Mohit Arora

Director of Engineering

Rohtak, Haryana, India12 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years of IT industry experience.
Expertise in application support and ITIL concepts.
Strong relationship-building skills with clients.

Stackforce AI infers this person is a seasoned IT Architect with extensive experience in application support and database management.

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Skills

Core Skills

Application SupportDatabase Management

Other Skills

BMC RemedyCore JavaCustomer ServiceDatabasesEnglishITILIncident ManagementJ2EEJBoss Application ServerJSPJavaJavaScriptJiraLinuxMicrosoft Excel

About

H1B visa holder | More 11 years of experience in IT Industry and I am working as Architect in TCS. Apart from that I worked for BETSOL, Aithent Technologies Pvt Ltd, Wipro, Tech Mahindra and GL Infotech. Having experience in application development, deployment and support. Handling client requirement and escalations. Having good knowledge on Windows and Linux OS platforms. Having experience in application server like Apache Tomcat, JBoss and Wildfly. Work on ITIL concepts like (Incident management, Change management and Problem management). Understanding of different database concepts like Stored Procedures, views, tables, JOINs and cursors. Build strong relationships with the business through delivery, communication and domain knowledge.

Experience

Tata consultancy services

Architect

May 2022 – Present · 3 yrs 10 mos · Gurugram, Haryana, India · Remote

Betsol

Senior Software Engineer

Aug 2021 – May 2022 · 9 mos · Bangalore Urban, Karnataka, India

Aithent

Application Support Engineer

Feb 2016 – Aug 2021 · 5 yrs 6 mos · Gurgaon, India

Analyze and investigate problems that have been reported by users, determine root cause for the problem, document the root cause and provide a solution.
Provides support to customer/user inquiries or concerns regarding our products or services.
Identify and implement long term improvement activities to continuously improve the service provided to the business.
Build strong relationships with the business through delivery, communication and domain knowledge.
Work on ITIL concepts like (Incident management, Change management and Problem management).
Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users.
Do the Application Deployment, Patch Deployment & run the script.
Ability to write PL / SQL statements to perform DDL and DML Operations on database tables.
Understanding of different database concepts like Stored Procedures, views, tables, JOINs, cursors with proven work experience.
Handling client requirement and escalations.

Application SupportITILPL/SQLDatabase Management

Tech mahindra

Application Support Engineer

Jun 2015 – Jan 2016 · 7 mos · Noida Area, India

Provides support to customer/user inquiries or concerns regarding our products or services.

Wipro infotech

Application Support Engineer

Jan 2015 – Jun 2015 · 5 mos · New Delhi Area, India

Coordinate with teams and resolve all complex application and system issues.
Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
Identify and provide resolutions ranging in complexity from medium to high.

G.l infotech

Assistant Software Engineer

Jul 2013 – Dec 2014 · 1 yr 5 mos · New Delhi Area, India

Experience in designing, developing and project implementation, support functions and software requirements study.
Has comprehensive knowledge of MVC Architecture and has design and development skills in J2EE & Struts Frame Work. Familiar with Application Servers, various design patterns and databases.
Has strong communication and team building skills and has the exposure to customer IT environments in various projects.