Jun 2023 – Present · 2 yrs 10 mos · Paris, Île-de-France, France

Jun 2013 – Dec 2018 · 5 yrs 6 mos · London Area, United Kingdom

• I was currently in charge of Technology Shared Services within Vodafone. Our service footprint covers India, Romania and Egypt. While this operational team has been growing tremendously since I join we are now focusing our effort on the operation transformation.

Dec 2006 – Jun 2013 · 6 yrs 6 mos · Greater Paris Metropolitan Region

• In my role as IT Services Line Director and Excom member, I was responsible for strategy definition and execution for all of the company’s Global Industrialised IT-based Service Lines (approx. 40% of Steria worldwide turnover); for offer definition, industrialisation strategy and transformation of the IT Service Line portfolio; for direct management of offshore delivery centers in Poland and India; all whilst simultaneously managing and growing the local Infrastructure business unit in the France organisation, including a direct and ‘big deals’ sales force.
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Jan 2004 – Jan 2006 · 2 yrs · Greater Paris Metropolitan Region

• As Alcanet’s Operation Vice President (ICT Europe and South for Alcatel Group), I designed and implemented a European ICT delivery model (on- and off-shore shared service centers), integrated IT services into the European delivery model, consolidated off shoring and outsourcing of production units, controlled and managed the budget for the entire Europe and South region, and ontributed to the development of ICT services for the Telco market.
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Jan 1992 – Jan 2004 · 12 yrs

• Having commenced my NCR career as Offer Manager in the France business unit, early success led to my appointment as France Marketing Director only three years later, then to Outsourcing Director only two years after that. Having assumed EMEA responsibility as General Manager in 1998, I defined and implemented the ‘remote services’ and outsourcing strategy for the territory, plus regionalised all delivery infrastructure, and migrated Help Desk, Network and System Administration teams to EMEA Shared Service Centers. This latter appointment also encompassed my management of Y2K migration across the EMEA Shared Service Center estate.