Jan 2020 – Mar 2020 · 2 mos

• 1) Led a team of 5 members to scale Walk-in Channel across India; increased revenues by 40% & decreased CIR to 5%
• 2) Used SMS and outbound calling to nudge customers to pay partially/fully before check-in for pay-at-hotel bookings, in order to reduce no-shows; enhanced revenue by 15% m-o-m

Mar 2019 – Dec 2019 · 9 mos

• 1) Deployed in-house auditing app to monitor 230+ Operations team members, enhancing staff productivity by 45% and guest feedback by 35%; digitalized escalation management process and launched “30 mins issue resolution promise”
• 2) Implemented an IoT-based power consumption monitoring tool and streamlined processes to curtail variable cost at Self-Operated Hotels by 25%; digitalized hotel’s check-in process to reduce revenue pilferage by 40% in 3 months

Mar 2018 – Mar 2019 · 1 yr · Gurgaon, Haryana, India · On-site

• 1) Helped negotiate and execute marketing partnerships with FinTech arms of the two largest eCommerce players in India that led to the generation of an alternate revenue stream, increasing revenue of the firm by 1.5%
• 2) Led process improvement initiatives, liaising with Product, Finance, Banking Alliance and Sales, focused on unit economics, transaction traffic routing, and bank settlement processes -- this led to optimization of gross margin of the Enterprise Business by ~6%
• 3) Revamped reporting via self-service Tableau dashboards; decreased report frequency for key metrics from 7 days to 1 hour

Aug 2016 – Mar 2018 · 1 yr 7 mos · On-site

• 1) Led 40+ executive interviews of Sales & Marketing, Finance, Operations and Legal functions of a Leading US-based Telecom to identify offshorable roles; forecasted savings of $5MM over 2 years
• 2) Assessed 20 processes for a Leading Global HR Consulting Firm for cost optimization; led a team of 3 developers for Robotic Process Automation (RPA) and delivered savings of ~8 FTEs in 6 months
• 3) Steered discussions with Group CFO and Finance Heads of 8 LoBs across 4 countries, for an Indian Conglomerate to restructure Corporate Finance and consolidate non-core roles to a 72-seater captive

Jul 2015 – Jul 2016 · 1 yr · On-site

• 1) Studied “Lead to Cash” functions - Sales & Marketing, Finance and IT, in 3 territories, for a Global Engineering Design Company; devised a 2-year transformation roadmap to benefit $6.5MM over 2 years
• 2) Wrote a competitive benchmarking report on B2B partnerships, basis primary research on 39 companies for a Global Financial Services Firm
• 3) Completed location assessment for Singapore-based global agribusiness and food company, for Global Delivery Centre set-up, to support BPM, IT/Tech and Analytical capabilities

Mar 2015 – Jun 2015 · 3 mos · Greater Cambridge Area · On-site

• Assessed the impact of economic, political, and cultural factors on the longevity of women’s tenure on the board of a company. For this, I collated and analyzed data from the boards of directors of several hundred companies spanning the preceding five decades.

Jan 2015 – May 2015 · 4 mos · Greater Delhi Area · On-site

• TA in the Environmental Engineering Department.

May 2014 – Jul 2014 · 2 mos · Greater Delhi Area · On-site

• 1) Analyzed manufacturing costs using procurement data and bill of materials; identified a significant reduction in manufacturing costs based on a time & motion study
• 2) Implemented a scalable method to estimate credit limit for dealers based on historical sales data (sales were seasonal in nature)

May 2013 – Jul 2013 · 2 mos · British Columbia, Canada · On-site

• Limit equilibrium slope stability assessment of a rock bluff and analysis of the stability of a construction lot in West Kelowna, British Columbia, against any possible landslide activity:
• 1) Developed photogrammetry-derived and accurately surveyed 3D models of multiple slopes
• 2) Incorporated geotechnical properties into the model and mapped geological discontinuities
• 3) Determined the factor of safety for the most vulnerable section