Jan 2020 – Oct 2021 · 1 yr 9 mos · Gurgaon, India · On-site

• Handled entire IT Infrastructure implementation of a new office setup.
• Implemented Jamf Pro to manage Apple devices.
• Created process guidelines and SOP
• Provided training to new hires.
• Created the IT budget.
• Managed a team of 15+ IT experts from all over the world.
• 90% of IT projects were completed ahead of schedule and within budget.
• Managed the IT vendors and procurement of IT Assets
• Reported to CDO of the company.
• Negotiated and Managed vendor contracts & Service Agreements for: ISP

Aug 2018 – Jan 2020 · 1 yr 5 mos · Gurgaon, India · On-site

• Designed, installed, and administered security of APPLE-based Systems; head of the technical maintenance.
• Oversaw the design of new organization-wide IT/IS systems and defined the IT/IS architecture.
• Administered Microsoft Windows servers and Apple workstations.
• Performed server and security audits, system backup procedures, and recovery processes to support business continuity strategies.
• Implemented DLP solution.
• Implemented Bluecoat Proxy.
• Implemented Symantec Endpoint protection.
• Implemented Jamf.
• Implemented AD.
• Procurement of IT Asset and their management and insurance.
• Setup of IT Infrastructure of new office.
• Setting up of CISCO Telepresence and IP phones.
• Implemented G Suite Enterprise email solution.
• IT induction of new hires.
• Direct IT projects and technical activities across multiple projects in support of multibillion-dollar company.
• Identify and resolve business needs to achieve organizational goals.
• Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.
• Expertly oversee large-scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancements.
• Oversaw the efficient implementation of new technology solutions to various internal business units; identified project requirements and provided exceptional support.
• Upgraded IT infrastructure, established quality assurance standards, and recommended new products to enhance clients’ operational efficiencies. Coached and mentored team of IT Engineers.
• Conducted training programs to enhance staff technical skills and motivation including network/server administration procedures, virus protection, and security measures.
• Managed and maintained Windows active directory forests for several key clients; provided operating systems deployment.
• Delivered technical support for system auditing, performance tuning, and troubleshooting.

Jan 2018 – Aug 2018 · 7 mos · Gurgaon, India

• Maintenance of internal network of a company.
• Posted several Knowledge Base articles on Company’s internal site.
• Implemented the Service Now tool in the company.
• Setup the IT team to manage the IT issues.
• Migrated the IT services to in house from the outsourced company TCS

Aug 2016 – Jan 2018 · 1 yr 5 mos · Noida Area, India

• Created the automated chat bot.

Feb 2015 – Aug 2016 · 1 yr 6 mos · Noida Area, India

• Created the Knowledge Base Articles to help the team in reducing the time to resolve issues.
• Trained new hires in the team.
• Created Tableau dashboard to generate team performance metrics.
• Audited the IT Infrastructure Information security policy.