Amit Kumar Singh

Operations Associate

Bengaluru, Karnataka, India12 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Extensive experience in Product Support.
Proficient in managing high-pressure environments.
Strong background in application support for financial institutions.

Stackforce AI infers this person is a skilled Product Support Specialist with a focus on financial technology solutions.

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Skills

Core Skills

Product SupportCustomer SupportProduction SupportSoftware EngineeringApplication Support

Other Skills

Analytical SkillsAppdynamicsCC++C++ LanguageCommunicationCultural DiversityCustomer SatisfactionCustomer ServiceData StructuresDigital ElectronicsDynatraceEnterprise SupportIT OperationsIncident Management

About

Extensive experience in Product Support. Experienced in handling critical activities under high-pressure environments. Currently working in the Devtools team at Atlassian.

Experience

Atlassian

Enterprise Support

Nov 2021 – Present · 4 yrs 4 mos

Working as a part of the Devtools team.

Team ManagementCustomer SupportIncident ManagementApplication SupportProduct SupportJIRA

Ion

Production Support Analyst

Apr 2021 – Oct 2021 · 6 mos · Delhi, India

Worked in Fidessa Support Team.

Customer SupportIncident ManagementProduction Support

Fis

Senior Software Engineer II

Nov 2019 – Apr 2021 · 1 yr 5 mos · Chandigarh Area, India

Worked as a part of Mobile Banking Service Delivery team. Major responsibilities included providing support to various Financial Institutions using FIS mobile banking product.

JavaSQLCustomer SupportApplication SupportSoftware Engineering

Macquarie group

Senior Associate

Feb 2018 – Nov 2019 · 1 yr 9 mos · Gurgaon, India

Docker container management in Openshift.
Change management.
Working on APM tool Appdynamics.
Experience in configuration, administration, changes, deployment and release of Appdynamics controllers.
Working on resolving issues related to Banking applications of various domains and platforms.
Java & J2EE application support & Production Support.
Hands on experience of Oracle database, having experience on complex queries SQL & PLSQL.
Experience on tools like Sitescope, Splunk, HP-BSM, Dynatrace, Appdynamics.
Unix, Shell Scripting and Python Scripting.
Experience on ticketing tools like BMC Remedy, JIRA, ServiceNow.

JavaAppdynamicsOracle databaseUnixShell ScriptingPython Scripting+2

Infosys

Technology Analyst

Feb 2014 – Feb 2018 · 4 yrs · Chandigarh Area, India

Primary responsibility was to provide L2 support in production environment to MSonline and
MSmobile (the main client facing website and app of Morgan Stanley) which is used by millions of
users to perform trading and regular banking tasks.
Troubleshoot application issues escalated from end users via business.
Coordinate resolutions with development team and business.
To provide resolution or escalate the incident to appropriate support team within the defined service
level agreement (SLA) and follow up until the resolution is met.
To perform routine operational tasks such as critical batch monitoring, ready for business checkouts.
To participate in application releases, infrastructure changes.
Regular communication to business and technology stakeholders through emails, phone, chat etc.
Outage handling: Continuous monitoring of the application for any abnormalities/service
unavailability for any module. To engage the relevant technology stakeholders to stabilize the
application as quickly as possible to minimize the client impact/financial loss.