Jun 2022 – Present · 3 yrs 11 mos

Jun 2022 – Present · 3 yrs 11 mos

• A RIOG forex card is a prepaid travel card used for foreign currency transactions. It allows to load multiple currencies onto a single card, making it convenient for international travel. Ensure adherence to anti-money laundering (AML) and know your customer (KYC) policies. Verify and authenticate transaction details to ensure compliance with regulations. Identify and assess potential risks associated with Forex card transactions. Provide assistance to customers regarding remittance queries. Resolve issues related to transaction delays, discrepancies, or other concerns. Generate regular reports on Forex card remittance activities and performance. Communicate effectively with various departments to streamline processes. Identify opportunities for process optimization. Implement improvements to enhance efficiency and customer satisfaction. Keep updated on regulatory changes. Execute emergency response procedures to minimize impact on services.