Rabia Shahid

Operations Associate

Dubai, United Arab Emirates5 yrs 4 mos experience

Highly Stable

Key Highlights

Over 5 years in banking and exchange industry.
Proven leadership in branch operations management.
Strong commitment to customer service excellence.

Stackforce AI infers this person is a Banking Operations Professional with expertise in customer relations and compliance.

Contact

Skills

Core Skills

Branch Operations ManagementLeadership And Team CoordinationCash Handling & ComplianceCustomer Service Excellence

Other Skills

Data ManagementTeam LeadershipCash ManagementForeign Currency TransactionsRemittance Processing

About

💼 About Me I’m a dedicated banking professional with over 5 years of experience in the exchange industry. ‎Starting my career as a cashier and growing into the role of Branch In-Charge has taught me the true value of commitment, consistency, and teamwork. ‎ ‎I believe that every customer interaction is an opportunity to build trust — and every challenge is a chance to learn. ‎ ‎My key strengths include: ‎💡 Customer service excellence ‎💡 Branch operations management ‎💡 Cash handling & compliance ‎💡 Leadership and team coordination ‎ ‎I’m passionate about personal and professional growth, and I enjoy sharing insights, motivation, and experiences that can inspire others in their career journeys.

Experience

Derby group of companies

Customer Service Specialist

Dec 2025 – Present · 3 mos · Dubai, United Arab Emirates · On-site

Bop exchange (pvt.) ltd.

Branch Incharge

Dec 2024 – Oct 2025 · 10 mos · On-site

Key Responsibilities:
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‎Supervise daily operations of the branch/office.
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‎Ensure compliance with company policies, regulatory guidelines, and exchange laws.
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‎Manage staff performance, provide guidance, and allocate tasks.
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‎Handle customer escalations and ensure excellent service delivery.
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‎Prepare and maintain operational and financial reports.
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‎Monitor cash flow, accounts, and reconciliation activities.
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‎Coordinate with senior management for targets and operational improvements.
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‎Ensure security, risk management, and fraud prevention measures are followed.
‎

Data ManagementTeam LeadershipBranch operations managementLeadership and team coordination

Link international exchange company

Assistant Manager

Sep 2020 – Dec 2024 · 4 yrs 3 mos · Sindh, Pakistan · On-site

Key Responsibilities:
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‎Handle foreign currency exchange transactions accurately.
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‎Provide customer service by guiding clients on exchange rates and services.
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‎Verify customer documents as per compliance (KYC/AML requirements).
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‎Maintain proper cash handling, balancing, and record-keeping.
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‎Assist in preparing daily transaction reports and reconciliations.
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‎Ensure adherence to company policies, regulatory standards, and audit requirements.
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‎Promote additional services offered by the exchange company.
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‎Support branch operations and report to the In-Charge for daily tasks.
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Cash ManagementData ManagementCash handling & complianceCustomer service excellence

Iflogics-communication

Sales Specialist

Feb 2019 – Nov 2019 · 9 mos · Karāchi, Sindh, Pakistan

Education

University of Sindh

Bachelor of Arts - BA

Mar 2022 – Sep 2024

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