Kaushik Barodiya

Co-Founder

San Francisco, California, United States10 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Co-founded a digital BPO transforming customer support.
  • Led ML platform development at Dream11, enhancing efficiency.
  • Created a celebrity-driven fashion eCommerce platform.
Stackforce AI infers this person is a SaaS and eCommerce expert with strong leadership in customer support and machine learning.

Contact

Skills

Core Skills

Customer ExperienceDigital BpoMachine LearningDistributed SystemsGraphqlPerformance TuningFunctional ProgrammingReactTeam LeadershipNode.js

Other Skills

AWSAmazon Web Services (AWS)Artificial Intelligence (AI)AutomationCC++Customer ServiceCustomer SupportData AnalysisData StructuresEvent PlanningFastAPIJavaJavaScriptKubernetes

About

My passion lies at the intersection of technology and customer experience. As a co-founder of Kim.cc, I'm dedicated to revolutionizing how mid-sized businesses handle customer support. With over 8 years in software development, I've witnessed firsthand how proper support infrastructure can make or break a business. This insight drove me to create a solution that bridges the gap between enterprise-level support capabilities and mid-market needs. What we've built: • A comprehensive digital BPO solution • Intelligent automation systems • Seamless technology integration • Ready-to-deploy support teams Our approach is simple: 1. Understand your unique support challenges 2. Deploy pre-trained consultants 3. Implement custom automation 4. Scale as you grow I believe every business deserves access to professional customer support solutions. Through Kim.cc, we're making that possible, one company at a time. Want to elevate your customer support? Connect with me to learn how.

Experience

10 yrs 3 mos
Total Experience
1 yr 8 mos
Average Tenure
2 yrs 9 mos
Current Experience

Kim.cc

Co-Founder

Aug 2023Present · 2 yrs 9 mos · San Francisco Bay Area <> Bangalore · Hybrid

  • Led the establishment of a digital BPO for customer support at kim.cc, providing tailored solutions to 50M small and mid-sized businesses.
  • Developed a plug & play system for efficient and personalized customer support.
  • Achieved a significant increase in customer satisfaction and retention rates through innovative strategies.
Customer ExperienceDigital BPOCustomer SupportAutomation

Dream11

3 roles

Engineering Manager

Promoted

Jul 2022Feb 2023 · 7 mos · Mumbai, Maharashtra, India

  • Led a team of senior engineers to design a robust system supporting Dream11's ML platform, Darwin.
  • Successfully transitioned existing processes to a new ML-powered setup, managing conflicts and ensuring smooth transitions.
  • Launched two key ML platform components - Compute and Workspace - empowering ML engineers and enhancing efficiency.
Node.jsGraphQLDistributed SystemsKubernetesFastAPIPython+4

Software Engineer III

Jul 2021Jul 2022 · 1 yr · Mumbai, Maharashtra, India

  • Team - Edge Engineering
  • 1. GraphQL Multiverse
  • Created serializable DSL to write GraphQL resolver
  • Performant interpreter to interpret DSL and resolve GraphQL queries
  • In-place multi-versioned immutable deployment of GraphQL servers
  • 2. GraphQL Cost optimization
  • Created a benchmarking framework to benchmark graphQL server performance
  • Re-architectured the code base which helped reduce the infrastructure cost by 70%
  • V8 engine, AWS infrastructure, and machine tuning for maximum performance
  • Created a framework to test GraphQL servers
  • Increased the code coverage from 43% to 94% using a combination of unit tests and the integration tests
  • Benchmarking CI check workflow
  • https://tech.dream11.in/blog/2021-09-10_Lessons-learned-from-running-GraphQL-at-scale-2ad60b3cefeb
TypeScriptZIOPerformance TuningNode.jsScalaGraphQL+2

Software Engineer II

Aug 2019Jun 2021 · 1 yr 10 mos · Mumbai, Maharashtra, India

  • Dream11 Desktop PWA
  • Worked on creating the desktop web app based on ELM architecture.
  • The architecture promotes functional programming and TDD
  • Worked on creating tools to mark and track performance metrics on each page (page load, first paint, first meaningful paint and last content full paint, time to interact, etc)
  • Dream11 Partners
  • Created mini Dream11 PWA which can be embedded directly on Hotstar live streaming
  • Created a solution for quickly deploying white-labeled partner fantasy application
TypeScriptNode.jsFunctional Programming

Khela

Side Hustle

Jan 2019Aug 2019 · 7 mos · India

  • Created and launched a vernacular sports app catering to Indian sports enthusiasts. The app offers a personalized experience with sports commentary, videos, and fantasy predictions available in multiple languages. Successfully achieved the milestone of engaging 1000 satisfied users.

Toppr

Technical Lead

May 2018Jul 2019 · 1 yr 2 mos · Greater Hyderabad Area

Goomo

Senior Software Engineer

Feb 2017May 2018 · 1 yr 3 mos · Mumbai Metropolitan Region

  • I took charge of the entire B2C platform at Goomo.com, overseeing flights, hotels, trains, homestays, and payments to ensure a seamless integration of services. Leading a dedicated team of five, I successfully developed a secure UI for a white-labeled payment gateway within an ambitious one-month timeframe, demonstrating both efficiency and precision in delivering exceptional user experiences.
  • Moreover, I played a pivotal role in refining the organization's frontend development practices. I introduced comprehensive documentation that standardized processes across teams and, as an active member of the code review team, I enforced coding best practices, upholding the highest quality standards for software solutions. My technical proficiency extended to optimizing website performance through strategic implementations such as server-side rendering, route-based splitting, and asynchronous component loading. These efforts led to a remarkable 64% reduction in website load time, enhancing user satisfaction and improving the overall speed and responsiveness of the platform. Through these accomplishments, I contributed significantly to the company's growth and technological advancement.
ReactNode.jsAmazon Web Services (AWS)Distributed SystemsReduxTeam Leadership

Labelmeup

Co-Founder

Jun 2016Feb 2017 · 8 mos · Mumbai Metropolitan Region

  • Created a celebrity-driven fashion eCommerce platform, enabling direct orders from renowned designers.This platform not only redefines the shopping experience but also bridges the gap between fashion enthusiasts and renowned designers, creating a truly unique and personalized online shopping journey.
  • In addition, I played a pivotal role in the development of a ready-to-use progressive web application that revolutionizes the way designers transition from offline to online. This user-friendly tool eliminates the complexities of technological hurdles, allowing designers to effortlessly establish a strong online presence. With a seamless interface and intuitive features, the application empowers designers to showcase their creations to a global audience, expanding their reach and boosting their brand recognition
ReactNode.jsAmazon Web Services (AWS)ReduxPython

Heckyl technologies

Software Engineer

Jun 2015Aug 2016 · 1 yr 2 mos · Mumbai Metropolitan Region

  • Developed a terminal enabling real-time monitoring and trading of financial market data. Created a customizable watchlist for live investment tracking and analytics.
  • Designed a dashboard for comprehensive stock data access spanning Equities and Derivatives. Contributed to a next-gen, multi-asset trading platform encompassing stocks, mutual funds, and non-convertible debentures.
  • Hands on experience with React.js, javascript, D3.js, Highcharts, C#, Dot.net.

Education

IIT Indore

Bachelor of Technology (BTech) — Computer Science

Jan 2011Jan 2015

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