Jul 2022 – Oct 2023 · 1 yr 3 mos · Austin, Texas, United States · Remote

• Collaborated closely with Project Managers to track daily progress and ensure project milestones were met.
• Worked in tandem with the DevOps team to define requirements for the CI/CD pipeline, specifying tools, technologies, pipeline stages, and testing/deployment processes.
• Engaged with project managers, stakeholders, and development/testing teams to define data requirements, ensuring timely availability of test data.
• Partnered with the data architecture team to ensure that test data accurately mirrored production data.
• Compiled and presented weekly status reports, highlighting accomplishments, plans for the upcoming week, RAID log, development metrics, and QA metrics.

Oct 2020 – Feb 2022 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

• Strategized and identified necessary plans and resources to achieve project goals and objectives.
• Actively participated in all implementation phases, closely collaborating with the internal technical team.
• Collaborated with the product team to manage customer requirements and enhance the product roadmap.
• Played a crucial role in all stages of Workday integration using PECI files.
• Provided weekly updates to customers, reporting progress on the planned versus actual project plan, and contributed to resource planning and budgeting for the project's new phase.

Sep 2019 – Mar 2020 · 6 mos · Greater Delhi Area

• Spearheaded comprehensive end-to-end implementations across North India.
• Engaged in all phases of the project life cycle, from post-sales to handover to the Customer Success Manager.
• Successfully managed 35+ end-to-end implementations for clients spanning various industries, including manufacturing, IT, retail, healthcare, and startups.
• Oversee a team of five consultants responsible for configuration and implementation in the region.
• Strategically planned and facilitated meetings with external organizations and individuals to facilitate discussions on project progress, while also effectively managing and motivating project teams for optimal collaboration and productivity.

Oct 2017 – Aug 2019 · 1 yr 10 mos · Noida, Uttar Pradesh, India

• Supported Ramco ERP initiatives using Waterfall and Agile methodologies.
• Managed cost estimation and budget development for Fixed Price and Time & Material models.
• Took charge of project communications, providing weekly updates and dashboards.
• Engaged with customers to interpret needs and advise on products aligned with their demands.
• Collaborated on test data management, ensuring data readiness and conducting quality checks.

Sep 2016 – Oct 2017 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Activity and resource planning
• Organizing and motivating a project team
• Cost estimating and developing the budget
• Ensuring customer satisfaction
• Analyzing and managing project risk
• Manages team of six people and leading Ramco HCM Practices.

Sep 2014 – Sep 2016 · 2 yrs · Gurugram, Haryana, India

• Demonstrated proficiency in navigating complex environments, highlighting robust analytical, problem-solving, and decision-making skills.
• Exhibited a profound comprehension of the complete Human Resources business process, translating business requirements into effective Ramco solutions.
• Successfully implemented project management methodologies across all project life cycle phases, including planning, implementation, budgeting, and control for managing significant operational programs.
• Proactively identified and addressed impediments and risks to drive project success.
• Instituted and enforced project management processes, ensuring the timely fulfillment of client commitments.

Jan 2014 – Jun 2014 · 5 mos · Gurugram, Haryana, India

• Collaborated closely with the eBay Business Object team to develop various WEBI reports and engage with dashboards.
• Prepared Unit Testing and provided support for Integration Testing.
• Developed UAT cases and actively participated with the testing team.
• Contributed to the development of Advanced Analysis Workbooks.

Jun 2011 – Sep 2013 · 2 yrs 3 mos · Bangalore

• Assisted customers in evaluating technical scenarios, including classic, extended classic, and standalone scenarios.
• Implemented various workflow scenarios in Process Controlled Workflow since SRM 6.0.
• Analyzed and configured organization models and structures based on business needs.
• Implemented Plan-driven procurement in SRM 7.0.
• Possessed extensive knowledge of SAP-Sourcing, working for both on-demand and on-premises customers and across sourcing versions 5.1, 7.0, 8.0, and 9.0.

Jan 2010 – Nov 2010 · 10 mos · Greater Delhi Area

• Pitched tailored HP Commercial products based on company infrastructures.
• Recommended products for Small Medium Business (SMB) and Consumer Segments.
• Increased revenue by deploying Channel Partners to various accounts.
• Coordinated daily with channel partners and the Sales team for growth.
• Resolved customer issues through email, conference calls, and attended calls to align Consumer products with specific needs

Feb 2008 – May 2009 · 1 yr 3 mos · Noida, Uttar Pradesh, India

• Managed customer issues in shopping cart, sourcing, and master data domains.
• Utilized existing solutions such as SAP Notes and previously reported incidents to offer quick and efficient resolutions.
• Escalated issues to the Development Support Team when related to SAP Products.
• Interacted with customers to gain a better understanding of reported issues.
• Directed consulting issues to remote consulting teams and assessed the business impact of escalation requests, approving or rejecting them accordingly.