Jul 2015 – Present · 10 yrs 9 mos · Canada

• Igniwa is a professionally managed Recruitment Consultancy firm providing staffing services across India/North America. We work across diverse sectors & requirements at all levels.
• Connecting Human Capital to meaningful work across a wide range of skills and industries every day. We support clients address their critical talent needs,
• Proven experience in high volume and multi-state recruitment, highly knowledgeable with behavioral and situational interviewing, as well as full life cycle recruitment, technical,non technical, IT as well as non IT hiring in diverse sectors like Banking/Telecom/Information Technology/Manufacturing, etc
• Expertise in :
• Leadership and Sales/Marketing Hiring
• Headhunting
• Talent mapping / Market Intelligence
• Social Media Hiring
• End to End Recruitment
• We pride ourselves in being a Diversity Run,Diversity managed organisation employing women who are keen to get back to the workforce.

Apr 2012 – Jun 2015 · 3 yrs 2 mos · Ahmedabad Area, India

•  Developing, managing and maintaining ‘Influencer’ relationships with Talent Acquisition Heads and HR heads as well as front ending engagement with top executives within the client company resulting in long standing influencer relationships with them
•  Also managing a team of internal researchers to map and head hunt candidates for various senior level positions
•  Profit Centre Head for the permanent recruitment as well as for Contract Staffing for Top Organizations ( Telecom, Information Technology, Banking, Retail, etc )

Jan 2007 – Apr 2010 · 3 yrs 3 mos · Gujarat

• Responsible for the Postpaid revenue realisation as per AOP targets & Postpaid churn reduction.
• Conceptualization and launch of various activities aimed at increasing Local, Long distance Usage & Rentals per Sub. Profiling of the base in terms of AON / ARPU/ Plan / Segments for making segmented offerings. Co-ordination with various departments from pre-launch checks esp. finance for Cost benefit approval to launch activities.
• Customer Life cycle management through various Programmers linked with AON / ARPU. Activities linked with Festivals / Birthdays etc to provide Customer delight.
• Configured new products for increasing customer base which not only impacted increase in base but also increase in Revenue through focused efforts in RTM.
• As an added responsibility have also handled Postpaid Acquisitions, Prepaid Grace Management & Prepaid IVV Up sell Project.

Jun 2006 – Jan 2007 · 7 mos · Gujarat

• Being the SPOC (Single point of contact) for all corporate customers, Airtel VIP as well as Airtel Platinum customers.
• Ensuring smooth Corporate customer life cycle management.
• Providing end to end query resolution, bill dispute query, etc for the corporate customers.
• Additionally, promoting value added packs & various products such as Blackberry, Data Cards, Calling Cards, etc.
• Retention & Churn management

Oct 2005 – May 2006 · 7 mos · Gujarat

• Primarily responsible for sales of HDFC-Idea Co Branded Credit Card across the Gujarat Region.
• Handling a team of 30 tele callers, 3 team leaders, 20 FOS across the state.
• Ensuring a daily run rate of submissions as well as ensuring an approval rate of more than 50% per month. Achieved a approval rate of over 65%, highest approval rate for the channel across India.
• Driving the business by ensuring effective tele calling.
• Constant recruitment of manpower & also training of the same as per Credit card policies.
• Promoted to handle Branch Cluster from April’06 wherein was responsible for sales of credit cards from 12 HDFC Bank Branches.

Jun 2004 – Sep 2005 · 1 yr 3 mos · Gujarat

• Looking after all sales related backed activities for the state of Gujarat by supporting a team of 13 Key Account Managers located at Ahmedabad, Baroda, Surat, Vapi, Saurashtra.
• Responsibilities included taking a lead role in formulations of processes for Sales & related activities, Product management vis a vis CDMA Handset, Bill Plan Recommendations, Revenue Enhancement, Induction, training, Analysis of Corporate Wireless Group Data.
• All MIS & reporting to NHQ on the Group’s Activities for the Circle. Backend Support activities such as Fulfillment of Corporate orders – Local as well as Multi city. Inter state sales support.
• Added responsibilities include Adherence to all TRAI regulations for all sales reported across the Gujarat Circle. Resolutions of all VIP Queries. Assurance of Handset Availability across all clusters.

Jun 2001 – Oct 2003 · 2 yrs 4 mos · Gujarat

• Handling the entire back office sales operations for Gujarat. Working with close synergy with various other inter state counterparts for special price clearances.
• Working with the Sales Manager & relevant colleagues in various brands in other locations to ensure quick response to Business Partner/Customer requirements.
• Working with Business partners for Leads Management as well as Brand promotion in co ordination with IBM Brand Champions.

Mar 2000 – May 2001 · 1 yr 2 mos · Gujarat

• Integral Part of the sales team; identifying prospects & providing need bases solutions
• Identifying & resolving Customer Sat issues by coordinating within the system..

Apr 1997 – Jun 2000 · 3 yrs 2 mos · Ahmedabad, Gujarat, India

• AIESEC is an international youth-run and led, non-governmental and not-for-profit organization that provides young people with leadership development, cross-cultural internships, and global volunteer exchange experiences. The organization focuses on empowering young people to make a progressive social impact