pushes
• Coordinate between development and the client team to prioritize development activities including product deliverables. Ensure story estimates and ratings are completed.
• Owns requirements gathering for large clients utilizing the core products to determine scope of work and implementation plan
• Scrum master for on-going product development projects
• Work with team to perform necessary research to determine customers' needs and desires. Research includes surveys and direct contact with clients, prospects and lost sales prospects

Apr 2010 – Nov 2012 · 2 yrs 7 mos · Austin, Texas Metropolitan Area

• Project manager for development lifecycle from requirements gathering to deployment for projects including web applications, online conference management, iOS/Android applications, and business intelligence
• Lead resource for implementing new project management standards for the organization
• Coordinate development resources to deliver web application and IT projects on time, within scope and within budget
• Create technical papers including business requirements, statements of work, quality assurance and user acceptance testing documents

Jun 2008 – Apr 2010 · 1 yr 10 mos · Austin, Texas Metropolitan Area

• Coordinate a volunteer base of approximately 300 volunteers per week in exceeding monthly production goals of 675 hours per month
• Develop new processes, training and software to increase production quality and efficiency
• Oversee day to day production of over 70 audio textbook projects, maintaining timeliness and accuracy of produced work
• Administer training and present for weekly new volunteer orientations

Aug 2007 – Jun 2008 · 10 mos · Austin, Texas Metropolitan Area

• Point of contact for over 300 Central Texas area schools and administrative offices providing hands on technical and logistical support for RFB&D's program and equipment
• Acquired new and renewed school accounts to educational outreach program
• Presented to interest groups, educational conferences and philanthropic foundations regarding RFB&D's mission and goals
• Responsible for spending down individual, foundation, and corporation grants donated to RFB&D