Shrey Agarwal

CEO

Delhi, India18 yrs 9 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led AI-driven customer support initiatives.
Architected secure KYC systems for payments.
Designed logistics systems for efficient operations.

Stackforce AI infers this person is a Fintech and SaaS expert with strong capabilities in solution architecture and backend development.

Contact

agarwal.shrey@gmail.com LinkedIn

Skills

Core Skills

Solution ArchitecturePaymentsIntegrationLogisticsBackend DevelopmentApi IntegrationSystem IntegrationWeb DevelopmentE-commerceCloud ArchitectureWorkflow AutomationEntrepreneurshipProduct DevelopmentVoice TechnologyDatabase Management

Other Skills

AIAPI DevelopmentAPIsApacheBankingBillingCloud ServicesCustomer SupportData AnalyticsDatabase DesignDjangoDocument WorkflowsElasticsearchHardware IntegrationKYC

About

Designing solutions, from inception to research, development to deployment Worked in Payments, User Management, banking, kyc, telco, sms and recharges, logistics and fulfilment space. Currently working to improve Customer support with AI chatbot and voice bot.

Experience

Paytm

Vice President

Sep 2014 – Present · 11 yrs 6 mos · Noida Area, India · Hybrid

Currently working to improve customer and Merchant Care of Paytm via AI
Projects
Oauth and Authentication Services for Payments Platform of Paytm.
Offline EDC Payment Machines and Devices.
Payments Analytics and Recon Platform for Online and Offline Merchants
Merchant Ecosystem including Paytm-For_Business App, Assisted and DIY merchants Products and services.
Paytm Payment KYC Architect: Served as UIDAI Tech POC. Built secure Customer Info System with KYC, Bank Beneficiary modules. Audit POC for RBI for KYC.
Logistics and Fulfilment Lead and Architect: Designed Courier, Warehouse management systems. SEED and RPC systems, and Courier and package routing engine.
Recharges & Utilities Network Lead and Architect : Designed mobile recharges, bill and utilities payments system powered by built-in rule engine[see github]

AICustomer SupportPaymentsMerchant CareSolution Architecture

Armor5

Computer Scientist

Oct 2013 – Sep 2014 · 11 mos · New Delhi Area, India

Anything and everything related to BYOD Zero touch cloud services. Research and implementation of cloud services.
Designing and integrating browser based workflows, cloud document editing workflow,
document signing workflow, OpenId and VPN integration, proxy and reverse proxy services.

Cloud ServicesDocument WorkflowsVPN IntegrationCloud ArchitectureWorkflow Automation

Projects

Freelancing and Projects

Dec 2011 – Oct 2014 · 2 yrs 10 mos · New Delhi Area, India

Developed foundation of API engine for Rockstand Digital Pvt. Ltd. as Backend TeamLead , meant for native mobile applications.
Technology stack : Django framework, Mysql ,Memcache, Elasticsearch, postfix.
ThinClient OS compilation and custom build for Online Infotech Pvt. Ltd. for factory floor deployment of Shahi Exports Pvt. Ltd.
Technology stack :Thinstation, Linux.
bhane.com
An e-commerce portal designed to sell and manage bhane products., manage their inventory, customers, order and invoice generation, packaging and shipping management, logistics tracking and shopping cart for its customers.
Technology stack :Django(python) framework ,Postgres

API DevelopmentDjangoMySQLElasticsearchBackend DevelopmentAPI Integration

Appscart

Co-Founder

Sep 2010 – Dec 2012 · 2 yrs 3 mos · Bangalore, Delhi

As technology partner(Entrepreneurial Venture) I focused on implementation aspects of services and products that we provided. Evaluating new technologies and rolling out new products for the telecom domain.

Technology EvaluationProduct ImplementationEntrepreneurshipProduct Development

Unicel technologies pvt. ltd.

Software Engineer Intern

Jun 2007 – Aug 2010 · 3 yrs 2 mos

Responsible for Voice Platform integration for the organization. Vendor management for Voice products .
Involved in Current process analysis and creation for the company .
Architecture Design and Integration , Database structure designing and implementation. Providing Suppport and Client Side integration for SMPP protocol related Applications and Services.

Voice IntegrationVendor ManagementDatabase DesignVoice TechnologyDatabase Management