Jun 2023 – Jan 2024 · 7 mos · Toronto, Ontario, Canada · Hybrid

• Working as a Business Analyst in Implementing Digital Vault in Salesforce .
• Responsible for writing User Stories as per the BRD and Product Knowledge by working with Vendor in JIRA.
• ● Worked on E2E solutioning for SSO Authentication of Users/Clients by setting up AD groups .
• ● Worked closely with PO in setting up Prioritization for User Stories for Development .
• ● Supported QA Team in writing E2E Test Scenarios along with Positive/Negative Test Cases.
• ● Worked on setting up Test Data in Salesforce by setting up Dummy Clients & Users.
• ● Responsible for working with Vendor in setting up LWC within salesforce along with Positioning & Layout .
• ● Accountable for E2E Advisor & Client journey for a seamless experience in front end.

Sep 2021 – Jul 2023 · 1 yr 10 mos · Toronto, Ontario, Canada · Hybrid

• Business Analyst nCino for CIBC Bank
• Responsible for pre-discovery planning, analyzing and documenting business requirements, developing functional design and documenting technical specifications, and implementing salesforce / nCino configurations.
• ● Assisted with configuration on Salesforce objects, roles, profiles, permission sets, Approval Process and Validation Rules ensuring that the POD is aligned with the user stories which follows the Definition of Done for every story.
• ● Developed and implemented a functional design for a Business banking Lending Platform using concepts such as Leads, Opportunities, Product Packages , Credit Products ,Collateral types , Exception Rules ,Fees for Loan Products.
• ● Understanding E2E Loan Lifecycle process in existing Lending Platform & digitally transforming it via Salesforce/nCino Platform by working with solution delivery team to develop design blueprint mapping to nCino features.
• ● Understand how to make the platform work by using nCino unique features such as Universal Docman ,Credit Memos , E Signature and Loan processing of each stage.
• ● Worked closely with PM, project stakeholders, SMEs, and team to understand the requirements and specifications for new applications along with re-engineering of the existing applications.
• Business Quality Analyst
• Working as a Lead Business Quality Analyst for Implementation of Service Cloud Salesforce.
• ● Representing QA Team in Daily Stand ups and highlighting any key issues, major blockers or showstoppers which are hampering daily execution of Test Cases.
• ● As a BQA, ensures that the POD is aligned with the user stories by ensuring respective tickets are assigned to the team which follows the Definition of Done story.
• ● Ensuring accurate story points are assigned to each story associated with appropriate EPICs by participating in
• grooming & discovery sessions

Apr 2019 – Sep 2020 · 1 yr 5 mos · Bengaluru Area, India

• Worked for Aviation Industry specifically for Fuelling Compliance product with technology space as ReactJS for Front End and NodeJS for Backend with Cloud Platform as Microsoft Azure.
• Gathered new requirements from Business Stakeholders and presented new Wireframes and Design to Product Team(Developers /Testers) in Adobe XD and Functional Design in Confluence by Following Agile Methodology of Development using Agile Principles of Sprint Planning and Capacity planning of Team.
• Used JIRA for development of new features by putting Stories or any bugs reported by Business .Following Retrospective schedule after every Sprint and using the reviews for improving every Sprint.
• Worked extensively on Data Extraction from Azure Cosmos DB for making meaningful Reports to Business . This gave business a clear picture of enormous reduction in 80% manhours and 100% accuracy with zero manual work after the implementation.
• Performed BDD Testing on API's by writing Test Cases in Postman and automating it using Mocha Chai Framework and integrating with CI/CD pipeline to get the report . Worked on API documentation using Markdown file structure.
• Handled UAT Testing with business followed by Go Live Deployment Plan as per the schedule releases by coordinating with Business for any downtime or production support issue.

Jul 2016 – Mar 2019 · 2 yrs 8 mos · Bengaluru Area, India

• Worked for one of the North America Retail Client in implementing SAP IS Retail solutions. Part of Store Solution Delivery team – responsible for Implementation and Design solutions by writing Functional Process Designs and Business Process designs document.
• Gathered requirements from Business for implementing various Purchase Order types such as , Stock Transfer Order , Consignment Order, Store to Store , DC to Store. This reduced Manually Receiving of Orders and reduced 80% Man hours.
• Worked on Scrapping of goods , Returns to Distribution center / Vendor. This helped to automate the selection of source type Vendor/DC based on article type for Returns and reduced wastage in Store by 65%.
• Integrated the flow of Advance Shipment Notification from Vendor system to SAP systems. Clear understanding of Inventory Management: Goods receipt, Transfer Postings, Goods Issue, Movement types & Automatic account assignment. Implemented Physical Inventory Process on the basis of Planogram of the store which reduced 90% manhours , 100% manual intervention and 85% increase in accuracy .
• Manually tested and configured all the IDOC/EDI messages to sync the flow between the systems into Application Interface Framework (AIF) to capture errors by working with ABAP Team. Handled Master Data: Material Master, Vendor Master, Info Record, Source List, LSMW .
• Performed Regression Testing by Uploading Test Scripts, Test Cases in HPALM Test Center . Execution & Defect Tracking ,resolution in HPALM. Provided support to business users with document for User Acceptance Testing (UAT).